Enhanced Support Officer

Sheffield Children’s NHS Foundation Trust

The closing date is 05 December 2024

Job summary

We are delighted to offer one 24 hour Night post, this will consist of working 2 x 12 hour shirts pro rata.

The roles will be to support the Trust with its provision of Security within Sheffield Children's Hospital to ensure a safe and secure environment for patients, visitors and staff.

Main duties of the job

All work must be carried out in line with the Health and Safety, Security and all Trust Policies and Procedures.

You will be flexible, able to work as part of a team and able to interact with patients, staff and visitors in a pleasant and co-operative manner. The security team will ensure the safety of patients and staff within the hospital/on ward areas by providing support to nursing teams.

  • Maintaining a highly visible deterrent by presence and the patrolling of hospital site.
  • Provide a first line response to violent and aggressive persons within the hospital and where necessary restraining and escorting persons from site to maintain a safe environment within the hospital.
  • To provide early indications of unwanted activity around the site from the observation of the CCTV system and liaising with staff and police on viewing as required.
  • To assist with any security emergency.
  • Litter removal from the main entrance.
  • To ensure that the correct documentation is filled in after every incident and passed to management
  • To provide support to ward staff and patients with physical and mental health needs, providing prolonged cover when requested by senior site manager/security manager or charge hand porter.
  • To provide support in safe holding of patients when required
  • mandatory duties such as waste removal, laundry delivery, food delivery and support the post room operative.

About us

At Sheffield Children's, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are:

  1. Outstanding Patient Care
  2. Brilliant Place to work
  3. Leaders in Children's Health

We work successfully with local, regional, and national partners to provide physical and mental healthcare across acute and community settings. Many of our clinicians are amongst the best in their field, recognised nationally and internationally for their expertise.

As well as having enormous pride in what we do, we are a friendly, welcoming, and motivated NHS Trust who are guided by our CARE values: Compassion, Accountability, Respect, and Excellence. Our nearly 4000 colleagues live these values, ensuring kind and compassionate care that makes patients and their families feel safe and at home.

As we approach our 150th anniversary in 2026, we remain committed to enhancing our reputation in children's health leadership, improving the experiences of both patient and colleagues, and focusing on our communities and population health.

Date posted

21 November 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

425-24-6785490

Job locations

Sheffield Children's NHS Foundation Trust

Western Bank

Sheffield

S10 2TH


Job description

Job responsibilities

Please refer to the job description and person specification for full details of the role.

Inclusive Recruitment & Selection

We are committed to being an inclusive employer and accurate data capture is an important part of that to ensure we are supportive and representative. Our aim is to ensure that all applicants can see themselves in the available categories on our application form, but we recognise that some of our data capture fields are not inclusive. We have flagged this with our system provider to ask for change.

We offer encouragement and active support to applicants with additional needs, including those from ethnic minorities, with disabilities and members of the LGBTQ+ community. If you wish to adjust any aspect of the recruitment process or wish to find out more about our recruitment & selection processes, please get in touch with our Recruitment Manager: Catherine.Gilbert7@nhs.net

We are continually reviewing our recruitment & selection process to support the long-term aim of Sheffield Childrens being a champion of Equality, Diversity, and Inclusion. If you have any ideas for improvement, please get in touch with Catherine Gilbert at Catherine.Gilbert7@nhs.net

Trust Values

The Trust is committed to providing great quality patient care and keep children, young people and families at the heart of what we do by following our CARE values:

  • Compassion leading by kindness and showing empathy, understanding and respect
  • Accountability striving to do the right thing and owning responsibility
  • Respect value differences, tackling inequality and fostering a culture of inclusion
  • Excellence delivering a high-quality standard of care

Job description

Job responsibilities

Please refer to the job description and person specification for full details of the role.

Inclusive Recruitment & Selection

We are committed to being an inclusive employer and accurate data capture is an important part of that to ensure we are supportive and representative. Our aim is to ensure that all applicants can see themselves in the available categories on our application form, but we recognise that some of our data capture fields are not inclusive. We have flagged this with our system provider to ask for change.

We offer encouragement and active support to applicants with additional needs, including those from ethnic minorities, with disabilities and members of the LGBTQ+ community. If you wish to adjust any aspect of the recruitment process or wish to find out more about our recruitment & selection processes, please get in touch with our Recruitment Manager: Catherine.Gilbert7@nhs.net

We are continually reviewing our recruitment & selection process to support the long-term aim of Sheffield Childrens being a champion of Equality, Diversity, and Inclusion. If you have any ideas for improvement, please get in touch with Catherine Gilbert at Catherine.Gilbert7@nhs.net

Trust Values

The Trust is committed to providing great quality patient care and keep children, young people and families at the heart of what we do by following our CARE values:

  • Compassion leading by kindness and showing empathy, understanding and respect
  • Accountability striving to do the right thing and owning responsibility
  • Respect value differences, tackling inequality and fostering a culture of inclusion
  • Excellence delivering a high-quality standard of care

Person Specification

Qualifications

Essential

  • GCSE's or equivalent including English and Maths (minimum D-F)

Desirable

  • Recognised security qualification, SIA licence holder

Experience

Essential

  • Experience of working within a customer service environment

Desirable

  • Previous hospital security experience

Skills

Essential

  • Ability to effectively communicate and interact with others (both verbally and written)
  • Ability to work as part of a team
  • Ability to follow instruction and direction

Desirable

  • Knowledge of CCTV systems
  • Knowledge, familiarity with Data Protection Act

Personal Attributes

Essential

  • To be clean and tidy, pleasant, honest and courteous
  • To have a flexible approach to work
  • The ability to work on own initiative
  • Team member approach with a helpful attitude
Person Specification

Qualifications

Essential

  • GCSE's or equivalent including English and Maths (minimum D-F)

Desirable

  • Recognised security qualification, SIA licence holder

Experience

Essential

  • Experience of working within a customer service environment

Desirable

  • Previous hospital security experience

Skills

Essential

  • Ability to effectively communicate and interact with others (both verbally and written)
  • Ability to work as part of a team
  • Ability to follow instruction and direction

Desirable

  • Knowledge of CCTV systems
  • Knowledge, familiarity with Data Protection Act

Personal Attributes

Essential

  • To be clean and tidy, pleasant, honest and courteous
  • To have a flexible approach to work
  • The ability to work on own initiative
  • Team member approach with a helpful attitude

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Sheffield Children’s NHS Foundation Trust

Address

Sheffield Children's NHS Foundation Trust

Western Bank

Sheffield

S10 2TH


Employer's website

https://www.sheffieldchildrens.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

Sheffield Children’s NHS Foundation Trust

Address

Sheffield Children's NHS Foundation Trust

Western Bank

Sheffield

S10 2TH


Employer's website

https://www.sheffieldchildrens.nhs.uk/ (Opens in a new tab)


For questions about the job, contact:

Security/Portering Manager

Scott Heaton

Scott.Heaton@nhs.net

01142717085

Date posted

21 November 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

425-24-6785490

Job locations

Sheffield Children's NHS Foundation Trust

Western Bank

Sheffield

S10 2TH


Supporting documents

Privacy notice

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