Admin Assistant - Emergency Department

Job summary

To provide comprehensive administrative and secretarial support to the Emergency Department and all of the Departments Clinical Leads. Working alongside the Emergency Department's Secretaries, the post holder will provide an administrative support service to the Urgent Care Lead Nurse & all Clinical Leads, as well as other health care professionals within the Emergency Department to ensure service objectives are achieved efficiently and effectively.

The post holder works with the Admin Team and must show high standards of professionalism. The post holder also acts as Ambassador for the department and works closely with external organisations and other Health Care Providers.

Main duties of the job

• Assist the Urgent Care Lead Nurse & all Clinical Leads in all matters arising in the Emergency Department & Urgent Treatment Centr
• Assist the Urgent Care Lead Nurse & all Clinical Leads in complaints management, ensuring response reaches the relevant individual (e.g Complaints & Litigation Manager) within the Trust's set timescales.
• Act as the first point of contact for any Admin queries for the Department, demonstrating problem solving skills, common sense, good communication skills and empathy. To work under pressure and with varying workload.
• To provide administrative support to the Departments; Matron, Consultants, Doctors, Managers and Nurses. Support including preparing responses and typing on behalf of the Management team. Also secretarial and administrative support including preparing responses and typing of general letters, X-ray letters, communication briefings, presentations, news bulletins, spreadsheets, flowcharts, file notes and any other documents required at short notice.
• Please see the attached detailed person specification for further main duties and information about this role.

About us

At the RUH we're proud to put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone's contribution in supporting the exceptional, person-centered care we pride ourselves on.

We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks - celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.

We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We've even got a pool!

We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we're providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.