Job summary
This role requires the need to provide comprehensive support service to the Audiology Team and provide general admin duties
To work as part of a team which provides comprehensive administrative support to Hearing Services, and provide a high quality and accurate audio/copy typing service to Hearing Services as required.
Main duties of the job
Provide comprehensive support service to Audiology Team and general admin duties.
Provide copy and audio typing service from dictation of clinical letters for Medical Audiology Doctor and general correspondence for Audiologists - including administration and distribution
Take notes from meetings - transcribe and distribute
Carry out full range of admin duties for the Audiology Team including filing, scanning of correspondence to electronic patient records, photocopying, sending out of standard letters and reports
Deal with incoming and outgoing post to the department including handling of new referrals and external correspondence
Deal with and action all emails sent to the department's two email addresses - includes handling of referrals, enquiries from patients and other health professionals and forwarding to the appropriate Audiologist as required if unable to resolve.
Deal with telephone enquiries from patients, other health professionals and outside agencies, passing on to the appropriate person if the request is outside your remit - including actioning of all voicemail messages on the main office telephone line
About us
At Sheffield Children's, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are:
- Outstanding Patient Care
- Brilliant Place to work
- Leaders in Children's Health
We work successfully with local, regional, and national partners to provide physical and mental healthcare across acute and community settings. Many of our clinicians are amongst the best in their field, recognised nationally and internationally for their expertise.
As well as having enormous pride in what we do, we are a friendly, welcoming, and motivated NHS Trust who are guided by our CARE values: Compassion, Accountability, Respect, and Excellence. Our nearly 4000 colleagues live these values, ensuring kind and compassionate care that makes patients and their families feel safe and at home.
As we approach our 150th anniversary in 2026, we remain committed to enhancing our reputation in children's health leadership, improving the experiences of both patient and colleagues, and focusing on our communities and population health.
Job description
Job responsibilities
Please refer to the job description and person specification for full details of the role.
Inclusive Recruitment & Selection
We are committed to being an inclusive employer and accurate data capture is an important part of that to ensure we are supportive and representative. Our aim is to ensure that all applicants can see themselves in the available categories on our application form, but we recognise that some of our data capture fields are not inclusive. We have flagged this with our system provider to ask for change.
We offer encouragement and active support to applicants with additional needs, including those from ethnic minorities, with disabilities and members of the LGBTQ+ community. If you wish to adjust any aspect of the recruitment process or wish to find out more about our recruitment & selection processes, please get in touch with our Recruitment Manager: Catherine.Gilbert7@nhs.net
We are continually reviewing our recruitment & selection process to support the long-term aim of Sheffield Childrens being a champion of Equality, Diversity, and Inclusion. If you have any ideas for improvement, please get in touch with Catherine Gilbert at Catherine.Gilbert7@nhs.net
Trust Values
The Trust is committed to providing great quality patient care and keep children, young people and families at the heart of what we do by following our CARE values:
- Compassion leading by kindness and showing empathy, understanding and respect
- Accountability striving to do the right thing and owning responsibility
- Respect value differences, tackling inequality and fostering a culture of inclusion
- Excellence delivering a high-quality standard of care
Job description
Job responsibilities
Please refer to the job description and person specification for full details of the role.
Inclusive Recruitment & Selection
We are committed to being an inclusive employer and accurate data capture is an important part of that to ensure we are supportive and representative. Our aim is to ensure that all applicants can see themselves in the available categories on our application form, but we recognise that some of our data capture fields are not inclusive. We have flagged this with our system provider to ask for change.
We offer encouragement and active support to applicants with additional needs, including those from ethnic minorities, with disabilities and members of the LGBTQ+ community. If you wish to adjust any aspect of the recruitment process or wish to find out more about our recruitment & selection processes, please get in touch with our Recruitment Manager: Catherine.Gilbert7@nhs.net
We are continually reviewing our recruitment & selection process to support the long-term aim of Sheffield Childrens being a champion of Equality, Diversity, and Inclusion. If you have any ideas for improvement, please get in touch with Catherine Gilbert at Catherine.Gilbert7@nhs.net
Trust Values
The Trust is committed to providing great quality patient care and keep children, young people and families at the heart of what we do by following our CARE values:
- Compassion leading by kindness and showing empathy, understanding and respect
- Accountability striving to do the right thing and owning responsibility
- Respect value differences, tackling inequality and fostering a culture of inclusion
- Excellence delivering a high-quality standard of care
Person Specification
Qualifications
Essential
- Recognised qualification in English e.g. GCSE grade A-C or equivalent
- Audio Typing qualification e.g. RSA 2 or equivalent
Desirable
- Advanced Excel, Access , Power point
Experience
Essential
- Experience of clerical/admin work in a busy office environment
- Experience of answering telephone calls
Desirable
- Previous NHS administrative experience
Knowledge and Skills
Essential
- Knowledge of routine administration processes
- Experience of using Microsoft packages including Word, Excel
- Experience of using general email system
Desirable
- Knowledge of NHS
- Knowledge of data protection
- Basic Deaf awareness
- Basic sign language
Personal Attributes
Essential
- Personal Attributes
- Ability to work independently and in a team without supervision when required
- Accurate data input
- Organised
- Confident
Person Specification
Qualifications
Essential
- Recognised qualification in English e.g. GCSE grade A-C or equivalent
- Audio Typing qualification e.g. RSA 2 or equivalent
Desirable
- Advanced Excel, Access , Power point
Experience
Essential
- Experience of clerical/admin work in a busy office environment
- Experience of answering telephone calls
Desirable
- Previous NHS administrative experience
Knowledge and Skills
Essential
- Knowledge of routine administration processes
- Experience of using Microsoft packages including Word, Excel
- Experience of using general email system
Desirable
- Knowledge of NHS
- Knowledge of data protection
- Basic Deaf awareness
- Basic sign language
Personal Attributes
Essential
- Personal Attributes
- Ability to work independently and in a team without supervision when required
- Accurate data input
- Organised
- Confident
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
