Job summary
We are delighted to offer
1 X 36-hour Night Enhanced Support Officer post (3 x 12 nights pro rata)
and
2 x 24 hour Night Enhanced Support Officers posts these this will consist of working 2 x 12-hour nights pro rata. 6.30pm - 7am, with 1x 30 minute break
These roles are a 12 month fixed term contract to support the Trust with its provision of Security within the Becton Site of Sheffield Children's Hospital to ensure a safe and secure environment for patients, visitors, and staff. This is to enable a quality impact assessment of the above provision on services provided at the Becton Centre for Children and Young People with a possibly of becoming permanent.
All work must be carried out in line with the Health and Safety, Security and all Trust Policies and Procedures. The Enhanced Support Officer must be flexible and be able to work as part of a team and they must be able to deal with patients, staff and visitors in a pleasant and co-operative manner. The security team will ensure the safety of patients and staff within the hospital/lodge areas by providing support to nursing teams.
Please see Job Description for full role and responsibilities.
Main duties of the job
To support the Trust with its provision of Security within the Becton Centre and to ensure a safe and secure environment for patients, visitors and staff.
All work must be carried out in line with the Health and Safety, Security and all Trust Policies and Procedures.
The Enhanced Support Officer must be flexible and be able to work as part of a team and they must be able to deal with patients, staff and visitors in a pleasant and co-operative manner.
About us
Sheffield Children's is one of three independent, specialist paediatric hospitals in the country, providing dedicated healthcare for children and young people across community, mental health and acute specialist settings.
We have three overarching aims that set the direction for the Trust in our vision "to create a healthier future for children and young people."
- Outstanding patient care
- Brilliant place to work
- Leader in children's health
Our commitment to rewarding colleagues is demonstrated through our brilliant reward and benefits offer including; generous annual leave entitlement and pension scheme and access to salary sacrifice schemes such as cycle to work and lease cars.
We are committed to supporting colleagues from different heritages and lifestyles while at work. This is supported through the offer we have in place for flexible working and the three equality network groups we have in place. Colleagues are encouraged to join these groups and request flexible working.
Job description
Job responsibilities
- To assist with any security emergency via rapid response Blic.
- Provide a first line response to support staff dealing with violent and aggressive persons/patients within the Becton Centre, or if required provide a first line response to any incidents that present within the Becton perimeters, grounds, main corridors, out of hour areas etc.
- To support clinical teams with planned restrictive intervention and unplanned emergency restrictive intervention.
- To provide prolonged support to clinical teams that are supporting young people with mental health or challenging behavioural needs. This will include 1;1 clinical colleague support on lodge areas to keep staff and patients safe.
- To support clinical teams with high-risk patient transfers within the Becton Centre
- To assist and action crime prevention measures. This will include but is not exhaustive to working with stakeholders such as the Police, to share information on violent or abusive incidents, theft, persons that pose a risk to staff or patients and to enforce any Community Protection Notices or such like.
- To have good communications skills and knowledge when questioning witnesses and to gather and record information appropriately for the Police and Security Manager following an incident
- To communicate effectively and have knowledge and experience in active listening and de-escalation skills. Candidates will be first responders to incidents whereby staff, patients or visitors may have been subjected to a traumatic experience or may be the aggressor. As a first line responder you will be expected to support, or attempt de-escalate the situation.
- To undertake duties as outlined in the fire alarm roles and responsibilities process. This includes, toinvestigate the cause of fire alarms and advise the Fire Co-Ordinator of the cause of the alarm (minimum 2 members of staff required). To be available should Fire Services attend, silence the alarm when confirmed false alarm or when the event is over (to be approved by attending Fire Service). To reset fire panel when the incident is over or when Fire Services give permission.
- To ensure that the correct documentation is completed after every incident and passed on to management in the form of incident logs, team handover documents and CCTV audit documents.
- To document any requests for repairs and maintenance and handover to the Portering Team at the end of the shift.
- To provide early indications of unwanted activity around the site by observing the CCTV system and liaising with staff and police on viewing as required.
- Maintaining a highly visible deterrent by presence and the patrolling of the Becton Site internally and externally.
- To carry out routine security checks on all internal and external doors, document and pass on to management.
- To provide support to the Portering Team when required due to increased demand, this will include, waste disposal, food delivery ad hoc disposal requests.
- To actively discourage people from smoking on site.
- Litter removal from the main entrance internal and external.
Providing out of hours access for parents and visitors
Inclusive Recruitment & Selection
We are committed to being an inclusive employer and accurate data capture is an important part of that to ensure we are supportive and representative. Our aim is to ensure that all applicants can see themselves in the available categories on our application form, but we recognise that some of our data capture fields are not inclusive. We have flagged this with our system provider to ask for change.
We offer encouragement and active support to applicants with additional needs, including those from ethnic minorities, with disabilities and members of the LGBTQ+ community. If you wish to adjust any aspect of the recruitment process or wish to find out more about our recruitment & selection processes, please get in touch with our Recruitment Manager: Catherine.Gilbert7@nhs.net
We are continually reviewing our recruitment & selection process to support the long-term aim of Sheffield Childrens being a champion of Equality, Diversity, and Inclusion. If you have any ideas for improvement, please get in touch with Catherine Gilbert at Catherine.Gilbert7@nhs.net
Trust Values
The Trust is committed to providing great quality patient care and keep children, young people and families at the heart of what we do by following our CARE values:
- Compassion leading by kindness and showing empathy, understanding and respect
- Accountability striving to do the right thing and owning responsibility
- Respect value differences, tackling inequality and fostering a culture of inclusion
- Excellence delivering a high-quality standard of care
Job description
Job responsibilities
- To assist with any security emergency via rapid response Blic.
