Job summary
Are you ready to inspire and lead a community of dedicated volunteers, creating meaningful experiences that transform lives?
We are looking for an exceptional Volunteer Services Manager to lead our volunteer programme, contributing to excellence in patient care while ensuring a rewarding and positive experience for volunteers. You will oversee the recruitment, training, placement, and pastoral care of volunteers, creating a vibrant programme that enhances the lives of patients, their families, and the volunteers themselves.
Why join us?
- Be part of a compassionate organisation dedicated to transforming lives
- Enjoy a collaborative working environment
- Make a tangible impact by shaping an outstanding volunteer programme that enriches our services
What We're Looking For
We're looking for a respectful, compassionate and determined person with:
- Experience in volunteer management or a related field
- Desire to inspire and support a diverse volunteer community
- A commitment to creating inclusive and engaging opportunities for volunteers from all backgrounds
Main duties of the job
Reporting into the Patient Experience Lead, you will:
- Partner with volunteers, supervisors, and external organisations, including NHS Trusts, community groups, and educational institutions, to enhance services and grow the volunteer network.
- Manage recruitment, compliance checks, placement, and training of volunteers. Develop strategies to attract and retain an accomplished and diverse volunteer base
- Support and mentor the Volunteer Services Administration Assistant, while addressing volunteer performance or conduct issues with compassion
- Uphold policies, legislation, and safeguarding standards, incorporating feedback to improve services
- Develop volunteer opportunities, organise dynamic recruitment events, and promote a culture of appreciation by recognising volunteers' contributions
About us
At Sheffield Children's, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are:
- Outstanding Patient Care
- Brilliant Place to work
- Leaders in Children's Health
We work with local, regional, and national partners to provide physical and mental healthcare across acute and community settings. Many of our clinicians are amongst the best in their field, recognised nationally and internationally for their expertise.
As well as having enormous pride in what we do, we are a friendly, welcoming, and motivated NHS Trust who are guided by our CARE values: Compassion, Accountability, Respect, and Excellence. Our nearly 4000 colleagues live these values, ensuring kind and compassionate care that makes patients and their families feel safe and at home.
As we approach our 150th anniversary in 2026, we remain committed to enhancing our reputation in children's health leadership, improving the experiences of both patient and colleagues, and focusing on our communities and population health.
Sheffield Children's provides great benefits to support your wellbeing, with excellent annual leave and pension schemes, health programmes, and exclusive discounts--helping you succeed at work and beyond.
Job description
Job responsibilities
For more information on the main responsibilities for this post, please refer to the job description and person specification.
Diversity Statement
At Sheffield Childrens, we are committed to creating an inclusive environment that celebrates diversity and supports everyones success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.
Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at Catherine.Gilbert7@nhs.net. Together, were building a workplace where everyone belongs.
#LI-Onsite
Job description
Job responsibilities
For more information on the main responsibilities for this post, please refer to the job description and person specification.
Diversity Statement
At Sheffield Childrens, we are committed to creating an inclusive environment that celebrates diversity and supports everyones success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.
Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at Catherine.Gilbert7@nhs.net. Together, were building a workplace where everyone belongs.
#LI-Onsite
Person Specification
Qualifications & Training
Essential
- Educated to degree level in a relevant subject or an equivalent level of experience
- Recognised management qualification or an equivalent level of experience
- Evidence of continuing professional development (e.g. relevant training courses)
Experience
Essential
- Experience managing volunteer programmes, including recruitment, training, and pastoral care
- Experience of a range of administrative procedures including maintaining data and report writing
- Experienced in assessing and prioritising work based on urgency and service needs
- Experience drafting clear and professional email correspondence, guidance, and training documents
Knowledge & Skills
Essential
- Proficiency in collaborating with and connecting with diverse teams to build partnerships and promote a culture of appreciation
- Computing skills, including the ability to use email, internet, applications, and software relevant to the role
- Knowledge of health and safety, safeguarding, information governance and data protection standards
- Understanding of safeguarding needs for children, young people, families, and adults with an awareness of cultural diversity and health inequalities
- The ability to organise and refine administrative processes, and maintain quality standards
Personal Attributes
Essential
- Creative enthusiasm for promoting volunteer contributions and organising engaging events
- Experience managing personal workload while collaborating with team members to meet shared goals and deadlines
- Ability to influence and persuade to meet shared outcomes
Person Specification
Qualifications & Training
Essential
- Educated to degree level in a relevant subject or an equivalent level of experience
- Recognised management qualification or an equivalent level of experience
- Evidence of continuing professional development (e.g. relevant training courses)
Experience
Essential
- Experience managing volunteer programmes, including recruitment, training, and pastoral care
- Experience of a range of administrative procedures including maintaining data and report writing
- Experienced in assessing and prioritising work based on urgency and service needs
- Experience drafting clear and professional email correspondence, guidance, and training documents
Knowledge & Skills
Essential
- Proficiency in collaborating with and connecting with diverse teams to build partnerships and promote a culture of appreciation
- Computing skills, including the ability to use email, internet, applications, and software relevant to the role
- Knowledge of health and safety, safeguarding, information governance and data protection standards
- Understanding of safeguarding needs for children, young people, families, and adults with an awareness of cultural diversity and health inequalities
- The ability to organise and refine administrative processes, and maintain quality standards
Personal Attributes
Essential
- Creative enthusiasm for promoting volunteer contributions and organising engaging events
- Experience managing personal workload while collaborating with team members to meet shared goals and deadlines
- Ability to influence and persuade to meet shared outcomes
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
