Job summary
An exciting opportunity has arisen for two enthusiastic individuals to join the Medicine Care group Management team at Sheffield Children's Hospital as a Waiting list co-ordinator.
There are two 18.75 hour roles available: one is working specifically with the haematology and oncology teams and the other working across the waiting list teams in medicine, eg sleepThe appointee would be managed by the Operational Support Managers in Medicine and will work closely with the Consultants, Operational Support Managers, other Operational Managers & Performance team. Having the ability to speak directly to families in a professional manner to arrange the patient's operation dates is essential.
The successful applicant will need to have an excellent knowledge of organisational and information management, good interpersonal skills and be willing to communicate with hospital staffat all levels.Theapplicant needs to bemotivated to work to tight deadlines and manage competing priorities.
Main duties of the job
Working Relationships:
Communicate with parents/guardians, GP's and other external organisations in relation to enquiries concerning admission dates where on occasion there may be barriers to understanding and/or communication difficulties.
Maintenance of waiting lists:
To be responsible for ensuring all relevant information is accurately recorded on to the Patient Administration and Theatre Systems where attention to detail is essential.
Allocating admission dates:
Analysis of system generated waiting list to identify patients and liaise closely with consultant medical staff to allocate "to-come-in" (TCI) date for patients on their list; ensuring that patients are selected first according to clinical priority and then by length of wait.
Arranging for patients to come in for surgery:
Contact parents to offer TCI dates and ensure relevant documentation isforwarded to parents/guardians
About us
Sheffield Children's is one of three independent, specialist paediatric hospitals in the country, providing dedicated healthcare for children and young people across community, mental health and acute specialist settings.
We have three overarching aims that set the direction for the Trust in our vision "to create a healthier future for children and young people."
- Outstanding patient care
- Brilliant place to work
- Leader in children's health
Our commitment to rewarding colleagues is demonstrated through our brilliant reward and benefits offer including; generous annual leave entitlement and pension scheme and access to salary sacrifice schemes such as cycle to work and lease cars.
We are committed to supporting colleagues from different heritages and lifestyles while at work. This is supported through the offer in place for flexible working and the three equality network groups we have in place. Colleagues are encouraged to join these groups and request flexible working.
Job description
Job responsibilities
Please see attached job description and person specification attached.
Inclusive Recruitment & Selection
We are committed to being an inclusive employer and accurate data capture is an important part of that to ensure we are supportive and representative. Our aim is to ensure that all applicants can see themselves in the available categories on our application form, but we recognise that some of our data capture fields are not inclusive. We have flagged this with our system provider to ask for change.
We offer encouragement and active support to applicants with additional needs, including those from ethnic minorities, with disabilities and members of the LGBTQ+ community. If you wish to adjust any aspect of the recruitment process or wish to find out more about our recruitment & selection processes, please get in touch with our Recruitment Manager: Catherine.Gilbert7@nhs.net
We are continually reviewing our recruitment & selection process to support the long-term aim of Sheffield Childrens being a champion of Equality, Diversity, and Inclusion. If you have any ideas for improvement, please get in touch with Catherine Gilbert at Catherine.Gilbert7@nhs.net
Trust Values
The Trust is committed to providing great quality patient care and keep children, young people and families at the heart of what we do by following our CARE values:
- Compassion leading by kindness and showing empathy, understanding and respect
- Accountability striving to do the right thing and owning responsibility
- Respect value differences, tackling inequality and fostering a culture of inclusion
- Excellence delivering a high-quality standard of care
Job description
Job responsibilities
Please see attached job description and person specification attached.
Inclusive Recruitment & Selection
We are committed to being an inclusive employer and accurate data capture is an important part of that to ensure we are supportive and representative. Our aim is to ensure that all applicants can see themselves in the available categories on our application form, but we recognise that some of our data capture fields are not inclusive. We have flagged this with our system provider to ask for change.
We offer encouragement and active support to applicants with additional needs, including those from ethnic minorities, with disabilities and members of the LGBTQ+ community. If you wish to adjust any aspect of the recruitment process or wish to find out more about our recruitment & selection processes, please get in touch with our Recruitment Manager: Catherine.Gilbert7@nhs.net
We are continually reviewing our recruitment & selection process to support the long-term aim of Sheffield Childrens being a champion of Equality, Diversity, and Inclusion. If you have any ideas for improvement, please get in touch with Catherine Gilbert at Catherine.Gilbert7@nhs.net
Trust Values
The Trust is committed to providing great quality patient care and keep children, young people and families at the heart of what we do by following our CARE values:
- Compassion leading by kindness and showing empathy, understanding and respect
- Accountability striving to do the right thing and owning responsibility
- Respect value differences, tackling inequality and fostering a culture of inclusion
- Excellence delivering a high-quality standard of care
Person Specification
Experience
Essential
- Clerical experience gained from working within a patient administration department within a hospital setting
- Experience of dealing with the general public
- Experience of working in a multi-disciplinary team environment
- Experience of using patient based computer systems
Desirable
- 12 months work experience of In-patient, Out-patient or Waiting list management
- Working within a multi disciplinary team environment
- Experience of using Patient Administrative System
- Experience of working with medical and nursing staff
Qualifications
Essential
- Educated to GCSE standard, with a GCSE/O Level or equivalent in English Language (Grade A-C)
Desirable
- ECDL or equivalent qualification
Knowledge and Skills
Essential
- Knowledge of In-patient, Waiting list or Out-patient working processes and practices
- Knowledge of medical records procedures
- Ability to work on own initiative
- Good communication skills
Desirable
- Knowledge of waiting list administration procedures
- Working knowledge of the Waiting List module of a hospital Patient Administration System
- Working knowledge of a Theatre Scheduling system
- Demonstrates problem solving skills
Special Skills
Essential
- Ability to work on own initiative
- Good communication skills
Desirable
- Demonstrates problem solving skills
Person Specification
Experience
Essential
- Clerical experience gained from working within a patient administration department within a hospital setting
- Experience of dealing with the general public
- Experience of working in a multi-disciplinary team environment
- Experience of using patient based computer systems
Desirable
- 12 months work experience of In-patient, Out-patient or Waiting list management
- Working within a multi disciplinary team environment
- Experience of using Patient Administrative System
- Experience of working with medical and nursing staff
Qualifications
Essential
- Educated to GCSE standard, with a GCSE/O Level or equivalent in English Language (Grade A-C)
Desirable
- ECDL or equivalent qualification
Knowledge and Skills
Essential
- Knowledge of In-patient, Waiting list or Out-patient working processes and practices
- Knowledge of medical records procedures
- Ability to work on own initiative
- Good communication skills
Desirable
- Knowledge of waiting list administration procedures
- Working knowledge of the Waiting List module of a hospital Patient Administration System
- Working knowledge of a Theatre Scheduling system
- Demonstrates problem solving skills
Special Skills
Essential
- Ability to work on own initiative
- Good communication skills
Desirable
- Demonstrates problem solving skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
