Job summary
To provide an efficient and effective clerical admin support service within the CHIS & SAIS Team. The post holder will ensure information is accurately recorded onto various patient administration systems and provide general admin support.
Main duties of the job
- To support the maintenance of various patient systems on recording and tracking of up-to-date information relating to patient pathways
- Maintenance of departmental databases and spreadsheets
- Use of patient administration systems to check and update patient information
- Answering telephone calls
About us
At Sheffield Children's, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are:
-
Outstanding Patient Care
-
Brilliant Place to work
-
Leaders in Children's Health
We work successfully with local, regional, and national partners to provide physical and mental healthcare across acute and community settings. Many of our clinicians are amongst the best in their field, recognised nationally and internationally for their expertise.
As well as having enormous pride in what we do, we are a friendly, welcoming, and motivated NHS Trust who are guided by our CARE values: Compassion, Accountability, Respect, and Excellence. Our nearly 4000 colleagues live these values, ensuring kind and compassionate care that makes patients and their families feel safe and at home.
As we approach our 150th anniversary in 2026, we remain committed to enhancing our reputation in children's health leadership, improving the experiences of both patient and colleagues, and focusing on our communities and population health.
Job description
Job responsibilities
Please see the job description and personal specification for full details.
Inclusive Recruitment & Selection
We are committed to being an inclusive employer and accurate data capture is an important part of that to ensure we are supportive and representative. Our aim is to ensure that all applicants can see themselves in the available categories on our application form, but we recognise that some of our data capture fields are not inclusive. We have flagged this with our system provider to ask for change.
We offer encouragement and active support to applicants with additional needs, including those from ethnic minorities, with disabilities and members of the LGBTQ+ community. If you wish to adjust any aspect of the recruitment process or wish to find out more about our recruitment & selection processes, please get in touch with our Recruitment Manager: Catherine.Gilbert7@nhs.net
We are continually reviewing our recruitment & selection process to support the long-term aim of Sheffield Childrens being a champion of Equality, Diversity, and Inclusion. If you have any ideas for improvement, please get in touch with Catherine Gilbert at Catherine.Gilbert7@nhs.net
Trust Values
The Trust is committed to providing great quality patient care and keep children, young people and families at the heart of what we do by following our CARE values:
Job description
Job responsibilities
Please see the job description and personal specification for full details.
Inclusive Recruitment & Selection
We are committed to being an inclusive employer and accurate data capture is an important part of that to ensure we are supportive and representative. Our aim is to ensure that all applicants can see themselves in the available categories on our application form, but we recognise that some of our data capture fields are not inclusive. We have flagged this with our system provider to ask for change.
We offer encouragement and active support to applicants with additional needs, including those from ethnic minorities, with disabilities and members of the LGBTQ+ community. If you wish to adjust any aspect of the recruitment process or wish to find out more about our recruitment & selection processes, please get in touch with our Recruitment Manager: Catherine.Gilbert7@nhs.net
We are continually reviewing our recruitment & selection process to support the long-term aim of Sheffield Childrens being a champion of Equality, Diversity, and Inclusion. If you have any ideas for improvement, please get in touch with Catherine Gilbert at Catherine.Gilbert7@nhs.net
Trust Values
The Trust is committed to providing great quality patient care and keep children, young people and families at the heart of what we do by following our CARE values:
Person Specification
Experience
Essential
- Working with confidential material
- Working in a customer-focussed environment
- Experience of working with different computer software e.g. email, internet etc
Desirable
- NHS admin experience
- Experience with NHS software systems
- Working in a multi-disciplinary team
Personal Attributes
Essential
- Pleasant, tactful and understanding manner
- Ability to communicate sensitively with children, young people and their families
- Adaptable to change
Desirable
- Interest in developing and learning new skills
Qualifications
Essential
- Educated to GCSE standard (maths/English level C)
Desirable
- Customer Care qualification
Experience
Essential
- Good keyboard or computer skills
- Ability to work under pressure
- Good time management skills with the ability to prioritise work according to deadlines.
- Able to work as part of a team and under own initiative
- Excellent verbal and written communication skills, using tact when required.
- High standard of accuracy
- Ability to establish and maintain effective working relationships
Desirable
- Experience with NHS software systems
Person Specification
Experience
Essential
- Working with confidential material
- Working in a customer-focussed environment
- Experience of working with different computer software e.g. email, internet etc
Desirable
- NHS admin experience
- Experience with NHS software systems
- Working in a multi-disciplinary team
Personal Attributes
Essential
- Pleasant, tactful and understanding manner
- Ability to communicate sensitively with children, young people and their families
- Adaptable to change
Desirable
- Interest in developing and learning new skills
Qualifications
Essential
- Educated to GCSE standard (maths/English level C)
Desirable
- Customer Care qualification
Experience
Essential
- Good keyboard or computer skills
- Ability to work under pressure
- Good time management skills with the ability to prioritise work according to deadlines.
- Able to work as part of a team and under own initiative
- Excellent verbal and written communication skills, using tact when required.
- High standard of accuracy
- Ability to establish and maintain effective working relationships
Desirable
- Experience with NHS software systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
