Job summary
An exciting opportunity has arisen to join the e-Systems team at Sheffield Children's NHS Foundation Trust as a Ward Clerk.
You will be a compassionate, accountable individual who treats all colleagues, patients and service users with respect and seeks to deliver excellence in their role. You will share the Trust values and be committed to equality, diversity and inclusion.
A key member of the Ward Clerk Team and the overall e-Systems Team, you will provide a comprehensive clerical and support service to the wards. Ward Clerks are a key component to the wards, who excel in providing efficient support to each other, the staff on the ward and the service. Communication and sharing knowledge with each other helps to improve the team's efficiency and quality of work, together with the respect and support given to each other to achieve a common goal.
You will be able to work as part of a busy team, work independently, work to unpredictable working patterns, and be able to work to conflicting and challenging deadlines.
Please note, the banding for this role is currently under internal review
Main duties of the job
You will be responsible for providing administrative support to the ward. This will involve the use of several different systems that assist in providing this service including Evolve, Careflow and Bluespier. Communication is a key component to this role and will support in the effective running of the service. As Ward Clerks are often the first point of contact, an empathic understanding towards others is a vital skill that is required for this role.
As the role can often be met with emotional demands it is essential for you to acknowledge your own health & wellbeing as well as that of your colleagues. Initiative is a primary skill required for this role as you will be expected to be flexible and reliable working closely with Ward Managers and nursing staff to ensure that the ward operates to provide the continuity for patient care.
About us
At Sheffield Children's, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are:
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Outstanding Patient Care
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Brilliant Place to work
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Leaders in Children's Health
We work successfully with local, regional, and national partners to provide physical and mental healthcare across acute and community settings. Many of our clinicians are amongst the best in their field, recognised nationally and internationally for their expertise.
As well as having enormous pride in what we do, we are a friendly, welcoming, and motivated NHS Trust who are guided by our CARE values: Compassion, Accountability, Respect, and Excellence. Our nearly 4000 colleagues live these values, ensuring kind and compassionate care that makes patients and their families feel safe and at home.
As we approach our 150th anniversary in 2026, we remain committed to enhancing our reputation in children's health leadership, improving the experiences of both patient and colleagues, and focusing on our communities and population health.
Job description
Job responsibilities
The main purpose of this role is to provide a front desk service on one of our wards and provide a non-clinical support to the unit. The role will also provide, preparing physical files for clinical staff to document a patient's visit and admissions and discharge procedures for patients. The role will also require liaising with other teams, dealing with all incoming telephone calls and provide patient access to the ward.
We are seeking someone who is conscientious, able to work with ambiguity by problem solving and keen to work in a fast -paced environment.
We would be delighted to hear from you if you feel you have the right qualities for this role. Both NHS and non-NHS experience are welcome
Inclusive Recruitment & Selection
We are committed to being an inclusive employer and accurate data capture is an important part of that to ensure we are supportive and representative. Our aim is to ensure that all applicants can see themselves in the available categories on our application form, but we recognise that some of our data capture fields are not inclusive. We have flagged this with our system provider to ask for change.
We offer encouragement and active support to applicants with additional needs, including those from ethnic minorities, with disabilities and members of the LGBTQ+ community. If you wish to adjust any aspect of the recruitment process or wish to find out more about our recruitment & selection processes, please get in touch with our Recruitment Manager: Catherine.Gilbert7@nhs.net
We are continually reviewing our recruitment & selection process to support the long-term aim of Sheffield Childrens being a champion of Equality, Diversity, and Inclusion. If you have any ideas for improvement, please get in touch with Catherine Gilbert at Catherine.Gilbert7@nhs.net
Trust Values
The Trust is committed to providing great quality patient care and keep children, young people and families at the heart of what we do by following our CARE values:
- Compassion leading by kindness and showing empathy, understanding and respect
- Accountability striving to do the right thing and owning responsibility
- Respect value differences, tackling inequality and fostering a culture of inclusion
- Excellence delivering a high-quality standard of care
Job description
Job responsibilities
The main purpose of this role is to provide a front desk service on one of our wards and provide a non-clinical support to the unit. The role will also provide, preparing physical files for clinical staff to document a patient's visit and admissions and discharge procedures for patients. The role will also require liaising with other teams, dealing with all incoming telephone calls and provide patient access to the ward.
We are seeking someone who is conscientious, able to work with ambiguity by problem solving and keen to work in a fast -paced environment.
We would be delighted to hear from you if you feel you have the right qualities for this role. Both NHS and non-NHS experience are welcome
Inclusive Recruitment & Selection
We are committed to being an inclusive employer and accurate data capture is an important part of that to ensure we are supportive and representative. Our aim is to ensure that all applicants can see themselves in the available categories on our application form, but we recognise that some of our data capture fields are not inclusive. We have flagged this with our system provider to ask for change.
We offer encouragement and active support to applicants with additional needs, including those from ethnic minorities, with disabilities and members of the LGBTQ+ community. If you wish to adjust any aspect of the recruitment process or wish to find out more about our recruitment & selection processes, please get in touch with our Recruitment Manager: Catherine.Gilbert7@nhs.net
We are continually reviewing our recruitment & selection process to support the long-term aim of Sheffield Childrens being a champion of Equality, Diversity, and Inclusion. If you have any ideas for improvement, please get in touch with Catherine Gilbert at Catherine.Gilbert7@nhs.net
Trust Values
The Trust is committed to providing great quality patient care and keep children, young people and families at the heart of what we do by following our CARE values:
- Compassion leading by kindness and showing empathy, understanding and respect
- Accountability striving to do the right thing and owning responsibility
- Respect value differences, tackling inequality and fostering a culture of inclusion
- Excellence delivering a high-quality standard of care
Person Specification
Experience
Essential
- Experience of undertaking general office duties or previous experience of working with the general public/good level of accuracy and attention to detail
Desirable
- Previous experience of clerical work gained within a health service environment/Previous experience of working in an EDMS Scanning/Ward department
Knowledge & Skills
Essential
- Customer care/Good computer literacy with accurate keyboard skills/data input/ Good communication skills both verbal and written/Commitment to supporting a caring environment
Desirable
- Working knowledge of PAS and hospital administrative processes and practices
Personal Attributes
Essential
- Pleasant, tactful and understanding manner/Attention to detail/Ability to use own initiative & work as part as a team/Ability to work to conflicting deadlines
Qualifications & Training
Essential
- GCSE Mathematics/English Language grad 4/5 or above (or equivalent) NVQ Level 2 Administration/Customer Service (or equivalent)
Person Specification
Experience
Essential
- Experience of undertaking general office duties or previous experience of working with the general public/good level of accuracy and attention to detail
Desirable
- Previous experience of clerical work gained within a health service environment/Previous experience of working in an EDMS Scanning/Ward department
Knowledge & Skills
Essential
- Customer care/Good computer literacy with accurate keyboard skills/data input/ Good communication skills both verbal and written/Commitment to supporting a caring environment
Desirable
- Working knowledge of PAS and hospital administrative processes and practices
Personal Attributes
Essential
- Pleasant, tactful and understanding manner/Attention to detail/Ability to use own initiative & work as part as a team/Ability to work to conflicting deadlines
Qualifications & Training
Essential
- GCSE Mathematics/English Language grad 4/5 or above (or equivalent) NVQ Level 2 Administration/Customer Service (or equivalent)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
