Job summary
Exciting opportunities have arisen to join the Emergency Department at Sheffield Children's NHS Foundation Trust. We require 2-3 full/part-time people (hours to be discussed at interview) to join our friendly team and help maintain the high standards of service within the department.
You will provide a comprehensive reception and clerical service to the Emergency Department, and undertake reception duties in a pleasant tactful and understanding manner. You must be prepared to deal with distressed parents/patients and take details from parents/ambulance personnel in the 'resus' environment. On arrival of patients in the department, you will be expected to obtain immediate appropriate assistance from medical/nursing staff if there is any cause for concern regarding the condition of the patient . It is essential that you exercise initiative commensurate with the role and vital that confidentiality is maintained at all times.
Previous experience in a NHS environment would be advantageous but not essential as full training will be provided. You must be enthusiastic, flexible and able to work alone, within a team and use initiative.
The vacancies will be covering a 24 hour service and will be required to work nights. We cover 7 days a week including bank holidays.
Main duties of the job
- Receive patients/parents/guardians presenting to the ED reception desk, obtain immediate appropriate assistance from medical/nursing staff if there is any cause for concern regarding the patient's condition.
- Search for the patient on the Careflow Patient Administration System (PAS), ensuring search procedures are followed, register patient if no previous record exists.
- Book patients in on the ED module of the Careflow PAS ensuring all relevant information is obtained from the parent/guardian to enable accurate data entry.
- Produce record card/labels from the Careflow PAS, and retrieve record cards of previous attendances.
- Direct patients to triage nurse/appropriate area to await treatment, answering queries and maintaining excellent customer service at all times.
- Make appointments as required for patients needing follow up in ED & outpatient clinics.
- Enter clinical coding (as recorded by medical staff on the ED card), onto the Careflow PAS.
About us
At Sheffield Children's, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are:
- Outstanding Patient Care
- Brilliant Place to work
- Leaders in Children's Health
We work successfully with local, regional, and national partners to provide physical and mental healthcare across acute and community settings. Many of our clinicians are amongst the best in their field, recognised nationally and internationally for their expertise.
As well as having enormous pride in what we do, we are a friendly, welcoming, and motivated NHS Trust who are guided by our CARE values: Compassion, Accountability, Respect, and Excellence. Our nearly 4000 colleagues live these values, ensuring kind and compassionate care that makes patients and their families feel safe and at home.
As we approach our 150th anniversary in 2026, we remain committed to enhancing our reputation in children's health leadership, improving the experiences of both patient and colleagues, and focusing on our communities and population health.
Job description
Job responsibilities
For full details, please see the job description and person specification.
**WE WILL CLOSE THIS VACANCY EARLY IF WE RECEIVE A HIGH LEVEL OF APPLICATIONS**
Inclusive Recruitment & Selection
We are committed to being an inclusive employer and accurate data capture is an important part of that to ensure we are supportive and representative. Our aim is to ensure that all applicants can see themselves in the available categories on our application form, but we recognise that some of our data capture fields are not inclusive. We have flagged this with our system provider to ask for change.
We offer encouragement and active support to applicants with additional needs, including those from ethnic minorities, with disabilities and members of the LGBTQ+ community. If you wish to adjust any aspect of the recruitment process or wish to find out more about our recruitment & selection processes, please get in touch with our Recruitment Manager: Catherine.Gilbert7@nhs.net
We are continually reviewing our recruitment & selection process to support the long-term aim of Sheffield Childrens being a champion of Equality, Diversity, and Inclusion. If you have any ideas for improvement, please get in touch with Catherine Gilbert at Catherine.Gilbert7@nhs.net
Trust Values
The Trust is committed to providing great quality patient care and keep children, young people and families at the heart of what we do by following our CARE values:
- Compassion leading by kindness and showing empathy, understanding and respect
- Accountability striving to do the right thing and owning responsibility
- Respect value differences, tackling inequality and fostering a culture of inclusion
Excellence delivering a high-quality standard of care
Job description
Job responsibilities
For full details, please see the job description and person specification.
**WE WILL CLOSE THIS VACANCY EARLY IF WE RECEIVE A HIGH LEVEL OF APPLICATIONS**
Inclusive Recruitment & Selection
We are committed to being an inclusive employer and accurate data capture is an important part of that to ensure we are supportive and representative. Our aim is to ensure that all applicants can see themselves in the available categories on our application form, but we recognise that some of our data capture fields are not inclusive. We have flagged this with our system provider to ask for change.
We offer encouragement and active support to applicants with additional needs, including those from ethnic minorities, with disabilities and members of the LGBTQ+ community. If you wish to adjust any aspect of the recruitment process or wish to find out more about our recruitment & selection processes, please get in touch with our Recruitment Manager: Catherine.Gilbert7@nhs.net
We are continually reviewing our recruitment & selection process to support the long-term aim of Sheffield Childrens being a champion of Equality, Diversity, and Inclusion. If you have any ideas for improvement, please get in touch with Catherine Gilbert at Catherine.Gilbert7@nhs.net
Trust Values
The Trust is committed to providing great quality patient care and keep children, young people and families at the heart of what we do by following our CARE values:
- Compassion leading by kindness and showing empathy, understanding and respect
- Accountability striving to do the right thing and owning responsibility
- Respect value differences, tackling inequality and fostering a culture of inclusion
Excellence delivering a high-quality standard of care
Person Specification
Qualifications and Training
Essential
Desirable
Experience
Essential
- Experience of general office duties
- Previous experience of dealing with the general public in a workplace setting
Desirable
- Previous experience of clerical work in an Emergency Department or a healthcare environment.
Knowledge and Skills
Essential
- Previous experience of using a computerised client database
- Excellent keyboard skills
Desirable
Personal Attributes
Essential
- Excellent interpersonal skills
- Ability to cope with conflicting demands and time pressures
- Persuasive and influencing skills
- Ability to use own initiative
- Ability to remain calm and professional
- Team Worker
- Flexible and adaptable
- Self Motivated
- Good levels of accuracy and attention to detail
Demonstrates Trust Values
Essential
- Excellence, Accountability, Compassion, Teamwork and Integrity - Together we Care
Person Specification
Qualifications and Training
Essential
Desirable
Experience
Essential
- Experience of general office duties
- Previous experience of dealing with the general public in a workplace setting
Desirable
- Previous experience of clerical work in an Emergency Department or a healthcare environment.
Knowledge and Skills
Essential
- Previous experience of using a computerised client database
- Excellent keyboard skills
Desirable
Personal Attributes
Essential
- Excellent interpersonal skills
- Ability to cope with conflicting demands and time pressures
- Persuasive and influencing skills
- Ability to use own initiative
- Ability to remain calm and professional
- Team Worker
- Flexible and adaptable
- Self Motivated
- Good levels of accuracy and attention to detail
Demonstrates Trust Values
Essential
- Excellence, Accountability, Compassion, Teamwork and Integrity - Together we Care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
