Job summary
An exciting opportunity has arisen to join the Metabolic Bone team at Sheffield Children's NHS Foundation Trust as a Highly Specialised Service for Severe, Complex and Atypical Osteogenesis Imperfecta (Higher Level) Project Support Officer.
The post holder will be a compassionate, accountable individual who treats all colleagues, patients and service users with respect and seeks to deliver excellence in their role. They will share the Trust values and be committed to equality, diversity and inclusion.
The post holder will form part of the team delivering the national-level Highly Specialised Service (HSS) for Severe, and Complex and Atypical Osteogenesis Imperfecta (SCA OI) to patients throughout England and beyond (based at Sheffield Children's Hospital).
Main duties of the job
Based at Sheffield Children's Hospital, the post-holder will manage data and help monitor the progression of all referrals into the Sheffield service and provide 3 monthly data returns to NHS England (NHSE). The post-holder will support the Metabolic Bone Team in Sheffield and partners at a national level (Birmingham, Bristol, and London) with regard to database management. The post-holder will also provide administrative support for the clinicians, and multi-disciplinary team in Sheffield. Other main duties of the role include;
- Database management
- Administrative support
- Communication with patients & families
- Communication with other professionals
- Policy & service development
- Research, development & audit
About us
Sheffield Children's is one of three independent, specialist paediatric hospitals in the country, providing dedicated healthcare for children and young people across community, mental health and acute specialist settings.
We have three overarching aims that set the direction for the Trust in our vision "to create a healthier future for children and young people."
- Outstanding patient care
- Brilliant place to work
- Leader in children's health
Our commitment to rewarding colleagues is demonstrated through our brilliant reward and benefits offer including; generous annual leave entitlement and pension scheme and access to salary sacrifice schemes such as cycle to work and lease cars.
We are committed to supporting colleagues from different heritages and lifestyles while at work. This is supported through the offer we have in place for flexible working and the three equality network groups we have in place. Colleagues are encouraged to join these groups and request flexible working.
Job description
Job responsibilities
For more information on the main responsibilities for this post, please refer to the job description and person specification.
Duties
- Database Design & Management
- Design and adapt information systems to meet the specifications of the team and the SCA OI HSS.
- Design and maintain a register of all HSS patients referred to the Sheffield team and track their progress exhaustively through the service. Take responsibility for the operation and maintenance of this system (currently an Access database) at departmental and national service level.
- Ensure entry and secure storage of all data relevant to care of individuals within the SCA OI HSS.
- Provide analysis and appropriate updates for the quarterly NHSE returns by interrogating the database, interpreting the data, and creating reports.
- Back-up the OI database as required.
- Provide and receive complex and sensitive information to meet the IT and clinical needs of the HSS.
- Interpret data and create reports as appropriate.
- Attend meetings and liaise with the other members of the HSS (both in Sheffield and with the other three centres (Great Ormond Street Hospital, Birmingham Childrens Hospital, University Hospitals Bristol) to discuss and develop the IT needs of the service.
- Work with Medical Directorate staff to manage and implement aspects of database development.
- Collection of data from and liaison with Level 1 and Level 2 centres.
- Administrative support
- Design and modify proforma, for data collection pertaining to SCA OI HSS.
- Set up efficient systems to capture the necessary data from clinical referrals as they pass through the service.
- Obtain consent from patients and other relevant family members and then request hospital notes, X-rays and test results as directed by the clinical team.
- Provide administrative support for educational events set up and run by the Metabolic Bone Team.
- Deal with frequent telephone calls and electronic mail. Frequent concentration required when typing medical documents and sensitive/distressing letters to patients, along with the ability to cope with telephone interruptions.
- Undertake occasional light physical work in moving files and stock. Use of VDU equipment for most of the day.
- Work as part of an administrative team providing occasional administrative support to cover annual leave and sickness.
- Communication with patients and families.
- In discussion with the clinical team, contact family members during the referral process to discuss practicalities involved in attending the clinics.
- Take messages from patients and family members for the Metabolic Bone Team and provide non-clinical advice about the HSS.
Whilst undertaking the above duties, the post holder will be required to assimilate complex information.
