Airedale NHS Foundation Trust

Matron for Patient and Family Experience and Engagement (Band 8a)

This job is now closed

Job summary

An exciting opportunity has arisen to join the Patient Experience team as Matron for Patient Experience and Engagement

This is a key critical role, within the Trust and we are looking forward to working with somebody who is innovative, a great communicator and strives for positive patient experiences.

The main function will be to provide leadership and direction to the Patient Experience Team to ensure they are delivering on the needs of the organisation for patient experience and engagement.

The post holder must be able to demonstrate excellent communication skills, leadership, a positive outlook, analytical skills, enthusiasm and the ability to learn and develop new skills.

The Matron will lead and develop the patient experience and voluntary services team to ensure that positive patient experience is embedded across the organisation.

This is a full-time post working 37.5 hours per week.

Main duties of the job

Provide outstanding nursing leadership across the Trust, working with the senior nursing and AHP leaders to ensure delivery of high-quality care and a positive patient experience.

Lead and manage the patient experience team, work with divisional teams to learning from feedback both formal and informal, encompassing the patient and family voice to embed a just and learning culture, promoting professional curiosity, and creating a positive learning environment.

To work collaboratively with the Directorate Management Teams to provide expert advice and guidance on all patient experience matters.

To lead and develop a safe, skilled, and competent workforce working in collaboration with the divisional operational and nursing teams, ensuring the implementation of an effective plan for continuing professional development.

Support clinical teams on the operational delivery of the key priorities set out in the trust quality and safety strategy and the patient experience strategy, ensuring the delivery of compassionate and personalised care that is evidenced based and meets the needs of the local population.

Liaise with Legal Services to advise of any complaints that may result in the complainant making a financial claim.

Consult with and supply information to the Parliamentary and Health Service Ombudsman (PHSO) when require

About us

The Trust is committed to supporting staff in balancing their work and home lives and encourages staff to discuss their individual needs with their department in order to arrive at mutually satisfactory working arrangements.We appreciate all people may have diverse and individual needs and we pride ourselves on supporting all people to thrive and flourish at work. We have frameworks in place that support reasonable adjustments and flexible working for colleagues throughout their working lives which starts at recruitment.

Date posted

10 March 2025

Pay scheme

Agenda for change

Band

Band 8a

Salary

£53,755 to £60,504 a year pro rata per annum

Contract

Permanent

Working pattern

Full-time

Reference number

423-6994622

Job locations

Airedale NHS Trust

Skipton Road

Keighley

BD20 6TD

Job description

Job responsibilities

For further details on this vacancy please find the attached Job Description and Person Specification.

Job description

Job responsibilities

For further details on this vacancy please find the attached Job Description and Person Specification.

Person Specification

Experience and qualiification

Essential

Health professional with current professional registration
oPostgraduate qualification/certificate in Leadership or equivalent experience
oFirst level degree or equivalent in relevant subject
o- Experience of working in partnership across the organisation
Able to deal with complexity and ambiguity, always acting with integrity

Desirable

oHold, or be working towards, a Master's degree in a nursing / leadership or related subject
oSkilled trainer, mentor, supervisor, or coach

Leadership

Essential

o-Leadership and influencing skills with the ability to enthuse motivate and involve individuals and teams.

Desirable

oService redesign and evaluation

Person Specification

Experience and qualiification

Essential

Health professional with current professional registration
oPostgraduate qualification/certificate in Leadership or equivalent experience
oFirst level degree or equivalent in relevant subject
o- Experience of working in partnership across the organisation
Able to deal with complexity and ambiguity, always acting with integrity

Desirable

oHold, or be working towards, a Master's degree in a nursing / leadership or related subject
oSkilled trainer, mentor, supervisor, or coach

Leadership

Essential

o-Leadership and influencing skills with the ability to enthuse motivate and involve individuals and teams.

Desirable

oService redesign and evaluation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

Certificate of Sponsorship

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Airedale NHS Foundation Trust

Address

Airedale NHS Trust

Skipton Road

Keighley

BD20 6TD

Employer's website

https://www.airedale-trust.nhs.uk (Opens in a new tab)

Employer details

Employer name

Airedale NHS Foundation Trust

Address

Airedale NHS Trust

Skipton Road

Keighley

BD20 6TD

Employer's website

https://www.airedale-trust.nhs.uk (Opens in a new tab)