Job summary
Permanent | Full-time
We are looking for someone to join our Emergency Department (ED) at Sheffield Children's. You will help support the smooth running of our busy 24/7 reception, Acute Assessment Unit (AAU), and GP in ED service. This is a dynamic and busy role requiring flexibility and leadership.
Our team comprises around 19 staff, working across a full 24/7 shift pattern. Together, they provide essential support to one of the most high-pressure areas in the hospital. You will work with another Team Leader and the Operational Support Manager, ensuring service delivery across all administrative functions.
About You:
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Substantial administrative experience, including staff supervision and training
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Excellent IT skills with experience using databases and administration systems
If you're ready to lead from the front, bring clarity in busy moments, and help maintain a high standard of patient-facing admin services in a rewarding environment -- we would love to hear from you.
Main duties of the job
Reporting into the ED Service Coordinator, your responsibilities will include:
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Work as Senior Admin and Clerical Receptionist, while overseeing the wider admin and clerical team
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Manage rotas, annual leave, and ensure correct staffing levels across Reception, AAU, and GP in ED
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Provide guidance on daily operational issues, ensuring resolution of problems as they arise
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Support recruitment, performance management, and training for all admin staff
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Ensure all admin responsibilities are delivered and to a high standard of care
About us
At Sheffield Children's, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are Outstanding Patient Care, Brilliant Place to Work, and Leaders in Children's Health.
We work with partners across local, regional, and national levels to deliver physical and mental healthcare in both acute and community settings. Many of our clinicians are nationally and internationally recognised for their expertise.
We're proud that 73% of colleagues would recommend Sheffield Children's as a place to work, placing us among the top five NHS trusts in England -- and the top-ranked trust in the North East and Yorkshire -- in the latest NHS Staff Survey.
Our nearly 4,000 colleagues bring our CARE values -- Compassion, Accountability, Respect, and Excellence -- to life every day, creating a kind, welcoming environment where patients and families feel safe and supported.
As we approach our 150th anniversary in 2026, we're excited to keep building our leadership in children's health, improve experiences for patients and staff, and focus on our communities and population health.
We also offer excellent benefits to support your wellbeing, with generous annual leave and pension schemes, health and wellbeing programmes, and exclusive discounts -- helping you thrive at work and beyond.
Job description
Job responsibilities
For more information on the main responsibilities for this post, please refer to the job description and person specification.
Please note that Sheffield Children's uplift pay to meet the Real Living Wage, which is £12.60 per hour.
Diversity Statement
At Sheffield Childrens, we are committed to creating an inclusive environment that celebrates diversity and supports everyones success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.
Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at scn-tr.recruitment.team@nhs.net. Together, were building a workplace where everyone belongs.
#LI-Onsite
Job description
Job responsibilities
For more information on the main responsibilities for this post, please refer to the job description and person specification.
Please note that Sheffield Children's uplift pay to meet the Real Living Wage, which is £12.60 per hour.
Diversity Statement
At Sheffield Childrens, we are committed to creating an inclusive environment that celebrates diversity and supports everyones success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.
Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at scn-tr.recruitment.team@nhs.net. Together, were building a workplace where everyone belongs.
#LI-Onsite
Person Specification
Qualifications and training
Essential
- oNVQ Level 4 or equivalent acquired relevant experience.
- oGCSE or equivalent in English Language and Mathematics.
Desirable
- oFurther education qualifications.
Experience
Essential
- oSubstantial experience of administration work.
- oStaff supervisory and/or training experience.
- oDealing with the general public.
- oOf using computers at work.
Desirable
- oExperience of staff management.
- oED reception experience
- oWorking in a multi-disciplinary team.
Knowledge and skills
Essential
- oExcellent customer service skills.
- oExcellent keyboard/computer skills including Microsoft Office
- oAbility to work under pressure.
- oAbility to priorities workload.
- oExcellent communication skills, both verbal and written.
- oAbility to communicate sensitively with children, young people and their families.
- oAbility to use own initiative and work as part of a team
Desirable
- oKnowledge of electronic rostering systems
Personal attributes
Essential
- oPleasant, tactful and understanding manner.
- oKeen eye for detail
- oFlexible
Person Specification
Qualifications and training
Essential
- oNVQ Level 4 or equivalent acquired relevant experience.
- oGCSE or equivalent in English Language and Mathematics.
Desirable
- oFurther education qualifications.
Experience
Essential
- oSubstantial experience of administration work.
- oStaff supervisory and/or training experience.
- oDealing with the general public.
- oOf using computers at work.
Desirable
- oExperience of staff management.
- oED reception experience
- oWorking in a multi-disciplinary team.
Knowledge and skills
Essential
- oExcellent customer service skills.
- oExcellent keyboard/computer skills including Microsoft Office
- oAbility to work under pressure.
- oAbility to priorities workload.
- oExcellent communication skills, both verbal and written.
- oAbility to communicate sensitively with children, young people and their families.
- oAbility to use own initiative and work as part of a team
Desirable
- oKnowledge of electronic rostering systems
Personal attributes
Essential
- oPleasant, tactful and understanding manner.
- oKeen eye for detail
- oFlexible
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
