Ophthalmology Outpatient Receptionist & Support Administrator

Job summary

• Duties will include covering the Ophthalmology reception, meeting & greeting patients, entering information and booking appointments onto the hospital patient data computer system (Cerner Millennium), clinic notes prep, making/taking telephone calls, ensuring outcome forms are correctly completed and escalating appropriately and any other admin duties as required.
• Competent computer skills are essential and a positive, flexible approach to the workload is necessary. This is a busy role which will involve multi-tasking with ever-changing priorities. All relevant training will be provided.

Main duties of the job

Greet patients and relatives at reception in a friendly and courteous manner

To maintain patient details/appointments efficiently on the patient administration system (Millennium)

To process GP and consultant referrals to the Eye Clinic, ensuring that all referral information is accurately logged

To carry out other clerical duties as required; this will include scanning and attaching documents to patient's electronic records, updating spreadsheets, RTT / Outcome form data entry

To be flexible to the needs of the department to ensure cover and smooth-running of the department as a whole

About us

At the RUH we're proud to put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone's contribution in supporting the exceptional, person-centred care we pride ourselves on.

We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks - celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.

We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We've even got a pool!

We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we're providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.