- Ensure that the views of patients, or those speaking on their behalf, are well received, and that complaints, both formal and informal, are received courteously and responded to according to Trust guidelines.
- Communication with other professionals
- Liaise with colleagues in the London, Birmingham and Bristol centres to ensure that our services are run in parallel.
- Liaise with colleagues in the London, Birmingham and Bristol centres to co-ordinate national multi-disciplinary team meetings.
- Liaise with Level 2 and Level 1 centres
- Liaise with laboratory staff and clinicians in the Sheffield Molecular Genetic Service and Clinical Genetics Service about laboratory testing for the HSS.
- Represent the Sheffield service when attending meetings, conferences and study days relevant to OI.
- Provide presentations to the Metabolic Bone Team to update them on service.
- Policy and service development
- Propose improvements, innovations, and changes to working practices within own area of work particularly with regards to database management and data collection.
- Research and development and audit
- Participate in the audit activity of the Metabolic Bone Disease Service, and, under supervision, occasionally design and lead an audit project.
- Implement the recommendations of audit projects as part of the Trusts requirements for clinical governance and effectiveness.
- Personal Development
- Take personal responsibility for own continuing professional development together with appraiser.
- Update personal development plan regularly in line with KSF requirements.
Inclusive Recruitment & Selection
We offer encouragement and active support to applicants with additional needs, including those from ethnic minorities, with disabilities and members of the LGBTQ+ community. If you wish to adjust any aspect of the recruitment process or wish to find out more about our recruitment & selection processes, please get in touch with our Head of Resourcing: Catriona.Collins1@nhs.net
We are currently reviewing our recruitment & selection process and are looking to make our job adverts more inclusive. This will support the long-term aim of Sheffield Childrens being a champion of Equality, Diversity and Inclusion. If you have any ideas in how we can make our recruitment & selection process more inclusive, please get in touch with Catriona Collins at Catriona.Collins1@nhs.net
Trust Values
The Trust is committed to providing great quality patient care and keep children, young people and families at the heart of what we do by following our CARE values:
- Compassion leading by kindness and showing empathy, understanding and respect
- Accountability striving to do the right thing and owning responsibility
- Respect value differences, tackling inequality and fostering a culture of inclusion
- Excellence delivering a high-quality standard of care
Job description
Job responsibilities
For more information on the main responsibilities for this post, please refer to the job description and person specification.
Duties
- Database Design & Management
- Design and adapt information systems to meet the specifications of the team and the SCA OI HSS.
- Design and maintain a register of all HSS patients referred to the Sheffield team and track their progress exhaustively through the service. Take responsibility for the operation and maintenance of this system (currently an Access database) at departmental and national service level.
- Ensure entry and secure storage of all data relevant to care of individuals within the SCA OI HSS.
- Provide analysis and appropriate updates for the quarterly NHSE returns by interrogating the database, interpreting the data, and creating reports.
- Back-up the OI database as required.
- Provide and receive complex and sensitive information to meet the IT and clinical needs of the HSS.
- Interpret data and create reports as appropriate.
- Attend meetings and liaise with the other members of the HSS (both in Sheffield and with the other three centres (Great Ormond Street Hospital, Birmingham Childrens Hospital, University Hospitals Bristol) to discuss and develop the IT needs of the service.
- Work with Medical Directorate staff to manage and implement aspects of database development.
- Collection of data from and liaison with Level 1 and Level 2 centres.
- Administrative support
- Design and modify proforma, for data collection pertaining to SCA OI HSS.
- Set up efficient systems to capture the necessary data from clinical referrals as they pass through the service.
- Obtain consent from patients and other relevant family members and then request hospital notes, X-rays and test results as directed by the clinical team.
- Provide administrative support for educational events set up and run by the Metabolic Bone Team.
- Deal with frequent telephone calls and electronic mail. Frequent concentration required when typing medical documents and sensitive/distressing letters to patients, along with the ability to cope with telephone interruptions.
- Undertake occasional light physical work in moving files and stock. Use of VDU equipment for most of the day.
- Work as part of an administrative team providing occasional administrative support to cover annual leave and sickness.
- Communication with patients and families.
- In discussion with the clinical team, contact family members during the referral process to discuss practicalities involved in attending the clinics.
