Job summary
An exciting opportunity has arisen for a Healthcare Service Coordinator to join our Cystic Fibrosis Unit at Sheffield Children's Hospital.
The unit is based on our main hospital site and is one of just 13 Cystic Fibrosis specialist centres in the UK. Providing a service for children up to the age of 16 from Sheffield and beyond.
We are looking to recruit a motivated and professional healthcare services co-ordinator on a permanent basis to work with the Cystic Fibrosis team.
There are 2 posts available, each post being 22.5 hours (there is some flexibility around hours for the right candidate)
You will be a compassionate, accountable individual who treats all colleagues, patients and service users with respect and seeks to deliver excellence in their role. They will share the trust values and be committed to equality, diversity and inclusion.
Main duties of the job
Coordinate healthcare services to ensure patient care and treatment is organised effectively within the specialty area. Including all patient administration , database management and treatment scheduling to support the Cystic Fibrosis team.
Coordinate appointments and admissions and maintain treatment schedules for patients ensuring adherence to clinical plans outlined by healthcare professionals.
Greet all visitors to reception and dealing with enquiries. This includes taking messages and relaying to other members of the team.
Maintain patient treatment schedules and medication databases to ensure accurate recording of medication types, dosages and frequencies.
Liaise with multiple clinical areas to coordinate patient care, services, and treatments ensuring a seamless patient experience and facilitating appointment scheduling.
Be the contact for healthcare professionals and patients within the specified medical specialties, assessing calls and enquiries. This includes liaison with external bodies such as pharmaceutical representatives, labs, general practitioners, and charities. To facilitate healthcare service provision and collaboration.
Input and maintain internal databases related to investigation results and patient data, ensuring data accuracy and availability for clinical
Ensure all work is well-presented, and accurate, including completion of booking forms and mailing of appointment letters.
About us
At Sheffield Children's, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are:
- Outstanding Patient Care
- Brilliant Place to work
- Leaders in Children's Health
We work successfully with local, regional, and national partners to provide physical and mental healthcare across acute and community settings. Many of our clinicians are amongst the best in their field, recognised nationally and internationally for their expertise.
As well as having enormous pride in what we do, we are a friendly, welcoming, and motivated NHS Trust who are guided by our CARE values: Compassion, Accountability, Respect, and Excellence. Our nearly 4000 colleagues live these values, ensuring kind and compassionate care that makes patients and their families feel safe and at home.
As we approach our 150th anniversary in 2026, we remain committed to enhancing our reputation in children's health leadership, improving the experiences of both patient and colleagues, and focusing on our communities and population health.
Job description
Job responsibilities
Please refer to the job description and person specification for full details of the role.
Inclusive Recruitment & Selection
We are committed to being an inclusive employer and accurate data capture is an important part of that to ensure we are supportive and representative. Our aim is to ensure that all applicants can see themselves in the available categories on our application form, but we recognise that some of our data capture fields are not inclusive. We have flagged this with our system provider to ask for change.
We offer encouragement and active support to applicants with additional needs, including those from ethnic minorities, with disabilities and members of the LGBTQ+ community. If you wish to adjust any aspect of the recruitment process or wish to find out more about our recruitment & selection processes, please get in touch with our Recruitment Manager: Catherine.Gilbert7@nhs.net
We are continually reviewing our recruitment & selection process to support the long-term aim of Sheffield Childrens being a champion of Equality, Diversity, and Inclusion. If you have any ideas for improvement, please get in touch with Catherine Gilbert at Catherine.Gilbert7@nhs.net
Trust Values
The Trust is committed to providing great quality patient care and keep children, young people and families at the heart of what we do by following our CARE values:
- Compassion leading by kindness and showing empathy, understanding and respect
- Accountability striving to do the right thing and owning responsibility
- Respect value differences, tackling inequality and fostering a culture of inclusion
- Excellence delivering a high-quality standard of care
Job description
Job responsibilities
Please refer to the job description and person specification for full details of the role.
Inclusive Recruitment & Selection
We are committed to being an inclusive employer and accurate data capture is an important part of that to ensure we are supportive and representative. Our aim is to ensure that all applicants can see themselves in the available categories on our application form, but we recognise that some of our data capture fields are not inclusive. We have flagged this with our system provider to ask for change.
We offer encouragement and active support to applicants with additional needs, including those from ethnic minorities, with disabilities and members of the LGBTQ+ community. If you wish to adjust any aspect of the recruitment process or wish to find out more about our recruitment & selection processes, please get in touch with our Recruitment Manager: Catherine.Gilbert7@nhs.net
We are continually reviewing our recruitment & selection process to support the long-term aim of Sheffield Childrens being a champion of Equality, Diversity, and Inclusion. If you have any ideas for improvement, please get in touch with Catherine Gilbert at Catherine.Gilbert7@nhs.net
Trust Values
The Trust is committed to providing great quality patient care and keep children, young people and families at the heart of what we do by following our CARE values:
- Compassion leading by kindness and showing empathy, understanding and respect
- Accountability striving to do the right thing and owning responsibility
- Respect value differences, tackling inequality and fostering a culture of inclusion
- Excellence delivering a high-quality standard of care
Person Specification
Qualifications and Training
Essential
Experience
Essential
- Administrative experience using office systems
- An understanding of processes which ensure confidentiality is maintained and Data Protection requirements are adhered to.
- Experience of data collection and input
- Experience of producing reports from data base systems
Desirable
- Experience of working in a healthcare or social care environment
Knowledge and Skills
Essential
- Organised with ability to coordinate multiple pieces of work at the same time.
- Excellent attention to detail and accuracy in administration tasks
- Excellent customer service skills with ability to manage expectations and find solutions to problems
- Sensitivity, compassion and empathy with ability to provide guidance to people.
- Ability to work collaboratively with teams and external key stakeholders.
- Ability to use Microsoft Office applications
- Ability to solve problems and prioritise work using initiative
Personal Attributes
Essential
- Passionate about creating an inclusive and supportive environment where everyone can fully participate and thrive
- Ability to work flexibly as the role requires
- Ability to identify areas for improvement and propose solutions
- Confidence in dealing with colleagues from different teams and levels of seniority.
Person Specification
Qualifications and Training
Essential
Experience
Essential
- Administrative experience using office systems
- An understanding of processes which ensure confidentiality is maintained and Data Protection requirements are adhered to.
- Experience of data collection and input
- Experience of producing reports from data base systems
Desirable
- Experience of working in a healthcare or social care environment
Knowledge and Skills
Essential
- Organised with ability to coordinate multiple pieces of work at the same time.
- Excellent attention to detail and accuracy in administration tasks
- Excellent customer service skills with ability to manage expectations and find solutions to problems
- Sensitivity, compassion and empathy with ability to provide guidance to people.
- Ability to work collaboratively with teams and external key stakeholders.
- Ability to use Microsoft Office applications
- Ability to solve problems and prioritise work using initiative
Personal Attributes
Essential
- Passionate about creating an inclusive and supportive environment where everyone can fully participate and thrive
- Ability to work flexibly as the role requires
- Ability to identify areas for improvement and propose solutions
- Confidence in dealing with colleagues from different teams and levels of seniority.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
