IT Support Technician

Job summary

Information Management & Technology (IM&T) is seen as a critical enabler within the Trust for better quality, safer and more efficient patient care. This is a truly exciting time to join our organisation, and a great opportunity for an experienced, and committed IT professional to join our IM&T service.

There is commitment and support to develop our IM&T functions and services, underpinned by large scale investment plans - so that we can help the Trust to deliver the highest quality services to our patients. If this sounds like the kind of interesting and challenging role for you then you are encouraged to contact Sam Gallagher, IT Support Manager; samgallagher@nhs.net for an informal discussion and further details

Main duties of the job

Duties include providing IT support to customers of IT Services and other technical teams ensuring systems are maintained and supported to the highest standards. To ensure that all support calls and requests are dealt with appropriately and in accordance with defined policies and procedures. In addition, the post holder will assist in configuration, testing and upgrades of all IT systems and will ensure the continued improvement of data quality throughout the Trust. Required to prioritise own workload. This will happen on a daily basis due to the nature of work and interruptions required to deal with unplanned events. Work outside of normal working hours to undertake specific duties that will ensure the uninterrupted delivery of patient care.

You will be the kind of person who is comfortable engaging constructively with technical, non-technical and clinical colleagues both within and outside the Trust. The IT Support Team provides a critical service to Trust computer users including the replacement or repair of key equipment with minimal impact in areas where patient care is delivered. This role is instrumental in ensuring continuity of service and the availability of clinical and patient administration systems within the Trust and the local health community

About us

At the RUH we're proud to put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone's contribution in supporting the exceptional, person-centered care we pride ourselves on.

We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks - celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.

We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We've even got a pool!

We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we're providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.