The Queen Elizabeth Hospital King's Lynn NHSFT

Ward Clerk - Critical Care

The closing date is 10 August 2025

Job summary

Critical Care is a 13 bed unit that care for patients who need intensive or high dependency levels of care. We cater for patients of all ages and deliver care to patients who are medical and/or surgical , including emergency and elective cases.

You will be part of the multi-disciplinary team on Critical Care and you will often be the first point of contact for visitors, patients and other staff of all disciplines. You will provide a comprehensive range of clerical functions to support the ward team in delivering a high quality service to patients. You will often act as liaison between the clinical team, the patients' family, and on occasions other third parties such as police, social services and clinical staff in other trusts. You will predominantly be using NHS IT systems, including patient centre on a daily basis.

Main duties of the job

As the successful candidate, you will provide clerical support and reception duties whilst also working in a very busy area.

You will often be the first point of contact for visitors, patients and other staff of all disciplines, and will provide a comprehensive range of clerical functions to support the ward team in delivering a high quality service to patients.

Your duties will include updating case notesand handling documentation, discharges, making appointments and arranging transport.

Good IT skills are essential to this role as you will predominantly be using NHS IT systems, including Patient Centre systems on a daily basis.

Excellent interpersonal and communication skills are needed to liaise with all staff, patients, relatives and other third parties such as police, social services and clinical staff in other Trusts.

You should be highly motivated, flexible , with attention to detail.

About us

There's never been a more exciting time to join TeamQEH. We're working on a once in a generation opportunity to build a new state-of-the-art hospital in 2031/32 and we are also carrying out on one of the biggest pieces of digital transformation work we've ever undertaken.Our new electronic patient record (EPR) will replace paper-based patient records from 2026 and will lead to better, safer, joined-up care at The Queen Elizabeth Hospital and beyond.At The QEH we provide a comprehensive range of specialist, acute, obstetrics and community-based services to around 331,000 people across west and north Norfolk, North Cambs and South Lincs.We are an ambitious organisation that upholds our values of kindness, wellness and fairness. We strive for continuous quality improvement, recently demonstrated in our 2024 CQC maternity inspection rating our services as 'Good', and we are proud to be a place to learn and grow through recognised learning and apprenticeships.We recognise and reward our 4,000 staff and volunteers, priding ourselves on a community atmosphere and positive team spirit. We have approx. 530 beds across 33 wards and have newly built education and training facilities, a range of modern award-winning centres alongside a talented team of people ready to give you a warm welcome. We love working here and think you will too.

Date posted

05 August 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

426-892-25CC

Job locations

The Queen Elizabeth Hospital

Gayton road

King's Lynn

PE30 4ET

Job description

Job responsibilities

Please see the attached job description and person specification for further information about the job role.

Job description

Job responsibilities

Please see the attached job description and person specification for further information about the job role.

Person Specification

Education/ Qualifications

Essential

Good standard of numeracy and literacy

Desirable

GCSE English and Maths minimum grade C

Experience

Essential

To have previously worked effectively within a team.
To have worked within a customer facing service.
To have received customers either in person or over the telephone

Desirable

To have worked with filing procedures
To have worked with Windows based software
To have worked with a Patient Administration System
To have previously worked within a multi-disciplinary team.

Skills

Essential

To have the ability to prioritise and use your initiative to work autonomously within the boundaries of the role
To be methodical and well organised.
Demonstrate keyboard dexterity

Aptitude

Essential

To understand the importance of accuracy at all times, being thorough and demonstrate an eye for detail.
To understand the basic principles of confidentiality.
To have the ability to remain calm under pressure.

Person Specification

Education/ Qualifications

Essential

Good standard of numeracy and literacy

Desirable

GCSE English and Maths minimum grade C

Experience

Essential

To have previously worked effectively within a team.
To have worked within a customer facing service.
To have received customers either in person or over the telephone

Desirable

To have worked with filing procedures
To have worked with Windows based software
To have worked with a Patient Administration System
To have previously worked within a multi-disciplinary team.

Skills

Essential

To have the ability to prioritise and use your initiative to work autonomously within the boundaries of the role
To be methodical and well organised.
Demonstrate keyboard dexterity

Aptitude

Essential

To understand the importance of accuracy at all times, being thorough and demonstrate an eye for detail.
To understand the basic principles of confidentiality.
To have the ability to remain calm under pressure.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Queen Elizabeth Hospital King's Lynn NHSFT

Address

The Queen Elizabeth Hospital

Gayton road

King's Lynn

PE30 4ET

Employer's website

https://www.qehkl.nhs.uk (Opens in a new tab)

Employer details

Employer name

The Queen Elizabeth Hospital King's Lynn NHSFT

Address

The Queen Elizabeth Hospital

Gayton road

King's Lynn

PE30 4ET

Employer's website

https://www.qehkl.nhs.uk (Opens in a new tab)