Widening Participation Customer Service Apprentice - Band 2

Job summary

An exciting opportunity has arisen at the Royal United Hospitals Bath NHS Foundation Trust within the Widening Participation Team: full time 37.5 hours

We are looking for an experienced, enthusiastic and motivated individual to provide an efficient and effective clerical and administrative support service to the Widening Participation team in accordance with Trust policies and procedures..

The successful apprentice post holder will be required to work in various areas throughout the Education Centre to develop skills, knowledge and experience in all aspects of administration. This will be via on the job training and formal training sessions to establish knowledge and understanding. You will also undertake the apprenticeship at level 2 in Customer Services Practitioner.

Main duties of the job

To efficiently undertake basic administration and clerical duties which may include the following duties as directed:

• To input and extract data and complete photocopying, faxing, filing and typing duties as directed
• To process work experience files (communicating with work experience students, requesting and processing relevant documentation, requesting and collecting ID badges, drafting and sending Placement Agreements, delivering work experience packs)
• To assist in the administration process for the adverts on NHS jobs
• To support the organisation of RUH careers events and workshops update resources (posters, leaflets, handouts)
• To support the team to maintain accurate, timely and legible records
• To answer/deal with queries, both face to face and via the telephone, take messages and pass them on to the relevant member of staff in an appropriate and timely manner.
• To put together and deliver resources to careers ambassadors
• To maintain filing systems in line with organisations policies and procedures.
• To assist with the ordering and maintenance of stock supplies (specific to role as appropriate).

About us

At the RUH we're proud to put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone's contribution in supporting the exceptional, person-centred care we pride ourselves on.

We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks - celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.

We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We've even got a pool!

We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we're providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.