Day/Night Telephonist

The Queen Elizabeth Hospital King's Lynn NHSFT

The closing date is 19 May 2024

Job summary

An exciting opportunity has arisen for a dynamic, forward thinking and self-motivated person to join this progressive department at the forefront of the exciting challenges facing the Trust, and the NHS generally, particularly in relation to the delivery of new telephony systems and infrastructure.

You will be flexible and adaptable, well-organised with good time management skills, the ability to remain calm under pressure and the awareness of the importance of confidentiality issues.

You must be proficient in PC use and is important that the post holder is able to multi-task including work under pressure as well as deal with any emergency situations which may arise.

Main duties of the job

Undertaking a wide range of tasks, you will be part of a team providing high quality and customer-focused telephony services in a challenging environment. The Trust relies heavily on its telecommunications services as its first point of contact with the general public and to assist 3,500 staff in the delivery of high quality healthcare to patients throughout West Norfolk and beyond.

We are looking for people with excellent interpersonal skill, calm positive attitude and willingness to work shifts including nights to provide The Queen Elizabeth Hospital NHS Foundation Trust with several services including voice services, mobile services, Alarm management services and cardiac arrest 'crash call' emergency services.

We are important in delivering the Trust with the resources to communicate effectively and are the first point of contact for both internal and external customers. You would be working with a team supporting a 24/7 rota.

About us

There's never been a more exciting time to join TeamQEH. We're working on a once in a generation opportunity to build a new state-of-the-art hospital to open in 2030 and we are also carrying out on one of the biggest pieces of digital transformation work we've ever undertaken.Our new electronic patient record (EPR) will replace paper-based patient records from 2026 and will lead to better, safer, joined-up care at The Queen Elizabeth Hospital and beyond.At The QEH we provide a comprehensive range of specialist, acute, obstetrics and community-based services to around 331,000 people across west and north Norfolk, North Cambs and South Lincs.We are an ambitious organisation that upholds our values of kindness, wellness and fairness. We strive for continuous quality improvement, recently demonstrated in our 2024 CQC maternity inspection rating our services as 'Good', and we are proud to be a place to learn and grow through recognised learning and apprenticeships.We recognise and reward our 4,000 staff and volunteers, priding ourselves on a community atmosphere and positive team spirit. We have approx. 530 beds across 33 wards and have newly built education and training facilities, a range of modern award-winning centres alongside a talented team of people ready to give you a warm welcome. We love working here and think you will too.

Date posted

01 May 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum pro rata - Unsocial hours enhancements available

Contract

Permanent

Working pattern

Part-time

Reference number

426-132-24CC

Job locations

The Queen Elizabeth Hospital

Gayton Road

King's Lynn

PE30 4ET

Job description

Job responsibilities

Please see attached Job Description and Person Specification for further information about this role.

Job description

Job responsibilities

Please see attached Job Description and Person Specification for further information about this role.

Person Specification

Education / Qualifications

Essential

Good basic education
Educated to GCSE level or equivalent

Desirable

Qualification in Customer Services or related Subject.

Experience

Essential

Previous experience of working on a switchboard or as a receptionist.

Knowledge / Understanding

Essential

Ability to record information accurately.
The ability to deal politely and efficiently with public and staff.

Desirable

Experience in Customer focused environment
Good knowledge of hospital procedures, protocols and site layout
Good IT skills

Person Specification

Education / Qualifications

Essential

Good basic education
Educated to GCSE level or equivalent

Desirable

Qualification in Customer Services or related Subject.

Experience

Essential

Previous experience of working on a switchboard or as a receptionist.

Knowledge / Understanding

Essential

Ability to record information accurately.
The ability to deal politely and efficiently with public and staff.

Desirable

Experience in Customer focused environment
Good knowledge of hospital procedures, protocols and site layout
Good IT skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.