Job summary
An exciting opportunity has arisen to join the Supportive Treatment and Recovery (STAR) Service provided by Sheffield Child and Adolescent Mental Health Service (CAMHS), Sheffield Children's NHS Foundation Trust.
You should be a compassionate, accountable individual who treats all colleagues, patients and service users with respect and seeks to deliver excellence in your role. You will share the Trust values and be committed to equality, diversity and inclusion.
You will be a key member of the STAR Team; you will be expected to prioritise their own workload to ensure that registration of referrals and booking of appointments are in line with the Trust's waiting time standards and the Trust's Patient Access Policy seeking reference from the Patient Pathway Coordinator as required.
A significant responsibility of the role is to accurately record information on to systems and maintain patient appointment information submitted to the Trust.
Although this role is predominantly based at The Becton Centre for Children & Young People, there will also be an expectation to be based one day a week at our Acute site, Sheffield Children's Hospital.
Working hours:
30 hours - preferably Monday to Friday 11:00-17:00 but flexibility for these hours to be worked over 4 full working days
Main duties of the job
You will be required to provide a comprehensive secretarial support service to the clinical STAR service team, including processing referrals, booking appointments, typing correspondence in accordance with Trust policies and procedures.
You should possess excellent verbal and written communication skills, in addition to a clear understanding of patient confidentiality. You must possess good time management skills with the ability to prioritise workload according to deadlines, and agood working knowledge of IT packages and the ability to work within a team.
You will use the electronic patient database (system one) to input, validate and update patient information.
You will deal with incoming telephone calls and emails and take messages as appropriate.
You will carry out a variety of admin/clerical duties i.e., preparing resources for the Patient Pathway Coordinator and clinical team, maintaining, and creating spreadsheets using excel.
You will liaise with patients and families and a wide range of staff both internal and external to the organisation always using a professional and courteous manner.
About us
At Sheffield Children's, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are:
- Outstanding Patient Care
- Brilliant Place to work
- Leaders in Children's Health
We work successfully with local, regional, and national partners to provide physical and mental healthcare across acute and community settings. Many of our clinicians are amongst the best in their field, recognised nationally and internationally for their expertise.
As well as having enormous pride in what we do, we are a friendly, welcoming, and motivated NHS Trust who are guided by our CARE values: Compassion, Accountability, Respect, and Excellence. Our nearly 4000 colleagues live these values, ensuring kind and compassionate care that makes patients and their families feel safe and at home.
As we approach our 150th anniversary in 2026, we remain committed to enhancing our reputation in children's health leadership, improving the experiences of both patient and colleagues, and focusing on our communities and population health.
Job description
Job responsibilities
Please see job description and person specification for full details of the role
Inclusive Recruitment & Selection
We are committed to being an inclusive employer and accurate data capture is an important part of that to ensure we are supportive and representative. Our aim is to ensure that all applicants can see themselves in the available categories on our application form, but we recognise that some of our data capture fields are not inclusive. We have flagged this with our system provider to ask for change.
We offer encouragement and active support to applicants with additional needs, including those from ethnic minorities, with disabilities and members of the LGBTQ+ community. If you wish to adjust any aspect of the recruitment process or wish to find out more about our recruitment & selection processes, please get in touch with our Recruitment Manager: Catherine.Gilbert7@nhs.net
We are continually reviewing our recruitment & selection process to support the long-term aim of Sheffield Childrens being a champion of Equality, Diversity, and Inclusion. If you have any ideas for improvement, please get in touch with Catherine Gilbert at Catherine.Gilbert7@nhs.net
Trust Values
The Trust is committed to providing great quality patient care and keep children, young people and families at the heart of what we do by following our CARE values:
- Compassion leading by kindness and showing empathy, understanding and respect
- Accountability striving to do the right thing and owning responsibility
- Respect value differences, tackling inequality and fostering a culture of inclusion
- Excellence delivering a high-quality standard of care
Job description
Job responsibilities
Please see job description and person specification for full details of the role
Inclusive Recruitment & Selection
We are committed to being an inclusive employer and accurate data capture is an important part of that to ensure we are supportive and representative. Our aim is to ensure that all applicants can see themselves in the available categories on our application form, but we recognise that some of our data capture fields are not inclusive. We have flagged this with our system provider to ask for change.
