Apprentice Appointment Administrator (Band 2)

Airedale NHS Foundation Trust

The closing date is 29 September 2024

Job summary

To assist the Outpatient Appointment Administrators with the running of the Booking Offices, to liaise with appropriate staff to ensure that all appointment bookings are managed appropriately and utilized in accordance with the Trusts Management Guidelines and Policies.

To ensure patient case notes are available for the patient's appointment, as per Trust guidelines.

Main duties of the job

To provide administrative support relating to the appointment bookings for the Outpatient Appointment Offices.

Adhering to Trust and departmental standards.
Inputting computer transactions to ensure correct details are recorded.
Update the patient system1 record.
Assisting patients with general enquires
Being aware of the National Cancer Targets (2 week Wait)
Being aware of the National Waiting Time Targets

To ensure all necessary medical records where appropriate are obtained both internally and from other providers and prepared for the Outpatient Clinics in accordance with the booking requirements in a timely manner.

Ensure the electronic patient case notes tracking system is always updated.

About us

We are delighted to offer a wide range of benefits to employees including:

Cycle to Work
Travel Scheme
Childcare Vouchers with Salary Sacrifice
Onsite Nursery
Buying and Selling Annual Leave
Car Leasing
Employee Assistance Programme
Employee Health and Wellbeing
Extensive Reward Scheme
Counselling Service
Financial packages including Vivup and Wagestream
Staff Networks, Enable, Rainbow, Gender, Race Equality Ecoaware & Admin Network.

Our values:

We understand that it's down to the hard work, effort and dedication of our staff that makes a difference for our patients. Our people really do make our Airedale experience - we take pride in fostering a friendly, effective and caring work environment. Our values are part of our DNA, which are:

Committed to Quality of Care
Compassion
Working together for patients
Improving Lives
Everyone Counts
Respect and Dignity

Got questions before you apply, please contact the recruiting manager to find out more.

Date posted

13 September 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year per annum

Contract

Apprenticeship

Duration

2 years

Working pattern

Full-time

Reference number

423-6535942

Job locations

Airedale General Hospital

Skipton Road

Steeton Keighley

BD20 6TD

Job description

Job responsibilities

Help patients, relatives, and colleagues by dealing with telephone and face to face enquiries in a constructive and sympathetic manner, tact may be required for situations where it is necessary to communicate unwelcome information.

To ensure all letters to patients/GPs are dispatched correctly and promptly.

To ensure patient correspondence includes all appropriate information leaflets if required.

Distribute case notes, clinic lists to appropriate areas, ensuring the notes correspond against the clinic list.

Ensure appointment booking lists are marked clearly to the relevant areas.

Data input as required into the Patients System1 record.

Provide cross cover within the Outpatient Booking Offices as required for planned and unplanned leave as necessary

Undertake any other duties as directed by the Outpatient Appointment Manager or Supervisor for the successful performance of the role.

Job description

Job responsibilities

To ensure all letters to patients/GPs are dispatched correctly and promptly.

To ensure patient correspondence includes all appropriate information leaflets if required.

Distribute case notes, clinic lists to appropriate areas, ensuring the notes correspond against the clinic list.

Ensure appointment booking lists are marked clearly to the relevant areas.

Data input as required into the Patients System1 record.

Provide cross cover within the Outpatient Booking Offices as required for planned and unplanned leave as necessary

Undertake any other duties as directed by the Outpatient Appointment Manager or Supervisor for the successful performance of the role.

Person Specification

Qualifications

Essential

Good general standard of education including English and Maths grade A-C or equivalent

Knowledge

Essential

Awareness of national waiting list targets/timelines and Trust policies on the management of waiting lists
Awareness of NHS Organisations and working practices

Desirable

Knowledge of data protection
Knowledge of Caldicott guidelines
Understanding of equality and diversity

Skills

Essential

IT and keyboard skills in an office setting. Knowledge of Microsoft office software packages.
Good communication and interpersonal skills and good telephone manner

Person Specification

Qualifications

Essential

Good general standard of education including English and Maths grade A-C or equivalent

Knowledge

Essential

Awareness of national waiting list targets/timelines and Trust policies on the management of waiting lists
Awareness of NHS Organisations and working practices

Desirable

Knowledge of data protection
Knowledge of Caldicott guidelines
Understanding of equality and diversity

Skills

Essential

IT and keyboard skills in an office setting. Knowledge of Microsoft office software packages.
Good communication and interpersonal skills and good telephone manner

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.