Operational Support Manager

Job description

Job responsibilities

Please refer to the job description and personal specification for full details.

Inclusive Recruitment & Selection

We are committed to being an inclusive employer and accurate data capture is an important part of that to ensure we are supportive and representative. Our aim is to ensure that all applicants can see themselves in the available categories on our application form, but we recognise that some of our data capture fields are not inclusive. We have flagged this with our system provider to ask for change.

We offer encouragement and active support to applicants with additional needs, including those from ethnic minorities, with disabilities and members of the LGBTQ+ community. If you wish to adjust any aspect of the recruitment process or wish to find out more about our recruitment & selection processes, please get in touch with our Recruitment Manager: Catherine.Gilbert7@nhs.net

We are continually reviewing our recruitment & selection process to support the long-term aim of Sheffield Childrens being a champion of Equality, Diversity, and Inclusion. If you have any ideas for improvement, please get in touch with Catherine Gilbert at Catherine.Gilbert7@nhs.net

Trust Values

The Trust is committed to providing great quality patient care and keep children, young people and families at the heart of what we do by following our CARE values:

• Compassion leading by kindness and showing empathy, understanding and respect
• Accountability striving to do the right thing and owning responsibility
• Respect value differences, tackling inequality and fostering a culture of inclusion
• Excellence delivering a high-quality standard of care

Person Specification

Qualifications and Training

Essential

• Degree or proved graduate level ability or demonstrable equivalent level of experience

Desirable

• Evidence of on-going professional development
• Qualification for Microsoft Office packages (ECDL or equivalent)

Experience

Essential

• NHS operational experience
• Working knowledge of hospital systems (e.g. PAS)
• Experience of working and negotiating with colleagues at all levels
• Experience of working within an NHS environment and planning healthcare services
• Ability to use information/data to effectively support the improvement of performance and service delivery
• Line management experience

Desirable

• Operational management experience
• Experience of managing, analysing and presenting information/data

Knowledge and skills

Essential

• Evidence of excellent organisational skills, prioritisation and communication skills
• Experience of being able to work as part of a team, whilst being able to work independently
• Comprehensive knowledge of Microsoft Office and ability to use Excel spreadsheets and pivot tables
• Proven track record of delivering and achieving targets
• Experience of improving processes and systems

Desirable

• Awareness of SCFT Trust policies and procedures
• Awareness of current NHS climate and developments
• Line management training
• Leadership training
• An understanding of clinical governance

Personal attributes

Essential

• Excellent interpersonal skills with the ability to communicate effectively - both oral and written
• Ability to manage conflict
• Proven assertiveness / negotiation skills
• Experience of dealing with senior clinical and managerial staff
• Ability to ask for help and guidance
• Ability to work under pressure and prioritise work of self and others whilst working to tight and conflicting deadlines
• Demonstrable attention to detail
• Ability to demonstrate flexible approach to meet the needs of the service
• Ability to problem solve and use initiative

Desirable

• Demonstrable leadership qualities eg: change management

Demonstrates Trust Values

Essential

• We Care: Compassion, Accountability, Respect and Excellence.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Sheffield Children’s NHS Foundation Trust

Address

Becton Centre for Children and Young People

Sevenaires Road

Sheffield

S20 1NZ

Employer's website

https://www.sheffieldchildrens.nhs.uk/ (Opens in a new tab)