Job summary
We are looking for a highly motivated and skilled admin support/data input clerk to join the Department of Clinical Health Psychology at the Queen Elizabeth Hospital.
The Department of Clinical Health Psychology is a positive and supportive environment in which to work and respects and values the people working in the department.
Please note this vacancy may close early due to volume of applicants.
Main duties of the job
You will be required to fulfil a range of administrative tasks including data input and processing, scanning and archiving confidential patient records.
You will support the department secretarial team including reception of patients and other routine secretarial tasks as required.
Applicants will need to have excellent interpersonal, organisational and time management skills. The ability to communicate with patients and professional clinicians will be essential. The successful applicant will need to work effectively as part of a team supporting and assisting colleagues.
About us
The Queen Elizabeth Hospital (QEH) King's Lynn is West Norfolk has a superb unspoilt coastline with pretty villages, all with their own individual charm. The medieval port of King's Lynn has some very interesting architecture.
We provide a comprehensive range of specialist and general acute services to around 331,000 people across West and North Norfolk, in addition to parts of Breckland, Cambridgeshire and South Lincolnshire. We have more than 4,000 staff and volunteers and approximately 500 beds on a single site. Some specialist services and clinics are provided in community facilities, such as the North Cambridgeshire hospital in Wisbech. We work in partnership with neighbouring hospitals for the provision of tertiary services.
In February 2022 the QEH the Care Quality Commission rated the Trust as 'Good' in all of the core services they inspected, and recommended the Trust moves out of the recovery support system (formerly special measures).
Job description
Job responsibilities
For further information and details of the post, please refer to the Job Description and Person Specification.
Job description
Job responsibilities
For further information and details of the post, please refer to the Job Description and Person Specification.
Person Specification
Education/Qualifications
Essential
- 5 GCSEs grades A*-C, NVQ Level 2, BTEC first diploma and certificate, O Level grade A-C, RSA/OCR Level 2 qualification or equivalent
Desirable
- Willingness to learn and develop skills
Experience
Essential
- Previous experience in an administrative/secretarial role. Able to work independently and as part of a team. Able to prioritise and manage own workload
- Experience of data input and analysis
- Good knowledge of Microsoft Office, email and internet use
- Experience in a client facing role and relating to people in varying roles and situations
Desirable
- Previous secretarial/ administrative experience within the NHS
Skills
Essential
- Good keyboard, data entry, and organisational skills. Use of electronic systems, diaries, patient records, etc. Maintaining a high level of accuracy at all times.
- Ability to work with background noise and frequent interruptions. Able to work under pressure, including working to deadlines.
- Excellent interpersonal skills, literacy and numeracy. Able to communicate both verbally and in writing at a good level. including the ability to deal with difficult clients. Ability to communicate effectively with staff at all levels within the Trust. Ability to listen and respond effectively to spoken communication.
- Able to deal with sensitive/confidential issues on a daily basis.
Desirable
- Knowledge of medical terminology.
- Knowledge of psychological terminology.
- Ability to handle difficult/distressed patients in a sensitive and empathic manner.
Knowledge/Understanding
Essential
- Proven knowledge of Microsoft Office packages, including Word, Excel, PowerPoint, Outlook, internet and databases.
- Understanding of Information Governance and confidentiality.
- Understanding of equality and diversity issues and how this affects patients, visitors and staff.
Desirable
- An interest in working with people with psychological problems.
Person Specification
Education/Qualifications
Essential
- 5 GCSEs grades A*-C, NVQ Level 2, BTEC first diploma and certificate, O Level grade A-C, RSA/OCR Level 2 qualification or equivalent
Desirable
- Willingness to learn and develop skills
Experience
Essential
- Previous experience in an administrative/secretarial role. Able to work independently and as part of a team. Able to prioritise and manage own workload
- Experience of data input and analysis
- Good knowledge of Microsoft Office, email and internet use
- Experience in a client facing role and relating to people in varying roles and situations
Desirable
- Previous secretarial/ administrative experience within the NHS
Skills
Essential
- Good keyboard, data entry, and organisational skills. Use of electronic systems, diaries, patient records, etc. Maintaining a high level of accuracy at all times.
- Ability to work with background noise and frequent interruptions. Able to work under pressure, including working to deadlines.
- Excellent interpersonal skills, literacy and numeracy. Able to communicate both verbally and in writing at a good level. including the ability to deal with difficult clients. Ability to communicate effectively with staff at all levels within the Trust. Ability to listen and respond effectively to spoken communication.
- Able to deal with sensitive/confidential issues on a daily basis.
Desirable
- Knowledge of medical terminology.
- Knowledge of psychological terminology.
- Ability to handle difficult/distressed patients in a sensitive and empathic manner.
Knowledge/Understanding
Essential
- Proven knowledge of Microsoft Office packages, including Word, Excel, PowerPoint, Outlook, internet and databases.
- Understanding of Information Governance and confidentiality.
- Understanding of equality and diversity issues and how this affects patients, visitors and staff.
Desirable
- An interest in working with people with psychological problems.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
