Job summary
As Transformation Manager, you will be at the centre of change, supporting and driving complex programmes that deliver measurable improvements in quality, efficiency, and sustainability. You'll work closely with clinical and operational leaders, offering strategic insight and guiding teams through change. This is not just about managing projects; it's about influencing decisions, driving innovation, and helping position QEHKL as a modern, patient-focused hospital for the future.
With a bold vision for the next decade, this is a unique opportunity to shape the future of healthcare at QEHKL. From service relocations and urgent care development to pathway redesign and digital transformation, you'll play a key role in driving initiatives that improve patient experience, enhance operational performance, and support the hospital's long-term strategic goals.
Main duties of the job
This role will contribute to the delivery of the Trust strategy with particular focus on the development and implementation of improvement projects within the Transformation & Strategy Team.
The post holder will focus on operational effectiveness, delivering business improvements, better services for patients and value for money across the Trust. As part of the Transformation Management Office, the post holder will contribute to the corporate aims and objectives of the organisation providing advice in all areas of improving business delivery.
The post holder will be responsible for providing expert improvement, change management and transformational support to aid the delivery of Trust wide, large scale, transformation projects within the Transformation Management Office.
About us
There's never been a more exciting time to join Team QEH. We're working on a once in a generation opportunity to build a new state-of-the-art hospital due to open in 2031/32 and we are also carrying out on one of the biggest pieces of digital transformation work we've ever undertaken.
Our new electronic patient record (EPR) will replace paper-based patient records from 2026 and will lead to better, safer, joined-up care at The Queen Elizabeth Hospital and beyond.
At The QEH we provide a comprehensive range of specialist, acute, obstetrics and community-based services to around 331,000 people across west and north Norfolk, North Cambs and South Lincs.
We are an ambitious organisation that upholds our values of kindness, wellness and fairness. We strive for continuous quality improvement, recently demonstrated in our 2024 CQC maternity inspection rating our services as 'Good', and we are proud to be a place to learn and grow through recognised learning and apprenticeships.
We recognise and reward our 4,000 staff and volunteers, priding ourselves on a community atmosphere and positive team spirit. We have approx. 530 beds across 33 wards and have newly built education and training facilities, a range of modern award-winning centres alongside a talented team of people ready to give you a warm welcome. We love working here and think you will too.
Job description
Job responsibilities
Lead and deliver strategic transformation programmes across clinical, operational, and corporate services to improve patient outcomes, efficiency, and sustainability. Act as a key driver of change, ensuring alignment with QEHs strategic objectives and the wider hospital group vision. Provide expert guidance and leadership on complex projects, including service relocations, urgent care development, pathway redesign, and digital innovation. Support integration work across the hospital group, harmonising processes and pathways as part of the move towards a single board structure. Ensure robust governance, risk management, and benefits realisation for all transformation initiatives. Build strong relationships with clinicians, operational leaders, and external stakeholders to co-design and implement change.
Job description
Job responsibilities
Lead and deliver strategic transformation programmes across clinical, operational, and corporate services to improve patient outcomes, efficiency, and sustainability. Act as a key driver of change, ensuring alignment with QEHs strategic objectives and the wider hospital group vision. Provide expert guidance and leadership on complex projects, including service relocations, urgent care development, pathway redesign, and digital innovation. Support integration work across the hospital group, harmonising processes and pathways as part of the move towards a single board structure. Ensure robust governance, risk management, and benefits realisation for all transformation initiatives. Build strong relationships with clinicians, operational leaders, and external stakeholders to co-design and implement change.
Person Specification
Qualifications/Training and Professional Development
Essential
- Educated to degree level or equivalent
- Relevant change, project and / or programme management qualifications such as Prince2, Six Sigma, Lean
Desirable
- Evidence of formal training in coaching techniques
Experience
Essential
- Experience of delivering transformational, sustainable improvement into operational business units
- Experience of working across organisational and professional boundaries to achieve common goals
- Experience of putting into practice the strategy and associated plans for a specific improvement or programme of improvement
- Experience of applying structured project management processes
Desirable
- Evidence of achievement as a manager in a complex organisation
Skills, Abilities and Knowledge
Essential
- Ability to plan and implement a project from conception through to completion
- Ability to analyse complex business process and procedural issues and to provide creative solutions
- Ability to write and present accurate and concise reports to various groups at all levels and to use them to influence others at decision making levels
- Good organisation skills and the ability to work on own initiative and to tight deadlines
Desirable
- Able to negotiate effectively with others and be persuasive, sometimes in contentious or hostile situations, to drive major improvements and enable achievement of project milestones
Person Specification
Qualifications/Training and Professional Development
Essential
- Educated to degree level or equivalent
- Relevant change, project and / or programme management qualifications such as Prince2, Six Sigma, Lean
Desirable
- Evidence of formal training in coaching techniques
Experience
Essential
- Experience of delivering transformational, sustainable improvement into operational business units
- Experience of working across organisational and professional boundaries to achieve common goals
- Experience of putting into practice the strategy and associated plans for a specific improvement or programme of improvement
- Experience of applying structured project management processes
Desirable
- Evidence of achievement as a manager in a complex organisation
Skills, Abilities and Knowledge
Essential
- Ability to plan and implement a project from conception through to completion
- Ability to analyse complex business process and procedural issues and to provide creative solutions
- Ability to write and present accurate and concise reports to various groups at all levels and to use them to influence others at decision making levels
- Good organisation skills and the ability to work on own initiative and to tight deadlines
Desirable
- Able to negotiate effectively with others and be persuasive, sometimes in contentious or hostile situations, to drive major improvements and enable achievement of project milestones
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
The Queen Elizabeth Hospital King's Lynn NHSFT
Address
The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust
Gayton Road,
King's Lynn
PE30 4ET
Employer's website
https://www.qehkl.nhs.uk (Opens in a new tab)
.png){kind=logo}
