Job summary
Permanent | Part-time: 30 hrs per week
We are looking for a Bookings Co-ordinator to join our busy CAMHS Mental Health Support Team. You will manage appointment bookings, handling telephone enquiries in a contact centre environment, and ensuring appointments align with Trust waiting time standards. You will also use rotas and run reports from IT systems to support smooth operations.
You will enjoy being in a team environment, with the confidence to work independently, be customer focussed and a confident communicator. An organised approach, with competent IT skills is necessary .
You will be based at Centenary House (S6) with a requirement to cover at other sites, if needed.
If you'd like to join our supportive team at Sheffield Children's, we look forward to your application!
Main duties of the job
Reporting into the Operational Support Manager, your responsibilities will include:
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Provide administrative support to a multi-disciplinary clinical team during the assessment stage of the patient journey.
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Prioritise workload to ensure appointments are booked following Trust waiting time standards and Patient Access Policy, with guidance from the Team Leader/Admin Manager when needed.
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Follow defined procedures to optimise clinical capacity and help the Trust meet local and national waiting time targets.
About us
At Sheffield Children's, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are:
- Outstanding Patient Care
- Brilliant Place to work
- Leaders in Children's Health
We work with local, regional, and national partners to provide physical and mental healthcare across acute and community settings. Many of our clinicians are amongst the best in their field, recognised nationally and internationally for their expertise.
As well as having enormous pride in what we do, we are a friendly, welcoming, and motivated NHS Trust who are guided by our CARE values: Compassion, Accountability, Respect, and Excellence. Our nearly 4000 colleagues live these values, ensuring kind and compassionate care that makes patients and their families feel safe and at home.
As we approach our 150th anniversary in 2026, we remain committed to enhancing our reputation in children's health leadership, improving the experiences of both patient and colleagues, and focusing on our communities and population health.
Sheffield Children's provides great benefits to support your wellbeing, with excellent annual leave and pension schemes, health programmes, and exclusive discounts--helping you succeed at work and beyond.
Job description
Job responsibilities
For more information on the main responsibilities for this post, please refer to the job description and person specification.
Please note that Sheffield Children's uplift pay to meet the Real Living Wage, which is £12.60 per hour.
Diversity Statement
At Sheffield Childrens, we are committed to creating an inclusive environment that celebrates diversity and supports everyones success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.
Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at Catherine.Gilbert7@nhs.net. Together, were building a workplace where everyone belongs.
Job description
Job responsibilities
For more information on the main responsibilities for this post, please refer to the job description and person specification.
Please note that Sheffield Children's uplift pay to meet the Real Living Wage, which is £12.60 per hour.
Diversity Statement
At Sheffield Childrens, we are committed to creating an inclusive environment that celebrates diversity and supports everyones success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.
Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at Catherine.Gilbert7@nhs.net. Together, were building a workplace where everyone belongs.
Person Specification
Qualifications and Training
Essential
Desirable
- NVQ 3, A Levels or equivalent experience
Experience
Essential
- Experience of working within an NHS clerical setting
- Experience of good customer or patient care
- Experience with working with different computer software and information systems
Desirable
- Experience of working within a bookings setting
- Experience of using SystmOne
- Experience of referral processing and clinic coordination
- Experience of having worked to performance targets
Knowledge and Skills
Essential
- Good verbal and writing communication skills with team / clients / relatives using tact when required
- Good time management skills with the ability to work to prioritise work according to deadlines
- Ability to engage with and motivate others
- High standard of accuracy
- Able to work as part of a team and under own initiative
Desirable
- Knowledge of waiting list processes and practices
- Knowledge and understanding of the 18 week Referral to Treatment standards.
Personal Attributes
Essential
- Adaptable to change
- Strong attention to detail and accuracy
- Effective team worker
- Self-motivated
- Keen to develop skills and adapt to the needs of the service
- Provides continuity of high standards of work
Person Specification
Qualifications and Training
Essential
Desirable
- NVQ 3, A Levels or equivalent experience
Experience
Essential
- Experience of working within an NHS clerical setting
- Experience of good customer or patient care
- Experience with working with different computer software and information systems
Desirable
- Experience of working within a bookings setting
- Experience of using SystmOne
- Experience of referral processing and clinic coordination
- Experience of having worked to performance targets
Knowledge and Skills
Essential
- Good verbal and writing communication skills with team / clients / relatives using tact when required
- Good time management skills with the ability to work to prioritise work according to deadlines
- Ability to engage with and motivate others
- High standard of accuracy
- Able to work as part of a team and under own initiative
Desirable
- Knowledge of waiting list processes and practices
- Knowledge and understanding of the 18 week Referral to Treatment standards.
Personal Attributes
Essential
- Adaptable to change
- Strong attention to detail and accuracy
- Effective team worker
- Self-motivated
- Keen to develop skills and adapt to the needs of the service
- Provides continuity of high standards of work
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
