Job summary
This is a really exciting time to be joining an organisation that is on the up and going places.
Central to our continuous improvement journey is excellent communications and engagement with all of our partners, stakeholders and staff, so that we can ensure we consistently fulfil our commitment to being response, open and transparent as an organisation.
This is a great opportunity for an experienced communications and engagement professional to come and join Team QEH and be part of our next exciting chapter and take us on our journey to 'Good' and 'Outstanding' and enable us to achieve our vision of being the best rural District General Hospital for patient and staff experience.
Main duties of the job
The Head of Communications, Engagement and Fundraising will provide leadership and strategic direction for all matters relating to the development and delivery of all aspects of the Trust's communications and stakeholder engagement functions and the QEH Charity.
The Head of Communications, Engagement and Fundraising will lead on the development and implementation of innovative strategies and policies and drive forward a programme of development to continually improve the way in which the Trust communicates with and engages with all stakeholders and fundraisers.
The Head of Communications, Engagement and Fundraising will be responsible for:
- Internal, external, and digital communications strategy and its implementation
- Leading on reward and recognition and national, regional, and local awards
- Campaign development and implementation
- Leading the Trust's approach to communicating progress with its Quality Improvement programme
- External relations and stakeholder management
- Communications and engagement with Governors, public Foundation Trust members, volunteers, and fundraisers
- Communications and liaison with wider system partners, including the Integrated Care System and other acute hospitals in the system
- Events & VIP visits to the Trust
- Branding and corporate identity, including graphic design
- Managing the Fundraising function and setting the strategy
- Overseeing the Modernising our Hospital Programme of Communications and Engagement work
About us
We're a busy acute district general hospital serving the communities of West Norfolk, South Lincs and North East Cambs. There's never been a better time to join Team QEH as Head of Communications, Engagement & Fundraising & lead the next chapter of our journey of improvement. We have a clear 5 year corporate strategy and clinical strategy, and ambition for the future - to become the best rural district general hospital for patient and staff experience.
We have come a long way over the last 3 years, and can evidence significant quality, patient safety and 'well-led' progress for our patients,their families & staff, given a relentless focus across the Trust on the improvements required of us from our 2019 Care Quality Commission (CQC) report. Our removal from 'special measures' in April 2022, after an extremely positive CQC report was achieved by Team QEH despite the challenges faced throughout the COVID-19 pandemic & represents an outstanding platform for our new Head of Communications, Engagement & Fundraising to be part of our senior leadership team, recognising outstanding communications & engagement with our patients, local community, partners & external stakeholders is central to our continuous improvement journey - building on the strong foundations in place.
We are looking for someone who lives and breathes our values of kindness, wellness and fairness & role models this day in & day out through visible and compassionate leadership.
Job description
Job responsibilities
Please click the "apply now" button to see the Job Description and Person Specification for further information about this role.
Corporate Services: http://www.qehkl.nhs.uk/document/divisional-booklets/Introducing_Corporate_Services.pdf
Job description
Job responsibilities
Please click the "apply now" button to see the Job Description and Person Specification for further information about this role.
Corporate Services: http://www.qehkl.nhs.uk/document/divisional-booklets/Introducing_Corporate_Services.pdf
Person Specification
Qualifications
Essential
- Evidence of CPD
- Educated to degree standard or equivalent
Desirable
- Master's Degree or equivalent level education
- Membership of Chartered Institute of Public Relations, or Chartered Institute of Marketing or similar appropriate professional body
Experience
Essential
- Substantial management, public relations, and communications experience, including development of long term reputational and stakeholder plans and strategies
- An all-round communications professional with a proven track record in planning and delivering successful communication campaigns
- Recent experience of working in an NHS acute trust
- At least 8 years' experience of working in a senior communications management role
- Experience of leading communications teams and staff and working with and in the senior leadership team of organisations (including high profile organizations)
- Advanced knowledge of planning, implementing, and evaluating communications aims, objectives, outcomes and outputs aligned to corporate priorities and strategies
- Ability to establish credibility with the Chief Executive and members of the Trust Board and convincingly convey credibility and experience with the senior leaders in the organisation
- Demonstrable track record in working and developing successful partnerships across complex interfaces
- Experienced in developing and delivering guidance and training for managers in relation to all aspects of communications and public relations
- Expert and detailed knowledge of NHS governance regime, statutory requirements and Caldicott guardian principles
- Organisation and management of large and small events
Desirable
- Understanding of organisation culture change programmes and experience of implementation
- Experience in research and implementation of best practice
Skills, abilities and knowledge
Essential
- Excellent communication skills with ability to distil complex information into clear presentations and succinct reports
- Proven skills in handling the media and leading PA work.
- Strong leader, ability to make difficult and challenging decisions.
- Well organised, methodical - able to identify and prioritise complex, time sensitive workload and projects and prioritise the workload for the department
- Ability to design and conduct research, audits, and act on recommendations
- Strong IT skills with a good understanding of the capabilities of computerised financial management systems and experience in the use of Microsoft Office products
- Very strong analytical skills - able to review and interpret complex data, spot trends and risks and evaluate a range of options
- Strong negotiating skills
Desirable
- Support creativity and innovation within and across all teams and staff levels.
Person Specification
Qualifications
Essential
- Evidence of CPD
- Educated to degree standard or equivalent
Desirable
- Master's Degree or equivalent level education
- Membership of Chartered Institute of Public Relations, or Chartered Institute of Marketing or similar appropriate professional body
Experience
Essential
- Substantial management, public relations, and communications experience, including development of long term reputational and stakeholder plans and strategies
- An all-round communications professional with a proven track record in planning and delivering successful communication campaigns
- Recent experience of working in an NHS acute trust
- At least 8 years' experience of working in a senior communications management role
- Experience of leading communications teams and staff and working with and in the senior leadership team of organisations (including high profile organizations)
- Advanced knowledge of planning, implementing, and evaluating communications aims, objectives, outcomes and outputs aligned to corporate priorities and strategies
- Ability to establish credibility with the Chief Executive and members of the Trust Board and convincingly convey credibility and experience with the senior leaders in the organisation
- Demonstrable track record in working and developing successful partnerships across complex interfaces
- Experienced in developing and delivering guidance and training for managers in relation to all aspects of communications and public relations
- Expert and detailed knowledge of NHS governance regime, statutory requirements and Caldicott guardian principles
- Organisation and management of large and small events
Desirable
- Understanding of organisation culture change programmes and experience of implementation
- Experience in research and implementation of best practice
Skills, abilities and knowledge
Essential
- Excellent communication skills with ability to distil complex information into clear presentations and succinct reports
- Proven skills in handling the media and leading PA work.
- Strong leader, ability to make difficult and challenging decisions.
- Well organised, methodical - able to identify and prioritise complex, time sensitive workload and projects and prioritise the workload for the department
- Ability to design and conduct research, audits, and act on recommendations
- Strong IT skills with a good understanding of the capabilities of computerised financial management systems and experience in the use of Microsoft Office products
- Very strong analytical skills - able to review and interpret complex data, spot trends and risks and evaluate a range of options
- Strong negotiating skills
Desirable
- Support creativity and innovation within and across all teams and staff levels.
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
