Emergency Department Receptionist (Band 3)

Airedale NHS Foundation Trust

The closing date is 06 April 2025

Job summary

To provide a high quality 24 hour efficient and organised reception/administration service within the Emergency Department, ensuring all procedures are adhered to whilst working to the Trust Right Care values.

Previous applicants need not re-apply

Main duties of the job

Reception and documentation of patients attending the Emergency department using the hospital computer system (SystmOne).

Using own judgement to alert nursing/medical staff regarding patients conditions that may require urgent intervention.

Checking clinical coding on SystmOne prior to discharging patient records, ensuring any follow up referrals are deal with in accordance with the appropriate pathway.

Communicate effectively and sensitively to distressed patients and relatives.

Able to recognise and diffuse difficult situations as they arise, particularly at busy times, whilst retaining composure and willingness to assist.

Provide support to the whole of the Urgent Care team and other members of the multi-disciplinary team both internal and external to the Trust

General admin duties e.g. filing, dealing with telephone enquiries, scanning etc

About us

You will be working alongside a team of enthusiastic admin staff, including receptionists, support clerks, secretaries and liaise with the Acute Assessment Unit admin team.

You will be required to be flexible and adaptable as you can be asked to swap shifts on occasions to meet the demands of the service.

We are looking for staff with commitment to quality and care and working together for patients

Date posted

28 March 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

Depending on experience pro rata per annum

Contract

Permanent

Working pattern

Part-time

Reference number

423-7086407

Job locations

Airedale Hospital

Skipton Road. Steeton

Keighley

BD20 6TD

Job description

Job responsibilities

For further details please see the attached job description and person specification attached to this advert

Job description

Job responsibilities

For further details please see the attached job description and person specification attached to this advert

Person Specification

Qualifications

Essential

ECDL/CLAIT or equivalent or SystmOne experience

Desirable

IT skills e.g. Microsoft word, Outlook, Internet Explorer, Aireshare

Experience

Essential

Significant and recent reception/office experience in a health care setting
Experience and understanding of confidentiality policies and procedures
Experience of working shifts with a flexible approach to work
Previous work in a pressurised environment
Experience in dealing with distressed patients and relatives
Experience in working in a multi-disciplinary team
General office experience e.g. filing, telephone enquiries, scanning systems etc
Understanding the importance of data quality

Desirable

Previous Emergency Department experience
Understanding appointment systems
Experience in working a 24/7 shift system, including nights

Person Specification

Qualifications

Essential

ECDL/CLAIT or equivalent or SystmOne experience

Desirable

IT skills e.g. Microsoft word, Outlook, Internet Explorer, Aireshare

Experience

Essential

Significant and recent reception/office experience in a health care setting
Experience and understanding of confidentiality policies and procedures
Experience of working shifts with a flexible approach to work
Previous work in a pressurised environment
Experience in dealing with distressed patients and relatives
Experience in working in a multi-disciplinary team
General office experience e.g. filing, telephone enquiries, scanning systems etc
Understanding the importance of data quality

Desirable

Previous Emergency Department experience
Understanding appointment systems
Experience in working a 24/7 shift system, including nights

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.