Job summary
Permanent | Full time
Location: Flockton House, with cover at Ryegate Children's Centre and Welfare House
We have a fantastic opportunity to join our dedicated team, supporting the Paediatric Speech and Language Therapy Service at Sheffield Children's. This is a rewarding and varied role where you will help ensure the smooth delivery of an important clinical service.
You will provide comprehensive administrative support to our busy Speech & Language Therapy Team, working with clinicians, patients, and their families. This includes managing appointments, handling referrals, supporting data validation and contributing to wider projects across the service.
About You:
You'll have GCSEs or equivalent experience, with an admin or secretarial background, and good IT and audiotyping skills. You will be detail focussed, enthusiastic and enjoy working in a team.
Join a passionate team at the heart of a caring and innovative Trust. Your contribution will help children and families access the support they need.
Interviews: 25th June
Main duties of the job
Reporting into the Admin Team Leader, your responsibilities will include:
-
Provide high-quality administrative support following Trust policies
-
Manage clinic bookings, appointments and referrals using SystmOne and other systems
-
Handle telephone queries and communicate with families and professionals
-
Maintain accurate records and databases
-
Support the team with project work and general administrative tasks
-
Contribute to the preparation of therapy resources
-
Provide cover at other service sites
About us
At Sheffield Children's, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are Outstanding Patient Care, Brilliant Place to Work, and Leaders in Children's Health.
We work with partners across local, regional, and national levels to deliver physical and mental healthcare in both acute and community settings. Many of our clinicians are nationally and internationally recognised for their expertise.
We're proud that 73% of colleagues would recommend Sheffield Children's as a place to work, placing us among the top five NHS trusts in England -- and the top-ranked trust in the North East and Yorkshire -- in the latest NHS Staff Survey.
Our nearly 4,000 colleagues bring our CARE values -- Compassion, Accountability, Respect, and Excellence -- to life every day, creating a kind, welcoming environment where patients and families feel safe and supported.
As we approach our 150th anniversary in 2026, we're excited to keep building our leadership in children's health, improve experiences for patients and staff, and focus on our communities and population health.
We also offer excellent benefits to support your wellbeing, with generous annual leave and pension schemes, health and wellbeing programmes, and exclusive discounts -- helping you thrive at work and beyond.
Job description
Job responsibilities
For more information on the main responsibilities for this post, please refer to the job description and person specification.
Please note that Sheffield Children's uplift pay to meet the Real Living Wage, which is £12.60 per hour.
Diversity Statement
At Sheffield Childrens, we are committed to creating an inclusive environment that celebrates diversity and supports everyones success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.
Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at scn-tr.recruitment.team@nhs.net. Together, were building a workplace where everyone belongs.
#LI-Onsite
Job description
Job responsibilities
For more information on the main responsibilities for this post, please refer to the job description and person specification.
Please note that Sheffield Children's uplift pay to meet the Real Living Wage, which is £12.60 per hour.
Diversity Statement
At Sheffield Childrens, we are committed to creating an inclusive environment that celebrates diversity and supports everyones success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.
Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at scn-tr.recruitment.team@nhs.net. Together, were building a workplace where everyone belongs.
#LI-Onsite
Person Specification
Qualifications & Training
Essential
- Educated to GCSE standard or equivalent
- RSA II Typing / Word Processing or equivalent qualification or experience
- Excellent standard of written and oral English.
Desirable
Experience
Essential
- Experience of working as a secretary
- Experience of working in an office environment
- Experience of undertaking general office duties.
- Previous experience of working within a team
- Experience of setting up and maintaining filing systems
- Experience of dealing with the public
Desirable
- Previous experience of clerical work gained within a health service environment.
- Experience working in NHS settings.
- Experience of minute taking
- Understanding of medical terminology.
Knowledge and Skills
Essential
- High level of computer literacy with accurate keyboard skills.
- Competence in using a number of software packages: Microsoft Word, Excel, Powerpoint.
- Audiotyping skills
- Good written and verbal communication skills.
- Able to adapt to using new IT systems
- Understanding of commitment to confidentiality
- Understanding of and commitment to Trust Equal Opportunities Policy
Desirable
- Working knowledge of administrative processes and practices.
- Experience of using SystmOne
Personal Attributes
Essential
- Organised and able to prioritise the workload.
- Ability to use own initiative and work as part of a team.
- Excellent telephone manner.
- Tidy approach to work.
- Calm under pressure.
- Flexible and adaptable to meet the changing needs of the service.
- Polite and helpful manner.
- Good attention to detail.
- Willingness to attend relevant training.
Person Specification
Qualifications & Training
Essential
- Educated to GCSE standard or equivalent
- RSA II Typing / Word Processing or equivalent qualification or experience
- Excellent standard of written and oral English.
Desirable
Experience
Essential
- Experience of working as a secretary
- Experience of working in an office environment
- Experience of undertaking general office duties.
- Previous experience of working within a team
- Experience of setting up and maintaining filing systems
- Experience of dealing with the public
Desirable
- Previous experience of clerical work gained within a health service environment.
- Experience working in NHS settings.
- Experience of minute taking
- Understanding of medical terminology.
Knowledge and Skills
Essential
- High level of computer literacy with accurate keyboard skills.
- Competence in using a number of software packages: Microsoft Word, Excel, Powerpoint.
- Audiotyping skills
- Good written and verbal communication skills.
- Able to adapt to using new IT systems
- Understanding of commitment to confidentiality
- Understanding of and commitment to Trust Equal Opportunities Policy
Desirable
- Working knowledge of administrative processes and practices.
- Experience of using SystmOne
Personal Attributes
Essential
- Organised and able to prioritise the workload.
- Ability to use own initiative and work as part of a team.
- Excellent telephone manner.
- Tidy approach to work.
- Calm under pressure.
- Flexible and adaptable to meet the changing needs of the service.
- Polite and helpful manner.
- Good attention to detail.
- Willingness to attend relevant training.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
