Job summary
A rare and exciting opportunity has arisen at Embrace Transport for a Call Centre Administrator.
Embrace is a unique and innovative Critical Care Transport Service responsible for the transfer of critically ill neonates and children within Yorkshire, the Humber and beyond. Annually over 3400 calls are received with teams sent to transfer over 2200 patients by road, helicopter or fixed wing.
Working in our Barnsley Call Centre, as a Call Centre administrator you will be the first point of contact for the transfer of critically ill babies and children.
We are looking for an excellent communicator ideally from a Call Centre or customer service background. You will have excellent administrative and organisational skills and be able to work individually or as part of a team.
Embrace Transport Service provides a 24/7 365 days a year transport service. You will be required to work a variety of shifts on a rota which covers days, nights, weekends and bank holidays.
Main duties of the job
A rare and exciting opportunity has arisen at Embrace Transport for a Call Centre Administrator.
Embrace is a unique and innovative Critical Care Transport Service responsible for the transfer of critically ill neonates and children within Yorkshire, the Humber and beyond. Annually over 3400 calls are received with teams sent to transfer over 2200 patients by road, helicopter or fixed wing.
Working in our Barnsley Call Centre, as a Call Centre administrator you will be the first point of contact for the transfer of critically ill babies and children.
We are looking for an excellent communicator ideally from a Call Centre or customer service background. You will have excellent administrative and organisational skills and be able to work individually or as part of a team.
Embrace Transport Service provides a 24/7 365 days a year transport service. You will be required to work on a shift rota which covers days, nights, weekends and bank holidays.
About us
At Sheffield Children's, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are:
- Outstanding Patient Care
- Brilliant Place to work
- Leaders in Children's Health
We work successfully with local, regional, and national partners to provide physical and mental healthcare across acute and community settings. Many of our clinicians are amongst the best in their field, recognised nationally and internationally for their expertise.
As well as having enormous pride in what we do, we are a friendly, welcoming, and motivated NHS Trust who are guided by our CARE values: Compassion, Accountability, Respect, and Excellence. Our nearly 4000 colleagues live these values, ensuring kind and compassionate care that makes patients and their families feel safe and at home.
As we approach our 150th anniversary in 2026, we remain committed to enhancing our reputation in children's health leadership, improving the experiences of both patient and colleagues, and focusing on our communities and population health.
Job description
Job responsibilities
Please refer to the job description and person specification for full details of the role.
Inclusive Recruitment & Selection
We are committed to being an inclusive employer and accurate data capture is an important part of that to ensure we are supportive and representative. Our aim is to ensure that all applicants can see themselves in the available categories on our application form, but we recognise that some of our data capture fields are not inclusive. We have flagged this with our system provider to ask for change.
We offer encouragement and active support to applicants with additional needs, including those from ethnic minorities, with disabilities and members of the LGBTQ+ community. If you wish to adjust any aspect of the recruitment process or wish to find out more about our recruitment & selection processes, please get in touch with our Recruitment Manager: Catherine.Gilbert7@nhs.net
We are continually reviewing our recruitment & selection process to support the long-term aim of Sheffield Childrens being a champion of Equality, Diversity, and Inclusion. If you have any ideas for improvement, please get in touch with Catherine Gilbert at Catherine.Gilbert7@nhs.net
Trust Values
The Trust is committed to providing great quality patient care and keep children, young people and families at the heart of what we do by following our CARE values:
- Compassion leading by kindness and showing empathy, understanding and respect
- Accountability striving to do the right thing and owning responsibility
- Respect value differences, tackling inequality and fostering a culture of inclusion
- Excellence delivering a high-quality standard of care
Job description
Job responsibilities
Please refer to the job description and person specification for full details of the role.
Inclusive Recruitment & Selection
We are committed to being an inclusive employer and accurate data capture is an important part of that to ensure we are supportive and representative. Our aim is to ensure that all applicants can see themselves in the available categories on our application form, but we recognise that some of our data capture fields are not inclusive. We have flagged this with our system provider to ask for change.
We offer encouragement and active support to applicants with additional needs, including those from ethnic minorities, with disabilities and members of the LGBTQ+ community. If you wish to adjust any aspect of the recruitment process or wish to find out more about our recruitment & selection processes, please get in touch with our Recruitment Manager: Catherine.Gilbert7@nhs.net
We are continually reviewing our recruitment & selection process to support the long-term aim of Sheffield Childrens being a champion of Equality, Diversity, and Inclusion. If you have any ideas for improvement, please get in touch with Catherine Gilbert at Catherine.Gilbert7@nhs.net
Trust Values
The Trust is committed to providing great quality patient care and keep children, young people and families at the heart of what we do by following our CARE values:
- Compassion leading by kindness and showing empathy, understanding and respect
- Accountability striving to do the right thing and owning responsibility
- Respect value differences, tackling inequality and fostering a culture of inclusion
- Excellence delivering a high-quality standard of care
Person Specification
Qualifications and Training
Essential
- Minimum of 3 GCSE or equivalent including English and Maths at level A - C
- A willingness to undertake training for the post
Desirable
- Evidence of undertaking additional skills training, willingness to develop further
Experience
Essential
- Excellent telephone manner
- Relevant Administration / Customer Service experience
Desirable
- Effective social skills gained from experience, dealing with the public
- NHS Service experience
- Experience within a call centre environment
- Experience of working in the evening and at weekends
- NVQ Customer Service
Personal Attributes
Essential
- Able to work as part of a team or as lone worker
- Ability to manage stressful situations and make sound decisions
- Self-disciplined and able to work with limited supervision
- Able to assimilate sensitive and complex information
Person Specification
Qualifications and Training
Essential
- Minimum of 3 GCSE or equivalent including English and Maths at level A - C
- A willingness to undertake training for the post
Desirable
- Evidence of undertaking additional skills training, willingness to develop further
Experience
Essential
- Excellent telephone manner
- Relevant Administration / Customer Service experience
Desirable
- Effective social skills gained from experience, dealing with the public
- NHS Service experience
- Experience within a call centre environment
- Experience of working in the evening and at weekends
- NVQ Customer Service
Personal Attributes
Essential
- Able to work as part of a team or as lone worker
- Ability to manage stressful situations and make sound decisions
- Self-disciplined and able to work with limited supervision
- Able to assimilate sensitive and complex information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