We offer encouragement and active support to applicants with additional needs, including those from ethnic minorities, with disabilities and members of the LGBTQ+ community. If you wish to adjust any aspect of the recruitment process or wish to find out more about our recruitment & selection processes, please get in touch with our Recruitment Manager: Catherine.Gilbert7@nhs.net
We are continually reviewing our recruitment & selection process to support the long-term aim of Sheffield Childrens being a champion of Equality, Diversity, and Inclusion. If you have any ideas for improvement, please get in touch with Catherine Gilbert at Catherine.Gilbert7@nhs.net
Trust Values
The Trust is committed to providing great quality patient care and keep children, young people and families at the heart of what we do by following our CARE values:
- Compassion leading by kindness and showing empathy, understanding and respect
- Accountability striving to do the right thing and owning responsibility
- Respect value differences, tackling inequality and fostering a culture of inclusion
- Excellence delivering a high-quality standard of care
Person Specification
Qualifications
Essential
- Recognised qualification in Maths and English e.g. GCSE grade A - C or equivalent.
- Microsoft Word, Excel, Access, and PowerPoint
- RSA Stage 2 or equivalent.
Desirable
- NVQ Level 3, A levels or equivalent experience
- Proof of appropriate continuous professional development
Experience
Essential
- Experience of good customer or patient care
- Experience with working with different computer software and information systems
- Experience of working within an NHS clerical setting
Desirable
- Experience of using SystmOne
- Experience of referral processing
Knowledge
Essential
- Good verbal and written communication skills with team/patients and relatives using tact when required.
- Good time management skills with the ability to prioritise workload according to deadlines.
- Ability to engage with and motivate others.
- Able to work as part of a team and under own initiative.
- Ability to establish and maintain effective working relationships.
- Ability to provide a proactive and high-quality patient focused service.
Desirable
- Knowledge and understanding of the 18-week Referral to Treatment standards.
- Knowledge and understanding of the CAMHS service.
Personal Attributes
Essential
- Adaptable to change.
- Strong attention to detail and accuracy.
- Effective team worker.
- Self-motivated.
- Keen to develop skills and adapt to the needs of the service.
- Provides continuity of high standards of work.
- Friendly, approachable, and supportive to all.
Demonstrates Trust Values
Essential
- Compassion, Accountability, Respect and Excellence.
Person Specification
Qualifications
Essential
- Recognised qualification in Maths and English e.g. GCSE grade A - C or equivalent.
- Microsoft Word, Excel, Access, and PowerPoint
- RSA Stage 2 or equivalent.
Desirable
- NVQ Level 3, A levels or equivalent experience
- Proof of appropriate continuous professional development
Experience
Essential
- Experience of good customer or patient care
- Experience with working with different computer software and information systems
- Experience of working within an NHS clerical setting
Desirable
- Experience of using SystmOne
- Experience of referral processing
Knowledge
Essential
- Good verbal and written communication skills with team/patients and relatives using tact when required.
- Good time management skills with the ability to prioritise workload according to deadlines.
- Ability to engage with and motivate others.
- Able to work as part of a team and under own initiative.
- Ability to establish and maintain effective working relationships.
- Ability to provide a proactive and high-quality patient focused service.
Desirable
- Knowledge and understanding of the 18-week Referral to Treatment standards.
- Knowledge and understanding of the CAMHS service.
Personal Attributes
Essential
- Adaptable to change.
- Strong attention to detail and accuracy.
- Effective team worker.
- Self-motivated.
- Keen to develop skills and adapt to the needs of the service.
- Provides continuity of high standards of work.
- Friendly, approachable, and supportive to all.
Demonstrates Trust Values
Essential
- Compassion, Accountability, Respect and Excellence.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
