Job summary
Permanent | Full-time | 24hr service - includes days, nights and bank holidays
We're looking for someone to join our reception and clerical team, where you'll help ensure the smooth running of our busy Emergency Department. You'll provide a professional and compassionate service, supporting patients, families, and medical staff in critical moments. We're looking for someone with a caring attitude, quick thinking, and a desire to help.
About You:
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Educated to GCSE level or have equivalent experience.
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Previous experience in a public-facing role with general office responsibilities.
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Enthusiastic and compassionate with the ability to stay calm and professional in challenging situations.
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A team player with a desire to contribute to the care and support of others.
We'd love to hear from you if you're passionate about making a difference in the Emergency Department!
Main duties of the job
Reporting to the Deputy Divisional Manager, your responsibilities will include:
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Provide a welcoming reception service for patients, ambulance staff and visitors.
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Support "resus" situations by taking essential patient details.
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Register patients and ensure accurate data entry in the Careflow PAS system.
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Direct patients to appropriate areas and answer questions with excellent customer service.
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Maintain strict confidentiality and uphold professionalism in challenging situations.
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Schedule follow-up appointments
About us
At Sheffield Children's, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are:
- Outstanding Patient Care
- Brilliant Place to work
- Leaders in Children's Health
We work with local, regional, and national partners to provide physical and mental healthcare across acute and community settings. Many of our clinicians are amongst the best in their field, recognised nationally and internationally for their expertise.
As well as having enormous pride in what we do, we are a friendly, welcoming, and motivated NHS Trust who are guided by our CARE values: Compassion, Accountability, Respect, and Excellence. Our nearly 4000 colleagues live these values, ensuring kind and compassionate care that makes patients and their families feel safe and at home.
As we approach our 150th anniversary in 2026, we remain committed to enhancing our reputation in children's health leadership, improving the experiences of both patient and colleagues, and focusing on our communities and population health.
Sheffield Children's provides great benefits to support your wellbeing, with excellent annual leave and pension schemes, health programmes, and exclusive discounts--helping you succeed at work and beyond.
Job description
Job responsibilities
For more information on the main responsibilities for this post, please refer to the job description and person specification.
Please note that Sheffield Children's uplift pay to meet the Real Living Wage, which is £12.60 per hour.
Diversity Statement
At Sheffield Childrens, we are committed to creating an inclusive environment that celebrates diversity and supports everyones success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.
Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at scn-tr.recruitment.team@nhs.net. Together, were building a workplace where everyone belongs.
#LI-Onsite
Job description
Job responsibilities
For more information on the main responsibilities for this post, please refer to the job description and person specification.
Please note that Sheffield Children's uplift pay to meet the Real Living Wage, which is £12.60 per hour.
Diversity Statement
At Sheffield Childrens, we are committed to creating an inclusive environment that celebrates diversity and supports everyones success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.
Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at scn-tr.recruitment.team@nhs.net. Together, were building a workplace where everyone belongs.
#LI-Onsite
Person Specification
Qualifications and Training
Essential
Desirable
Experience
Essential
- Experience of general office duties
- Previous experience of dealing with the general public in a workplace setting
Desirable
- Previous experience of clerical work in an Emergency Department or a healthcare environment.
Knowledge and Skills
Essential
- Previous experience of using a computerised client database
- Excellent keyboard skills
Desirable
Personal Attributes
Essential
- Excellent interpersonal skills
- Ability to cope with conflicting demands and time pressures
- Persuasive and influencing skills
- Ability to use own initiative
- Ability to remain calm and professional
- Team Worker
- Flexible and adaptable
- Self Motivated
- Good levels of accuracy and attention to detail
Demonstrates Trust Values
Essential
- Excellence, Accountability, Compassion, Teamwork and Integrity - Together we Care
Person Specification
Qualifications and Training
Essential
Desirable
Experience
Essential
- Experience of general office duties
- Previous experience of dealing with the general public in a workplace setting
Desirable
- Previous experience of clerical work in an Emergency Department or a healthcare environment.
Knowledge and Skills
Essential
- Previous experience of using a computerised client database
- Excellent keyboard skills
Desirable
Personal Attributes
Essential
- Excellent interpersonal skills
- Ability to cope with conflicting demands and time pressures
- Persuasive and influencing skills
- Ability to use own initiative
- Ability to remain calm and professional
- Team Worker
- Flexible and adaptable
- Self Motivated
- Good levels of accuracy and attention to detail
Demonstrates Trust Values
Essential
- Excellence, Accountability, Compassion, Teamwork and Integrity - Together we Care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
