Job summary
12 month Fixed Term Role | Full-time
We are looking for someone to join our dedicated Outpatients team. You will book appointments, manage patient schedules, and provide exceptional service to our patients, families, and colleagues.
Educated to GCSE level or equivalent experience, you'll have great organisational skills and the ability to handle a busy workload. Experience working in an administrative or reception role is essential.
This is a fantastic opportunity to make a difference in our busy outpatient environment and we'd love to hear from you if you think you'll be a great fit for our team!
Main duties of the job
Reporting into the Outpatient Supervisor, your responsibilities will include:
-
Book and manage appointments according to Trust standards.
-
Engage with patients, visitors, and staff, demonstrating empathy and professionalism
-
Perform administrative tasks, including filing referrals, sorting post, and scanning documents.
-
Handle phone calls, emails, and book services such as interpreters and transport.
-
Greet visitors and provide necessary information at the reception desk.
-
Provide support for other roles during absence and suggest improvements for service delivery.
About us
At Sheffield Children's, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are:
Outstanding Patient Care
Brilliant Place to work
Leaders in Children's Health
We work with local, regional, and national partners to provide physical and mental healthcare across acute and community settings. Many of our clinicians are amongst the best in their field, recognised nationally and internationally for their expertise.
As well as having enormous pride in what we do, we are a friendly, welcoming, and motivated NHS Trust who are guided by our CARE values: Compassion, Accountability, Respect, and Excellence. Our nearly 4000 colleagues live these values, ensuring kind and compassionate care that makes patients and their families feel safe and at home.
As we approach our 150th anniversary in 2026, we remain committed to enhancing our reputation in children's health leadership, improving the experiences of both patient and colleagues, and focusing on our communities and population health.
Sheffield Children's provides great benefits to support your wellbeing, with excellent annual leave and pension schemes, health programmes, and exclusive discounts--helping you succeed at work and beyond.
Job description
Job responsibilities
For more information on the main responsibilities for this post, please refer to the job description and person specification.
Please note that Sheffield Children's uplift pay to meet the Real Living Wage, which is £12.60 per hour.
Diversity Statement
At Sheffield Childrens, we are committed to creating an inclusive environment that celebrates diversity and supports everyones success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.
Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at scn-tr.recruitment.team@nhs.net. Together, were building a workplace where everyone belongs.
#LI-Onsite
Job description
Job responsibilities
For more information on the main responsibilities for this post, please refer to the job description and person specification.
Please note that Sheffield Children's uplift pay to meet the Real Living Wage, which is £12.60 per hour.
Diversity Statement
At Sheffield Childrens, we are committed to creating an inclusive environment that celebrates diversity and supports everyones success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.
Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at scn-tr.recruitment.team@nhs.net. Together, were building a workplace where everyone belongs.
#LI-Onsite
Person Specification
Qualifications
Essential
- Educated to GCSE standard or equivalent
Desirable
- GCSE in Mathematics/English Language
- NVQ Level 2 - Customer Care
- NVQ Level 2 - Administration or equivalent acquired experience
Experience
Essential
- Clerical and or reception work experience gained from working within a public facing environment
- Experience of working in a team environment.
Desirable
- Significant clerical and or reception experience gained within the NHS - ideally a patient administration department within a hospital setting.
- Experience of in-patient, out-patient or waiting list management.
Knowledge and Skills
Essential
- Competent keyboard / IT skills.
- Ability to manage a busy workload and prioritise tasks.
- Ability to demonstrate initiative and work collaboratively.
Desirable
- Experience of using modules of the Patient Administrative System, in particular the outpatient module.
- Working knowledge of hospital administrative processes and practices
Personal Attributes
Essential
- Ability to communicate sensitively with children, young people, and their families
- Excellent communication skills
- Detail oriented.
Person Specification
Qualifications
Essential
- Educated to GCSE standard or equivalent
Desirable
- GCSE in Mathematics/English Language
- NVQ Level 2 - Customer Care
- NVQ Level 2 - Administration or equivalent acquired experience
Experience
Essential
- Clerical and or reception work experience gained from working within a public facing environment
- Experience of working in a team environment.
Desirable
- Significant clerical and or reception experience gained within the NHS - ideally a patient administration department within a hospital setting.
- Experience of in-patient, out-patient or waiting list management.
Knowledge and Skills
Essential
- Competent keyboard / IT skills.
- Ability to manage a busy workload and prioritise tasks.
- Ability to demonstrate initiative and work collaboratively.
Desirable
- Experience of using modules of the Patient Administrative System, in particular the outpatient module.
- Working knowledge of hospital administrative processes and practices
Personal Attributes
Essential
- Ability to communicate sensitively with children, young people, and their families
- Excellent communication skills
- Detail oriented.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