- Take messages from patients and family members for the Metabolic Bone Team and provide non-clinical advice about the HSS.
Whilst undertaking the above duties, the post holder will be required to assimilate complex information.
- Ensure that the views of patients, or those speaking on their behalf, are well received, and that complaints, both formal and informal, are received courteously and responded to according to Trust guidelines.
- Communication with other professionals
- Liaise with colleagues in the London, Birmingham and Bristol centres to ensure that our services are run in parallel.
- Liaise with colleagues in the London, Birmingham and Bristol centres to co-ordinate national multi-disciplinary team meetings.
- Liaise with Level 2 and Level 1 centres
- Liaise with laboratory staff and clinicians in the Sheffield Molecular Genetic Service and Clinical Genetics Service about laboratory testing for the HSS.
- Represent the Sheffield service when attending meetings, conferences and study days relevant to OI.
- Provide presentations to the Metabolic Bone Team to update them on service.
- Policy and service development
- Propose improvements, innovations, and changes to working practices within own area of work particularly with regards to database management and data collection.
- Research and development and audit
- Participate in the audit activity of the Metabolic Bone Disease Service, and, under supervision, occasionally design and lead an audit project.
- Implement the recommendations of audit projects as part of the Trusts requirements for clinical governance and effectiveness.
- Personal Development
- Take personal responsibility for own continuing professional development together with appraiser.
- Update personal development plan regularly in line with KSF requirements.
Inclusive Recruitment & Selection
We offer encouragement and active support to applicants with additional needs, including those from ethnic minorities, with disabilities and members of the LGBTQ+ community. If you wish to adjust any aspect of the recruitment process or wish to find out more about our recruitment & selection processes, please get in touch with our Head of Resourcing: Catriona.Collins1@nhs.net
We are currently reviewing our recruitment & selection process and are looking to make our job adverts more inclusive. This will support the long-term aim of Sheffield Childrens being a champion of Equality, Diversity and Inclusion. If you have any ideas in how we can make our recruitment & selection process more inclusive, please get in touch with Catriona Collins at Catriona.Collins1@nhs.net
Trust Values
The Trust is committed to providing great quality patient care and keep children, young people and families at the heart of what we do by following our CARE values:
- Compassion leading by kindness and showing empathy, understanding and respect
- Accountability striving to do the right thing and owning responsibility
- Respect value differences, tackling inequality and fostering a culture of inclusion
- Excellence delivering a high-quality standard of care
Person Specification
Qualifications
Essential
- oKnowledge of a range of IT areas, formal training or experience to diploma level or equivalent
- oOCR Stage III word processing or equivalent qualification or experience
Desirable
- oHigher IT qualifications
Experience
Essential
- oExtensive use of Access databases & Excel spreadsheets
Desirable
- oPrevious NHS experience
- oPrevious experience working with databases in a work setting
Skills
Essential
- oWord Processing Skills
- oAbility to use Microsoft packages, in particular Access & Excel
- oAbility to design Access databases
- oAudio typing skills
- oAbility to work on own initiative, make decisions & manage own workload
- oAbility to construct written documents
- oGood communication skills & telephone manner
- oOrganisational and prioritisation skills
- oPresentation skills
Desirable
- oKnowledge of medical terminology
- oKnowledge of audit process
- oAbility to present complex data in a clear manner
Person Specification
Qualifications
Essential
- oKnowledge of a range of IT areas, formal training or experience to diploma level or equivalent
- oOCR Stage III word processing or equivalent qualification or experience
Desirable
- oHigher IT qualifications
Experience
Essential
- oExtensive use of Access databases & Excel spreadsheets
Desirable
- oPrevious NHS experience
- oPrevious experience working with databases in a work setting
Skills
Essential
- oWord Processing Skills
- oAbility to use Microsoft packages, in particular Access & Excel
- oAbility to design Access databases
- oAudio typing skills
- oAbility to work on own initiative, make decisions & manage own workload
- oAbility to construct written documents
- oGood communication skills & telephone manner
- oOrganisational and prioritisation skills
- oPresentation skills
Desirable
- oKnowledge of medical terminology
- oKnowledge of audit process
- oAbility to present complex data in a clear manner
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