- Provide a first line response to support staff dealing with violent and aggressive persons/patients within the Becton Centre, or if required provide a first line response to any incidents that present within the Becton perimeters, grounds, main corridors, out of hour areas etc.
- To support clinical teams with planned restrictive intervention and unplanned emergency restrictive intervention.
- To provide prolonged support to clinical teams that are supporting young people with mental health or challenging behavioural needs. This will include 1;1 clinical colleague support on lodge areas to keep staff and patients safe.
- To support clinical teams with high-risk patient transfers within the Becton Centre
- To assist and action crime prevention measures. This will include but is not exhaustive to working with stakeholders such as the Police, to share information on violent or abusive incidents, theft, persons that pose a risk to staff or patients and to enforce any Community Protection Notices or such like.
- To have good communications skills and knowledge when questioning witnesses and to gather and record information appropriately for the Police and Security Manager following an incident
- To communicate effectively and have knowledge and experience in active listening and de-escalation skills. Candidates will be first responders to incidents whereby staff, patients or visitors may have been subjected to a traumatic experience or may be the aggressor. As a first line responder you will be expected to support, or attempt de-escalate the situation.
- To undertake duties as outlined in the fire alarm roles and responsibilities process. This includes, toinvestigate the cause of fire alarms and advise the Fire Co-Ordinator of the cause of the alarm (minimum 2 members of staff required). To be available should Fire Services attend, silence the alarm when confirmed false alarm or when the event is over (to be approved by attending Fire Service). To reset fire panel when the incident is over or when Fire Services give permission.
- To ensure that the correct documentation is completed after every incident and passed on to management in the form of incident logs, team handover documents and CCTV audit documents.
- To document any requests for repairs and maintenance and handover to the Portering Team at the end of the shift.
- To provide early indications of unwanted activity around the site by observing the CCTV system and liaising with staff and police on viewing as required.
- Maintaining a highly visible deterrent by presence and the patrolling of the Becton Site internally and externally.
- To carry out routine security checks on all internal and external doors, document and pass on to management.
- To provide support to the Portering Team when required due to increased demand, this will include, waste disposal, food delivery ad hoc disposal requests.
- To actively discourage people from smoking on site.
- Litter removal from the main entrance internal and external.
Providing out of hours access for parents and visitors
Inclusive Recruitment & Selection
We are committed to being an inclusive employer and accurate data capture is an important part of that to ensure we are supportive and representative. Our aim is to ensure that all applicants can see themselves in the available categories on our application form, but we recognise that some of our data capture fields are not inclusive. We have flagged this with our system provider to ask for change.
We offer encouragement and active support to applicants with additional needs, including those from ethnic minorities, with disabilities and members of the LGBTQ+ community. If you wish to adjust any aspect of the recruitment process or wish to find out more about our recruitment & selection processes, please get in touch with our Recruitment Manager: Catherine.Gilbert7@nhs.net
We are continually reviewing our recruitment & selection process to support the long-term aim of Sheffield Childrens being a champion of Equality, Diversity, and Inclusion. If you have any ideas for improvement, please get in touch with Catherine Gilbert at Catherine.Gilbert7@nhs.net
Trust Values
The Trust is committed to providing great quality patient care and keep children, young people and families at the heart of what we do by following our CARE values:
- Compassion leading by kindness and showing empathy, understanding and respect
- Accountability striving to do the right thing and owning responsibility
- Respect value differences, tackling inequality and fostering a culture of inclusion
- Excellence delivering a high-quality standard of care
Person Specification
Qualifications
Essential
- GCSE's or equivalent including English and Maths (minimum D-F)
Desirable
- Recognised security qualification, SIA licence holder
Experience
Essential
- Experience of working within a customer service environment
Desirable
- Previous hospital security experience
Skills
Essential
- Ability to effectively communicate and interact with others (both verbally and written)
- Ability to work as part of a team
- Ability to follow instruction and direction
Desirable
- Knowledge of CCTV systems
- Knowledge, familiarity with Data Protection Act
Personal Attributes
Essential
- To be clean and tidy, pleasant, honest and courteous
- To have a flexible approach to work
- The ability to work on own initiative
- Team member approach with a helpful attitude
Person Specification
Qualifications
Essential
- GCSE's or equivalent including English and Maths (minimum D-F)
Desirable
- Recognised security qualification, SIA licence holder
Experience
Essential
- Experience of working within a customer service environment
Desirable
- Previous hospital security experience
Skills
Essential
- Ability to effectively communicate and interact with others (both verbally and written)
- Ability to work as part of a team
- Ability to follow instruction and direction
Desirable
- Knowledge of CCTV systems
- Knowledge, familiarity with Data Protection Act
Personal Attributes
Essential
- To be clean and tidy, pleasant, honest and courteous
- To have a flexible approach to work
- The ability to work on own initiative
- Team member approach with a helpful attitude
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
