Bank Retail Catering Assistant - Band 2

Royal United Hospitals Bath NHS Foundation Trust

The closing date is 29 September 2024

Job summary

The catering department is offering opportunities for those with catering experience to work as and when required in the kitchen and restaurant and also as part of the Retail Catering Team.

You must have excellent customer skills, work well as a part of a team and have a flexible and adaptable approach.

We provide our patients, staff and visitors with a place to relax and an opportunity to take a break. Our coffee shops provide Lavazza Barista Coffee's, as well as other hot drinks. Plus a wide range of sandwiches, cakes and pastries. as per many high street coffee shops. Our Lansdown restaurant serves three meals each day, together with hot drinks, sandwiches and snacks.

Our Retail Team are focused on providing great customer service and we are always looking to improve our offering, giving team members the ability to suggest developments to enable us to serve our patients, staff and customers even better. The successful candidates will be very much involved in building on the services provided and leading the team in this goal.

As part of the Retail Team, you will also be serving customers with food and drinks, taking customer payments, setting up or clearing down serving areas, clearing customer tables, and helping to maintain a clean, hygienic environment.

Main duties of the job

Working as part of the kitchen, restaurant and Retail Catering Team providing great customer service in the retail catering outlet - Lansdown Restaurant, Atrium & Oasis Coffee Shops.

Preparing the outlets for service, serving food and beverages to customers, taking customer payments and helping to maintain a clean, hygienic environment.

To ensure the safety of the food serviced, competing food safety checks and completing documentation for due diligence and assurance.

About us

At the RUH we're proud to put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone's contribution in supporting the exceptional, person-centred care we pride ourselves on.

We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks - celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.

We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We've even got a pool!

We are committed to supporting you and hope you want to join our team. In the meantime, find out more aboutliving and working the beautiful historic city of Bath, learn about ourextensive package of staff benefits, and read about how we're providing healthcare fit for the future withthe landmark Dyson Cancer Centreand ourpassion for research.

Date posted

12 September 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year per annum/pro rata

Contract

Bank

Working pattern

Flexible working

Reference number

427-6641306

Job locations

Royal United Hospitals Bath NHS Foundation Trust

Combe Park

Bath

BA1 3NG


Job description

Job responsibilities

Please find attached to the vacancy a detailed person specification and job description for further information about this role.

Job description

Job responsibilities

Please find attached to the vacancy a detailed person specification and job description for further information about this role.

Person Specification

Qualifications

Essential

  • Good general education to GCSE level.
  • Willing and able to complete mandatory food hygiene training qualification.

Desirable

  • Foundation Food Hygiene Certificate.
  • Customer care NVQ certificate.

Knowledge

Essential

  • Previous experience in a customer focused working environment.

Desirable

  • Previous experience in the catering industry
  • Cash handling experience
  • Use of EPOS cash register systems

Specific Skills

Essential

  • Good communication and dealing with customer skills.
  • Ability to work under pressure
Person Specification

Qualifications

Essential

  • Good general education to GCSE level.
  • Willing and able to complete mandatory food hygiene training qualification.

Desirable

  • Foundation Food Hygiene Certificate.
  • Customer care NVQ certificate.

Knowledge

Essential

  • Previous experience in a customer focused working environment.

Desirable

  • Previous experience in the catering industry
  • Cash handling experience
  • Use of EPOS cash register systems

Specific Skills

Essential

  • Good communication and dealing with customer skills.
  • Ability to work under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Royal United Hospitals Bath NHS Foundation Trust

Address

Royal United Hospitals Bath NHS Foundation Trust

Combe Park

Bath

BA1 3NG


Employer's website

https://www.ruh.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Royal United Hospitals Bath NHS Foundation Trust

Address

Royal United Hospitals Bath NHS Foundation Trust

Combe Park

Bath

BA1 3NG


Employer's website

https://www.ruh.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Office Manager

Stephanie Beard

stephanie.beard@nhs.net

Date posted

12 September 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year per annum/pro rata

Contract

Bank

Working pattern

Flexible working

Reference number

427-6641306

Job locations

Royal United Hospitals Bath NHS Foundation Trust

Combe Park

Bath

BA1 3NG


Supporting documents

Privacy notice

Royal United Hospitals Bath NHS Foundation Trust's privacy notice (opens in a new tab)