Job summary
An exciting opportunity has arisen to join the Outpatient administration teamat Sheffield Children's NHS Foundation Trust as a Booking Co-ordinators.
This is a part time role, working 22.5 hours per week across 3 days.
The successful candidates will need to demonstrate excellent communication & team-working skills. You will have the ability to work to a high standard of accuracy using varying computer software and information systems in a fast-paced environment.
The post holders will be compassionate, accountable individuals who treat all colleagues, patients and service users with respect and seeks to deliver excellence in their role. They will share the Trust values and be committed to equality, diversity and inclusion.
Main duties of the job
To provide efficient and effective clerical services to the bookings team. The post holder will be expected to prioritise their own workload to ensure that registration of all referrals and booking of appointments are in line with the Trust's waiting time standards and the Trust's Patient Access Policy seeking reference from the Supervisor as required.
The post holder will work to defined working procedures to maximise effective use of clinic capacity and help ensure that the Trust meets local and national waiting time targets.
A significant responsibility of the role is to accurately record information on to systems and maintain patient appointment information submitted to the Trust.
About us
Sheffield Children's is one of three independent, specialist paediatric hospitals in the country, providing dedicated healthcare for children and young people across community, mental health and acute specialist settings.
We have three overarching aims that set the direction for the Trust in our vision "to create a healthier future for children and young people."o Outstanding patient careo Brilliant place to worko Leader in children's healthOur commitment to rewarding colleagues is demonstrated through our brilliant reward and benefits offer including; generous annual leave entitlement and pension scheme and access to salary sacrifice schemes such as cycle to work and lease cars.
We're committed to supporting colleagues from different heritages and lifestyles while at work. This is supported through the offer we have in place for flexible working and the three equality network groups we have. Colleagues are encouraged to join these groups and request flexible working.
Job description
Job responsibilities
For more information on the main responsibilities for this post, please refer to the job description and person specification.
For an informal chat about this role, please contact Daniel West -01142717092
Inclusive Recruitment & Selection
We are committed to being an inclusive employer and accurate data capture is an important part of that to ensure we are supportive and representative. Our aim is to ensure that all applicants can see themselves in the available categories on our application form, but we recognise that some of our data capture fields are not inclusive. We have flagged this with our system provider to ask for change.
We offer encouragement and active support to applicants with additional needs, including those from ethnic minorities, with disabilities and members of the LGBTQ+ community. If you wish to adjust any aspect of the recruitment process or wish to find out more about our recruitment & selection processes, please get in touch with our Recruitment Manager: Catherine.Gilbert7@nhs.net
We are continually reviewing our recruitment & selection process to support the long-term aim of Sheffield Childrens being a champion of Equality, Diversity, and Inclusion. If you have any ideas for improvement, please get in touch with Catherine Gilbert at Catherine.Gilbert7@nhs.net
Trust Values
The Trust is committed to providing great quality patient care and keep children, young people and families at the heart of what we do by following our CARE values:
- Compassion leading by kindness and showing empathy, understanding and respect
- Accountability striving to do the right thing and owning responsibility
- Respect value differences, tackling inequality and fostering a culture of inclusion
- Excellence delivering a high-quality standard of care
Job description
Job responsibilities
For more information on the main responsibilities for this post, please refer to the job description and person specification.
For an informal chat about this role, please contact Daniel West -01142717092
Inclusive Recruitment & Selection
We are committed to being an inclusive employer and accurate data capture is an important part of that to ensure we are supportive and representative. Our aim is to ensure that all applicants can see themselves in the available categories on our application form, but we recognise that some of our data capture fields are not inclusive. We have flagged this with our system provider to ask for change.
We offer encouragement and active support to applicants with additional needs, including those from ethnic minorities, with disabilities and members of the LGBTQ+ community. If you wish to adjust any aspect of the recruitment process or wish to find out more about our recruitment & selection processes, please get in touch with our Recruitment Manager: Catherine.Gilbert7@nhs.net
We are continually reviewing our recruitment & selection process to support the long-term aim of Sheffield Childrens being a champion of Equality, Diversity, and Inclusion. If you have any ideas for improvement, please get in touch with Catherine Gilbert at Catherine.Gilbert7@nhs.net
Trust Values
The Trust is committed to providing great quality patient care and keep children, young people and families at the heart of what we do by following our CARE values:
- Compassion leading by kindness and showing empathy, understanding and respect
- Accountability striving to do the right thing and owning responsibility
- Respect value differences, tackling inequality and fostering a culture of inclusion
- Excellence delivering a high-quality standard of care
Person Specification
Qualifications
Essential
- Educated to GCSE standard, including English or equivalent
- NVQ Level 3 or equivalent acquired through experience
Desirable
Experience
Essential
- Experience of good customer or patient care
- Previous experience of working in a busy multi-disciplinary team environment
- Experience with working with different computer software and information systems
Desirable
- Experience of using Patient Administrative System
- Experience of working with medical, nursing and medical secretarial staff
Knowledge
Essential
- Good verbal and writing communication skills with team / clients / relatives using tact when required
- Ability to deal with conflict
- Good time management skills with the ability to work to prioritise work according to deadlines
- Ability to engage with and motivate others
- High standard of accuracy
- Able to work as part of a team and under own initiative
- Strong analytical skills
- Ability to establish and maintain effective working relationships
Desirable
- Knowledge of In-patient, Waiting list or Out-patient working processes and practices
- Knowledge of medical records procedures
Person Specification
Qualifications
Essential
- Educated to GCSE standard, including English or equivalent
- NVQ Level 3 or equivalent acquired through experience
Desirable
Experience
Essential
- Experience of good customer or patient care
- Previous experience of working in a busy multi-disciplinary team environment
- Experience with working with different computer software and information systems
Desirable
- Experience of using Patient Administrative System
- Experience of working with medical, nursing and medical secretarial staff
Knowledge
Essential
- Good verbal and writing communication skills with team / clients / relatives using tact when required
- Ability to deal with conflict
- Good time management skills with the ability to work to prioritise work according to deadlines
- Ability to engage with and motivate others
- High standard of accuracy
- Able to work as part of a team and under own initiative
- Strong analytical skills
- Ability to establish and maintain effective working relationships
Desirable
- Knowledge of In-patient, Waiting list or Out-patient working processes and practices
- Knowledge of medical records procedures
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
