EPR - Digital Change Agent

Job summary

The post holder will assist in establishing the change, benefits realisation, communications and training for the Electronic Patient Record (EPR) Programme as part of the overall delivery of the Trust's Digital and Information Strategy.

This innovative and specialist work will include preparation of change activities and supporting the EPR Project team in running these. This work will include analysing inpatient and outpatient work practices, working with our stakeholders' recommending changes to processes to achieve increased efficiency and enhanced effectiveness. Therefore, the post holder will be required to have excellent communication skills to converse with staff, contractors, patients and stakeholders on a regular basis.

The post holder will support working with staff at the point of care, middle office, clinical and senior management to streamline Trust activities. Part of the role will be to support the Digital and Information team and ERP team in presenting to senior management teams on changes in the service and processes. Offering prompt advice and support to staff of all levels and responding to ongoing and new needs.

Main duties of the job

1.Support the overall EPR Programme as required, including supporting events such as quality improvement, pathway mapping within the wider context of the Digital and Information Strategy

2. Promote the use of the new system within the Trust encouraging both data completeness and data quality

3. Maintain good relationships with end users, acting on suggestions, contributing to the understanding and optimisation of system configuration options

4. Act as a link between users and the wider Digital and Information team to ensure user feedback is incorporated into future system changes and business processes and that system enhancements and business processes are effectively communicated to users

5. Undertake analysis, interpretation and presentation of data and information to support planning and decision making of the new processes

6. Conduct surveys, audits and benchmarking of systems/processes, highlights discrepancies where appropriate, develop an action plan

About us

There's never been a more exciting time to join TeamQEH. We're working on a once in a generation opportunity to build a new state-of-the-art hospital to open in 2030 and we are also carrying out on one of the biggest pieces of digital transformation work we've ever undertaken.

Our new electronic patient record (EPR) will replace paper-based patient records from 2026 and will lead to better, safer, joined-up care at The Queen Elizabeth Hospital and beyond.

At The QEH we provide a comprehensive range of specialist, acute, obstetrics and community-based services to around 331,000 people across west and north Norfolk, North Cambs and South Lincs.

We are an ambitious organisation that upholds our values of kindness, wellness and fairness. We strive for continuous quality improvement, recently demonstrated in our 2024 CQC maternity inspection rating our services as 'Good', and we are proud to be a place to learn and grow through recognised learning and apprenticeships.

We recognise and reward our 4,000 staff and volunteers, priding ourselves on a community atmosphere and positive team spirit. We have approx. 530 beds across 33 wards and have newly built education and training facilities, a range of modern award-winning centres alongside a talented team of people ready to give you a warm welcome. We love working here and think you will too.

Employer details

Employer name

The Queen Elizabeth Hospital King's Lynn NHSFT

Address

The Queen Elizabeth Hospital

Gayton Road

King's Lynn, Norfolk

PE30 4ET

Employer's website

https://www.qehkl.nhs.uk (Opens in a new tab)

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Employer details

Employer name

The Queen Elizabeth Hospital King's Lynn NHSFT

Address

The Queen Elizabeth Hospital

Gayton Road

King's Lynn, Norfolk

PE30 4ET

Employer's website

https://www.qehkl.nhs.uk (Opens in a new tab)

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