Job summary
Working as part of the Divisional Leadership Team, alongside the Divisional General Manager and the Divisional Director, the post holder will be professionally, operationally and managerially responsible for the clinical professional staffing in the Clinical Support Services division.
Through strong clinical leadership the Head of Clinical Professional Staffing will support the teams to promote excellence in patient care to maintain and improve clinical standards and the quality of care.
Patient experience is a key responsibility of the role to ensure that care is delivered to the highest quality, inspiring patient and public confidence. This will be achieved through high visibility, accessibility and surveillance and by listening to feedback from our service users through the Patient and Carer Experience Forum, and the Friends and Family Test feedback.
The Head of Clinical Professional Staffing will provide a strong professional voice within the Division advocating for the patient and staff whilst ensuring credible leadership delivery for Operational and medical leadership and management as required.
The Head of Clinical Professional Staffing will be a credible, highly skilled, knowledgeable leader and professional who personally role models and upholds our Trust Values of Kindness, Fairness and Wellness ensuring appropriate behaviours of all colleagues, enabling accountability for actions whilst supporting these within our revised appraisal and recruitment processes.
Main duties of the job
- Provide clinical leadership to staff within areas of responsibility, ensuring implementation of and compliance with policies and procedures ensuring the delivery of high value, family centred, responsive and efficient patient care
- Ensure regular contact with all clinical areas to maintain a direct understanding of clinical priorities and patient/staff concerns
- Ensure services are delivered in a highly professional and clinically safe manner, in conjunction with the corporate team and in accordance with local and national policies and procedures, including compliance with the Care Quality Commission (CQC) standards
- Be responsible for advancing clinical practice across the Trust
- Ensure practice is in accordance with professional registrations and any specific competencies for the role are completed
- Take responsibility for ensuring effective capacity and demand management across service areas, in order to meet activity and waiting time directives, in line with the wider service performance plan, making use of specialist clinical skills and experience
About us
The Queen Elizabeth Hospital (QEH) King's Lynn is located near some of the most beautiful scenery in the UK, along the north Norfolk coast, and not far from Sandringham House.
We provide a comprehensive range of specialist, acute, obstetrics and community-based healthcare services to around 331,000 people across west and north Norfolk, in addition to parts of Breckland, Cambridgeshire and South Lincolnshire.
We have more than 4,000 staff and volunteers, approximately 530 beds, and a helipad for air ambulances. We work with neighbouring hospitals for the provision of tertiary services, including as part of regional partnership and network models of care, such as the trauma network.
In February 2022 the significant progress that has been made at QEH was recognised by the Care Quality Commission who rated the Trust as 'Good' in all of the core services they inspected. They recommended the Trust moves out of the recovery support system (formerly special measures).
Job description
Job responsibilities
Please see attached Job Description and Person Specification for further information about this role.
Job description
Job responsibilities
Please see attached Job Description and Person Specification for further information about this role.
Person Specification
Qualifications
Essential
- Registered Practitioner (NMC, GPhC, HCPC)
- Educated to Masters Degree level (health or nursing related) or equivalent level of study/experience
- Evidence of significant post registration professional development in topics such as leadership and management
Desirable
- Management leadership qualification
- Coaching/mentoring skills qualification
Experience
Essential
- Significant experience managing services, staff and teams
- Experience of managing health service quality issues and problem solving
- Sound project management skills
- Experience delivering patient experience improvements
- Experience of cross system and partner working
- Experience in Governance
Desirable
- Experience in a similar role
- Experience of chairing complex meetings and effective completion of actions
- External profile from publications /presentations
- Experience in service transformation
Skills, abilities, and knowledge
Essential
- Demonstrate effective data collection, interpretation and performance improvements
- Effective communication and inter-personal skills
- Ability to lead and contribute to teams
- Ability to effectively prioritise and manage workloads
- Resilience
- Evidence of compliance with standards/KPIs and evidence of introduction of systems and processes in line with governance
- IT skills
Aptitude
Essential
- Flexible working to changes
- Motivation and enthusiasm for patient / staff experience and quality of care
- Critical thinking
- Decision making and problem solving skills
- Professional behaviour and role model/leadership skills
- Ability to effectively contribute to/influence healthcare policy
- Knowledge of National priorities/policy
Desirable
- Experience of working with new technologies in healthcare
Person Specification
Qualifications
Essential
- Registered Practitioner (NMC, GPhC, HCPC)
- Educated to Masters Degree level (health or nursing related) or equivalent level of study/experience
- Evidence of significant post registration professional development in topics such as leadership and management
Desirable
- Management leadership qualification
- Coaching/mentoring skills qualification
Experience
Essential
- Significant experience managing services, staff and teams
- Experience of managing health service quality issues and problem solving
- Sound project management skills
- Experience delivering patient experience improvements
- Experience of cross system and partner working
- Experience in Governance
Desirable
- Experience in a similar role
- Experience of chairing complex meetings and effective completion of actions
- External profile from publications /presentations
- Experience in service transformation
Skills, abilities, and knowledge
Essential
- Demonstrate effective data collection, interpretation and performance improvements
- Effective communication and inter-personal skills
- Ability to lead and contribute to teams
- Ability to effectively prioritise and manage workloads
- Resilience
- Evidence of compliance with standards/KPIs and evidence of introduction of systems and processes in line with governance
- IT skills
Aptitude
Essential
- Flexible working to changes
- Motivation and enthusiasm for patient / staff experience and quality of care
- Critical thinking
- Decision making and problem solving skills
- Professional behaviour and role model/leadership skills
- Ability to effectively contribute to/influence healthcare policy
- Knowledge of National priorities/policy
Desirable
- Experience of working with new technologies in healthcare
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
