Administration Clerk (|Band 2)

Airedale NHS Foundation Trust

The closing date is 08 May 2025

Job summary

To facilitate the delivery of high quality care by ensuring efficient running of the appointments system in the Pre-operative Assessment Unit and to assist in ensuring that electronic waiting lists using the computer systems are updated accordingly in conjunction with all Clinicians and Managers.

This position is not currently eligible for a certificate of sponsorship in line with Home Office guidance as it does not appear on the skilled worker visa occupation list.

If you currently hold a different type of visa allowing you to work in the UK we would welcome an application from you. If your visa expires or there is a change in status during your employment, the Trust will be required to review your employment which may result in the termination of your employment to comply with the relevant immigration legislation

Main duties of the job

To provide administrative support relating to the appointment and reception services for the Pre-operative Assessment Unit and ensuring all clinics are prepared to the highest standard

Liaising with nursing staff, consultants, secretarial and other disciplines.
Adhering to Trust and departmental standards.
Inputting computer transactions to ensure correct appointment bookings.
Inputting accurate information about clinic attendances.
Greeting patients.
Booking patients into clinic and inputting appropriate computer information.
Arranging return clinic appointments if necessary.
Update the relevant consultant's waiting list.
Assisting patients with general enquires.

About us

We are delighted to offer a wide range of benefits to employees including:

Cycle to Work
Travel Scheme
Childcare Vouchers with Salary Sacrifice
Onsite Nursery
Buying and Selling Annual Leave
Car Leasing
Employee Assistance Programme
Employee Health and Wellbeing
Extensive Reward Scheme
Counselling Service
Financial packages including Vivup and Wagestream
Staff Networks, Enable, Rainbow, Gender, Race Equality Ecoaware & Admin Network.

Our values:

We understand that it's down to the hard work, effort and dedication of our staff that makes a difference for our patients. Our people really do make our Airedale experience - we take pride in fostering a friendly, effective and caring work environment. Our values are part of our DNA, which are:

Committed to Quality of Care
Compassion
Working together for patients
Improving Lives
Everyone Counts
Respect and Dignity

Got questions before you apply, please contact the recruiting manager to find out more.

Date posted

24 April 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

423-7120884

Job locations

Airedale General Hospital

Skipton Road

Steeton

BD20 6TD

Job description

Job responsibilities

Help patients, relatives and colleagues by dealing with telephone and face to face enquiries in a constructive and sympathetic manner, tact may be required for situations where it is necessary to communicate unwelcome information.

To ensure all necessary medical records where appropriate are obtained both internally and from other providers and prepared for clinic appointments in accordance with clinic requirements in a timely manner.

Protect patient privacy by ensuring that all data and information relating to them does not pass to unauthorised individuals or organisations by ensuring it is held in the strictest confidence.

Responsible for booking and monitoring patient transport as required in line with NHS and Trust policy.

Provide accurate clinic information regarding bookings and waiting times from the PAS system as required. Including where required the provision of additional adhoc data and reports for managers, supervisors and consultants.

Provide cross cover within as required for planned and unplanned leave as necessary, within the areas of Ward 20/Theatres/Procedure Suite/Dales Suite.

Ensure the effective and efficient running of the department by managing own workload, working on own initiative and planning and prioritising as necessary, act independently, deciding when necessary to refer to the appropriate Supervisors / Managers.

Attend individual staff development reviews in which training and development needs will be identified and planned, also to ensure that you attend mandatory training as directed by the Speciality Admin Manager.

Undertake any other duties as directed by the Speciality Admin Manager or Supervisor/Senior Administrator for the successful performance of the role.

Job description

Job responsibilities

Protect patient privacy by ensuring that all data and information relating to them does not pass to unauthorised individuals or organisations by ensuring it is held in the strictest confidence.

Responsible for booking and monitoring patient transport as required in line with NHS and Trust policy.

Provide cross cover within as required for planned and unplanned leave as necessary, within the areas of Ward 20/Theatres/Procedure Suite/Dales Suite.

Undertake any other duties as directed by the Speciality Admin Manager or Supervisor/Senior Administrator for the successful performance of the role.

Person Specification

Qualifications

Essential

GCSE (or equivalent) in Maths / English
OCR 2 word / text processing certificates or equivalent experience

Desirable

NVQ level 2 in Customer Care/ Business
Administration/ Office or equivalent

Experience

Essential

Experience of working in a busy office environment
Dealing with the general Interview / Application form public

Desirable

NHS / Health care background
Use of health systems (SystmOne)

Knowledge

Essential

Understanding of office environment / practices
environment / practices Knowledge of working with NHS organisations and working practices Interview / Application form Basic understanding of Caldicott & Data Protection principles and Confidentiality

Desirable

Knowledge of working with NHS organisations and working practices

Skills

Essential

Good written, verbal & interpersonal communication skills
Competent in Microsoft Office software or equivalent administration programs

Desirable

Medical records handling

Person Specification

Qualifications

Essential

GCSE (or equivalent) in Maths / English
OCR 2 word / text processing certificates or equivalent experience

Desirable

NVQ level 2 in Customer Care/ Business
Administration/ Office or equivalent

Experience

Essential

Experience of working in a busy office environment
Dealing with the general Interview / Application form public

Desirable

NHS / Health care background
Use of health systems (SystmOne)

Knowledge

Essential

Understanding of office environment / practices
environment / practices Knowledge of working with NHS organisations and working practices Interview / Application form Basic understanding of Caldicott & Data Protection principles and Confidentiality

Desirable

Knowledge of working with NHS organisations and working practices

Skills

Essential

Good written, verbal & interpersonal communication skills
Competent in Microsoft Office software or equivalent administration programs

Desirable

Medical records handling

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.