Neurophysiology Secretary (band 3)
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Job summary
A exciting opportunity has arisen for a secretary to support the Neurophysiology Department at Airedale General Hospital. This is a part time role covering 3 days to include Mondays.
The successful applicant will provide the first encounter and experience for our patients and visitors when they enter the Neurophysiology Department, whether that be by phone or face to face. This makes their role important for ensuring a positive experience for our patients from when the department receives their referral to when the patient has had their test.
The successful post holder will be responsible for:
Supporting the clinical team with managing all aspects of appointments, clinics and data collection.
Managing the waiting lists and escalating to the Patient Service Manager and/or Clinical Service Manager any increases in waiting times which are likely to breach the national constitutional standard for diagnostic tests.
Dealing with queries from doctors, other members of staff and the public.
Answering telephone enquiries and directing calls, where relevant, to the relevant member of the team or department in the Trust.
Providing information for enquirers within scope of roles and responsibilities.
Supporting the development of the Administrative service within the Neurophysiology Department.
Main duties of the job
To manage Neurophysiology investigation appointments, taking into account any pre-arranged instructions, availability of Clinical Physiologists and equipment whilst following departmental standard operating procedures (SOPs) and local processes.
To ensure continuity and maintenance of the appointments system to ensure all clinics are booked appropriately and cancellations filled in a timely manner to maintain at least 4 weeks of booked clinics.
To consider the needs of the patient compassionately in line with Trust guidelines and criteria for services such as, transport and interpreters.
To deal with appointment queries and concerns raised by patients, within the remit of the role, in a pleasant, positive and compassionate manner in line with Trust values and behaviours.
To update and manage waiting lists, making sure to escalate to the Patient Service Manager and/or Clinical Service Manager regarding any increases to waiting times above 6 weeks in line with the constitutional standard for diagnostic tests.
Take requests for EEGs and Nerve Conduction Studies from referrers across the hospital site and surrounding areas and relay to the appropriate staff member in a timely manner.
Any other duties necessary for the successful performance of the role, commensurate with the grade.
About us
We are delighted to offer a wide range of benefits to employees including:
- Cycle to Work
- Travel Scheme
- Childcare Vouchers with Salary Sacrifice
- Onsite Nursery
- Buying and Selling Annual Leave
- Car Leasing
- Employee Assistance Programme
- Employee Health and Wellbeing
- Extensive Reward Scheme
- Counselling Service
- Financial packages including Vivup and Wagestream
- Staff Networks, Enable, Rainbow, Gender, Race Equality Ecoaware & Admin Network.
Our values:
We understand that it's down to the hard work, effort and dedication of our staff that makes a difference for our patients. Our people really do make our Airedale experience - we take pride in fostering a friendly, effective and caring work environment. Our values are part of our DNA, which are:
- Committed to Quality of Care
- Compassion
- Working together for patients
- Improving Lives
- Everyone Counts
- Respect and Dignity
Got questions before you apply, please contact the recruiting manager to find out more.
Details
Date posted
05 December 2024
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,071 to £25,674 a year per annum
Contract
Permanent
Working pattern
Part-time
Reference number
423-6844885
Job locations
Airedale General Hospital
Skipton Road
Steeton
BD20 6TD
Employer details
Employer name
Airedale NHS Foundation Trust
Address
Airedale General Hospital
Skipton Road
Steeton
BD20 6TD
Employer's website
https://www.airedale-trust.nhs.uk (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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