Macmillan Personalised Care & Support Coordinator

Job summary

This is an exciting opportunity to become part of the Personalised Care and Support Team based in the new Macmillan Wellbeing Hub, which is part of the Dyson Cancer Centre.

This role will greet visitors to the Macmillan Wellbeing Hub, providing initial support and guide to appropriate support services or information. Administration experience and excellent communication skills will be essential to coordinate services provided within the Macmillan Wellbeing Hub.

Main duties of the job

• Meet with visitors to the Hub (patients, carers, relatives and health care professionals) and guide to relevant service within Hub. Providing low level support with consideration of service users' information and support needs, provision of verbal and written information, supportive listening and action planning.

  Develop a system for, and manage the organisation of stock with the service, monitoring stock levels and ordering new/replacement stock items

  Assist in the organisation of Health and Wellbeing Events that may be pre or post treatment for patients.

  Manage the diary for bookable areas within the Hub and schedule appointments/events accordingly.

  Support the Manager and Cancer Support Team with the day-to-day running of the Hub and support clinical teams when required by providing information and responding to queries.

  Provide administrative support to the team. This will include telephone and email enquiries, data inputting for Macmillan Cancer Support and personalised care & support including Holistic Needs Assessments, assist with relevant audits of this data.

  Communicate sensitively and compassionately in situations with visitors who may be very distressed.

  Contribute to the continued improvement and development of the service, identifying areas for change and develop a trust wide inclusive patient service, including digital inclusion.

About us

At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone's contribution in supporting the exceptional, person-centred care we pride ourselves on.

We are proud to be in the top 20 best hospitals to work for in the country.

We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks - celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.

We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We've even got a pool!

We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we're providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.