Job summary
Do you want to be part of a dynamic, supportive and friendly Operations Team for Surgery?
An opportunity has arisen within the Surgery Division for a Service Manager to support identified clinical areas. The key focus of this post will be internal to the Trust, delivering the key objectives and targets of the Surgery Division.
You will work closely with identified Clinical Leads in the management of the service areas they are responsible for, ensuring the delivery of key targets within the budgeted resources available.
You should be self-motivated with high personal and professional standards, values and behaviours. You will have the ability to work independently and collaboratively but deliver on deadlines.
Excellent communication skills: demonstrating an ability to adapt to differing professional groups and grades of staff is crucial to the role.
You must be able to demonstrate prioritisation, be highly organised and be resilient with a proven track history in working in a highly demanding, fast paced service.
If this role appeals to you, and fits your profile, we would love to hear from you.
Main duties of the job
The post holder is responsible for promoting and facilitating the defined service areas within agreed and available resources.
The post-holder will be instrumental to the production of service development proposals and activity plans for the service.
The post holder, while reporting to the Divisional Leadership Team will develop a positive relationship with all managers in the Division and will work closely with the other members of the team supporting the complex and diverse nature of the Surgery division.
About us
There's never been a more exciting time to join TeamQEH. We're working on a once in a generation opportunity to build a new state-of-the-art hospital to open in 2030 and we are also carrying out on one of the biggest pieces of digital transformation work we've ever undertaken.
Our new electronic patient record (EPR) will replace paper-based patient records from 2026 and will lead to better, safer, joined-up care at The Queen Elizabeth Hospital and beyond.
At The QEH we provide a comprehensive range of specialist, acute, obstetrics and community-based services to around 331,000 people across west and north Norfolk, North Cambs and South Lincs.
We are an ambitious organisation that upholds our values of kindness, wellness and fairness. We strive for continuous quality improvement, recently demonstrated in our 2024 CQC maternity inspection rating our services as 'Good', and we are proud to be a place to learn and grow through recognised learning and apprenticeships.
We recognise and reward our 4,000 staff and volunteers, priding ourselves on a community atmosphere and positive team spirit. We have approx. 530 beds across 33 wards and have newly built education and training facilities, a range of modern award-winning centres alongside a talented team of people ready to give you a warm welcome. We love working here and think you will too.
Job description
Job responsibilities
If you wish to discuss the role in more detail, please feel free to contact the Deputy Divisional General Manager for Surgery
andrew.gedge@qehkl.nhs.uk
Phone 01553 613613 ext 2887
Please refer to the attached Job Description and Person Specification for full details of the duties required for this position.
Job description
Job responsibilities
If you wish to discuss the role in more detail, please feel free to contact the Deputy Divisional General Manager for Surgery
andrew.gedge@qehkl.nhs.uk
Phone 01553 613613 ext 2887
Please refer to the attached Job Description and Person Specification for full details of the duties required for this position.
Person Specification
Experience
Essential
- Substantial experience of managing a clinical, social or equivalent service
- Success in working collaboratively across professions and services
- Significant budgetary management experience
Desirable
- Research experience
- Audit experience
- Public sector experience
Skills, Abilities and Knowledge
Essential
- Budget and resource management
- Developing and implementing policies, guidelines and projects from initiation to completion
- Leadership and ability to motivate and empower others
- Influencing clinicians and managers for service improvement
- Ability to prioritise work, meet tight deadlines and work independently
- Commissioning and service planning processes
- The importance of successful partnership working
- Workforce planning, recruitment, and retention
Education/Qualifications
Essential
- First degree or equivalent professional qualification or equivalent experience
- Recognised management qualification or equivalent experience
- Evidence of continuous professional development
Desirable
- Relevant postgraduate qualification in healthcare management
Person Specification
Experience
Essential
- Substantial experience of managing a clinical, social or equivalent service
- Success in working collaboratively across professions and services
- Significant budgetary management experience
Desirable
- Research experience
- Audit experience
- Public sector experience
Skills, Abilities and Knowledge
Essential
- Budget and resource management
- Developing and implementing policies, guidelines and projects from initiation to completion
- Leadership and ability to motivate and empower others
- Influencing clinicians and managers for service improvement
- Ability to prioritise work, meet tight deadlines and work independently
- Commissioning and service planning processes
- The importance of successful partnership working
- Workforce planning, recruitment, and retention
Education/Qualifications
Essential
- First degree or equivalent professional qualification or equivalent experience
- Recognised management qualification or equivalent experience
- Evidence of continuous professional development
Desirable
- Relevant postgraduate qualification in healthcare management
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
