Job summary
Permanent | 30 hours per week | SCH Internal Applicants Only
We are looking for someone to provide high-quality clinical typing and administrative support to our specialty teams across the Trust. You will work with the Secretarial Team Leader and clinical staff to ensure the smooth running of operations and help deliver exceptional patient care. Your main responsibilities will include typing clinical letters, managing correspondence, and carrying out administrative tasks based on notes or dictation.
About You: You will be educated to GCSE standard, including English Language or equivalent, with experience of audio-typing and working in a customer-focused environment.
You don't need NHS experience to apply - we're happy to train you on medical terminology! If you're someone who can juggle a busy workload and support the seamless functioning of our team, we want to hear from you. Apply today!
Main duties of the job
Reporting into the Secretarial Team Leader, your responsibilities will include:
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Type clinical letters, correspondence, and admin tasks from notes or dictation.
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Ensure clinic letters are sent out on time and to the required standards.
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Communicate with secretaries and consultants to meet 18-week targets.
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Manage patient appointments, waiting lists, and tests, escalating issues when needed.
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Update RTT info and help with database management.
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Handle office tasks like photocopying, filing, and managing post.
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Provide phone support to parents and escalate complex issues
About us
At Sheffield Children's, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are:
Outstanding Patient Care
Brilliant Place to work
Leaders in Children's Health
We work with local, regional, and national partners to provide physical and mental healthcare across acute and community settings. Many of our clinicians are amongst the best in their field, recognised nationally and internationally for their expertise.
As well as having enormous pride in what we do, we are a friendly, welcoming, and motivated NHS Trust who are guided by our CARE values: Compassion, Accountability, Respect, and Excellence. Our nearly 4000 colleagues live these values, ensuring kind and compassionate care that makes patients and their families feel safe and at home.
As we approach our 150th anniversary in 2026, we remain committed to enhancing our reputation in children's health leadership, improving the experiences of both patient and colleagues, and focusing on our communities and population health.
Sheffield Children's provides great benefits to support your wellbeing, with excellent annual leave and pension schemes, health programmes, and exclusive discounts--helping you succeed at work and beyond.
Job description
Job responsibilities
For more information on the main responsibilities for this post, please refer to the job description and person specification.
Please note that Sheffield Children's uplift pay to meet the Real Living Wage, which is £12.60 per hour.
Diversity Statement
At Sheffield Childrens, we are committed to creating an inclusive environment that celebrates diversity and supports everyones success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.
Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at scn-tr.recruitment.team@nhs.net. Together, were building a workplace where everyone belongs.
#LI-Onsite
Job description
Job responsibilities
For more information on the main responsibilities for this post, please refer to the job description and person specification.
Please note that Sheffield Children's uplift pay to meet the Real Living Wage, which is £12.60 per hour.
Diversity Statement
At Sheffield Childrens, we are committed to creating an inclusive environment that celebrates diversity and supports everyones success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.
Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at scn-tr.recruitment.team@nhs.net. Together, were building a workplace where everyone belongs.
#LI-Onsite
Person Specification
Qualifications and Training
Essential
- Educated to GSCE standard including Grade C in English or Equivalent Skills in Written English Language (SPAG, Spelling, Punctuation, Grammar)
- RSA II typing or equivalent typing experience
Desirable
- RSA III or equivalent qualification or equivalent experience
- NVQ2 in Business administration or equivalent
Experience
Essential
- Experience of audio-typing in a secretarial role
- Experience of working in a customer-focused environment
- Experience of working with different computer software eg email, internet etc
Desirable
- Previous medical secretarial experience
- Experience with NHS software systems
- Experience of working with confidential material
Knowledge and Skills
Essential
- Word-processing & audio-typing skills
- Good time management skills with the ability to prioritise work according to deadlines
- Able to work as part of a team and under own initiative
- Good verbal and written communication skills with team / clients/ relatives using tact when required
- High standard of accuracy
- Ability to establish and maintain effective working relationships
- Ability to deal with conflict
Desirable
- Knowledge of medical terminology
Personal Attributes
Essential
- Adaptable to change
- Attention to detail and accuracy
Person Specification
Qualifications and Training
Essential
- Educated to GSCE standard including Grade C in English or Equivalent Skills in Written English Language (SPAG, Spelling, Punctuation, Grammar)
- RSA II typing or equivalent typing experience
Desirable
- RSA III or equivalent qualification or equivalent experience
- NVQ2 in Business administration or equivalent
Experience
Essential
- Experience of audio-typing in a secretarial role
- Experience of working in a customer-focused environment
- Experience of working with different computer software eg email, internet etc
Desirable
- Previous medical secretarial experience
- Experience with NHS software systems
- Experience of working with confidential material
Knowledge and Skills
Essential
- Word-processing & audio-typing skills
- Good time management skills with the ability to prioritise work according to deadlines
- Able to work as part of a team and under own initiative
- Good verbal and written communication skills with team / clients/ relatives using tact when required
- High standard of accuracy
- Ability to establish and maintain effective working relationships
- Ability to deal with conflict
Desirable
- Knowledge of medical terminology
Personal Attributes
Essential
- Adaptable to change
- Attention to detail and accuracy
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
