Job summary
An exciting opportunity has arisen to join the Outpatient Team at Sheffield Children's NHS Foundation Trust. As part of our Patient Access Team, you will play a crucial role in ensuring our patients are supported with attending appointments.
We are looking for individuals who demonstrate excellent communication and teamwork skills. You should be compassionate, accountable, and dedicated to treating all colleagues, patients, and service users with respect.
A commitment to excellence, along with a strong alignment with the Trust's values, including equality, diversity, and inclusion, is essential.
This opportunity also includes some availabilities within our Medicine and Surgical teams.
Main duties of the job
Contact families to discuss upcoming appointments.
Offer support for patients and their families to attend outpatient appointments.
Coordinate and book any additional support, including transport arrangements.
Contribute to the high-quality provision of a professional clerical service for Outpatient Clinics, supporting patients, families, and colleagues.
Ensure that appointments are scheduled in accordance with the Trust's outpatient waiting time standards and the Trust's Patient Access Policy.
Deliver work that meets the required quality and quantity standards, achieving Trust and departmental key performance indicators and deadlines.
Provide cover for colleagues during absences to ensure continuity of service.
About us
At Sheffield Children's, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are:
- Outstanding Patient Care
- Brilliant Place to work
- Leaders in Children's Health
We work successfully with local, regional, and national partners to provide physical and mental healthcare across acute and community settings. Many of our clinicians are amongst the best in their field, recognised nationally and internationally for their expertise.
As well as having enormous pride in what we do, we are a friendly, welcoming, and motivated NHS Trust who are guided by our CARE values: Compassion, Accountability, Respect, and Excellence. Our nearly 4000 colleagues live these values, ensuring kind and compassionate care that makes patients and their families feel safe and at home.
As we approach our 150th anniversary in 2026, we remain committed to enhancing our reputation in children's health leadership, improving the experiences of both patient and colleagues, and focusing on our communities and population health.
Job description
Job responsibilities
Please refer to the job description and person specification for full details of the role.
Inclusive Recruitment & Selection
We are committed to being an inclusive employer and accurate data capture is an important part of that to ensure we are supportive and representative. Our aim is to ensure that all applicants can see themselves in the available categories on our application form, but we recognise that some of our data capture fields are not inclusive. We have flagged this with our system provider to ask for change.
We offer encouragement and active support to applicants with additional needs, including those from ethnic minorities, with disabilities and members of the LGBTQ+ community. If you wish to adjust any aspect of the recruitment process or wish to find out more about our recruitment & selection processes, please get in touch with our Recruitment Manager: Catherine.Gilbert7@nhs.net
We are continually reviewing our recruitment & selection process to support the long-term aim of Sheffield Childrens being a champion of Equality, Diversity, and Inclusion. If you have any ideas for improvement, please get in touch with Catherine Gilbert at Catherine.Gilbert7@nhs.net
Trust Values
The Trust is committed to providing great quality patient care and keep children, young people and families at the heart of what we do by following our CARE values:
- Compassion leading by kindness and showing empathy, understanding and respect
- Accountability striving to do the right thing and owning responsibility
- Respect value differences, tackling inequality and fostering a culture of inclusion
- Excellence delivering a high-quality standard of care
Job description
Job responsibilities
Please refer to the job description and person specification for full details of the role.
Inclusive Recruitment & Selection
We are committed to being an inclusive employer and accurate data capture is an important part of that to ensure we are supportive and representative. Our aim is to ensure that all applicants can see themselves in the available categories on our application form, but we recognise that some of our data capture fields are not inclusive. We have flagged this with our system provider to ask for change.
We offer encouragement and active support to applicants with additional needs, including those from ethnic minorities, with disabilities and members of the LGBTQ+ community. If you wish to adjust any aspect of the recruitment process or wish to find out more about our recruitment & selection processes, please get in touch with our Recruitment Manager: Catherine.Gilbert7@nhs.net
We are continually reviewing our recruitment & selection process to support the long-term aim of Sheffield Childrens being a champion of Equality, Diversity, and Inclusion. If you have any ideas for improvement, please get in touch with Catherine Gilbert at Catherine.Gilbert7@nhs.net
Trust Values
The Trust is committed to providing great quality patient care and keep children, young people and families at the heart of what we do by following our CARE values:
- Compassion leading by kindness and showing empathy, understanding and respect
- Accountability striving to do the right thing and owning responsibility
- Respect value differences, tackling inequality and fostering a culture of inclusion
- Excellence delivering a high-quality standard of care
Person Specification
Qualifications
Essential
- Educated to GCSE standard or equivalent
- Numerate and literate
Desirable
- GCSE in Mathematics/English Language
- NVQ Level 2 - Customer Care
- NVQ Level 2 - Administration or equivalent acquired experience
Experience
Essential
- Clerical and or reception work experience gained from working within a public facing environment
- Experience of dealing with the general public.
- Experience of working in a team environment.
Desirable
- Significant clerical and or reception experience gained within the NHS. In particular, a patient administration department within a hospital setting.
- Previous experience of In-patient, Out-patient or Waiting list management.
- Experience of working with medical, nursing and medical secretarial staff
Knowledge
Essential
- Good keyboard or computer skills
- Ability to work under pressure.
- Ability to use own initiative and work as part of a team.
Desirable
- Experience of using modules of the Patient Administrative System, in particular the outpatient module.
- Working knowledge of hospital administrative processes and practices
Personal Attributes
Essential
- Pleasant, tactful and understanding manner
- Ability to communicate sensitively with children, young people and their families
- Excellent communication skills
- Attention to detail
Person Specification
Qualifications
Essential
- Educated to GCSE standard or equivalent
- Numerate and literate
Desirable
- GCSE in Mathematics/English Language
- NVQ Level 2 - Customer Care
- NVQ Level 2 - Administration or equivalent acquired experience
Experience
Essential
- Clerical and or reception work experience gained from working within a public facing environment
- Experience of dealing with the general public.
- Experience of working in a team environment.
Desirable
- Significant clerical and or reception experience gained within the NHS. In particular, a patient administration department within a hospital setting.
- Previous experience of In-patient, Out-patient or Waiting list management.
- Experience of working with medical, nursing and medical secretarial staff
Knowledge
Essential
- Good keyboard or computer skills
- Ability to work under pressure.
- Ability to use own initiative and work as part of a team.
Desirable
- Experience of using modules of the Patient Administrative System, in particular the outpatient module.
- Working knowledge of hospital administrative processes and practices
Personal Attributes
Essential
- Pleasant, tactful and understanding manner
- Ability to communicate sensitively with children, young people and their families
- Excellent communication skills
- Attention to detail
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
