Job summary
In pursuing their duties, the post holder will ensure compliance with the NHS Constitution and be familiar with the NHS England Guidance 'Understanding the new NHS' (details of which can be found in the linkssection of NHS Jobs). The wording gives general responsibilities; where the post has specific or more detailed responsibilities for any of these areas then they should be detailed in the main duties/key result areas of the job description. The IT EUC Engineer role is to provide reliable and efficient support for the Trust's network and IT infrastructure, maintaining all operational activities of the technical infrastructure environment and the associated services as they are provided to the Trust across all sites.
Main duties of the job
To provide technical expertise within the deployment, configuration and asset management of the Trust's 3000+ devices including identify, recommend, develop, implement, and support cost-effective technologysolutions for all aspects of the Trust and its customers. Work closely with other members within the team and department, troubleshooting issues and working on complex projects across all Trust locations. This is a customer facing role, including face-to-face, spoken, and written communication. You will also need to attend and lead in business meetings, liaising with internal departments and external companies providing a high-quality customer & professional service at all times.
This role will be expected to participate in a 24/7 on-call rota and planned maintenance activities outside of core office hours as required by the business, covering the main hospital site and offsites.
About us
These new roles are to support the creation of the new EUC team at Airedale, in preparation for the new EPR implementation, Go live and transition to standard support model.
The team will be providing outstanding services to our user base and support the Trust overall Digital Journey
Job description
Job responsibilities
Responsible for implementing and maintaining all end user devices, solutions, and infrastructure to ensure the IT operational services are available to the Trusts users, including:
- Maintaining of the Trusts IT assets (both hardware and software) and records
- Participating in cyber prevention and use of protection technologies
- Office 365 NHS Shared Tenant managing users, licences, etc.
- Clinical Applications including Mobile Applications
- Network (Ethernet & Wi-Fi)
- All network and Infrastructure systems/equipment hosted locally and offsite.
- Infrastructure support and associated systems
- Virtual Server environment
- Storage Area Network (SAN)
- Service Availability
- Responsible for completing all assigned tickets within the ServiceDesk system (diagnosing and resolving faults) in line with service level agreements and escalating any likely breaches.
- Participate in system updates and upgrades with minimal impact on the production environment as instructed by the Change Management Team
- Responsible for creation of and maintaining of install and configuration guides.
- Providing specialist knowledge and expertise to the business to help deliver business objectives, including directly liaising with clinical staff.
- Safeguard Trust Data and participate in the secure disposal of data storage devices.
- Take part in IT Auditing and provide direct or indirect input.
- Travel to off-sites to attend meetings, resolve issues that fall under the EUC area of responsibility
More details in the attached Job Description document
Job description
Job responsibilities
Responsible for implementing and maintaining all end user devices, solutions, and infrastructure to ensure the IT operational services are available to the Trusts users, including:
- Maintaining of the Trusts IT assets (both hardware and software) and records
- Participating in cyber prevention and use of protection technologies
- Office 365 NHS Shared Tenant managing users, licences, etc.
- Clinical Applications including Mobile Applications
- Network (Ethernet & Wi-Fi)
- All network and Infrastructure systems/equipment hosted locally and offsite.
- Infrastructure support and associated systems
- Virtual Server environment
- Storage Area Network (SAN)
- Service Availability
- Responsible for completing all assigned tickets within the ServiceDesk system (diagnosing and resolving faults) in line with service level agreements and escalating any likely breaches.
- Participate in system updates and upgrades with minimal impact on the production environment as instructed by the Change Management Team
- Responsible for creation of and maintaining of install and configuration guides.
- Providing specialist knowledge and expertise to the business to help deliver business objectives, including directly liaising with clinical staff.
- Safeguard Trust Data and participate in the secure disposal of data storage devices.
- Take part in IT Auditing and provide direct or indirect input.
- Travel to off-sites to attend meetings, resolve issues that fall under the EUC area of responsibility
More details in the attached Job Description document
Person Specification
Qualifications
Essential
- A levels or International Baccalaureate or relevant Experience
Desirable
Experience
Essential
- Experience of working within an enterprise environment
Desirable
- Experience of working within NHS
- Experience in working as part of a EUC team (or similar role)
Skills
Essential
- Ability to understand, interpret, resolve and communicate complex IT issues with all levels of staff
- Able to plan and prioritise work
- Analyse, investigate and resolve complex IT issues/problems
Desirable
- Change Management knowledge
- Asset lifecycle management knowledge
- Auditing
Knowledge
Essential
- Experience on IT infrastructure gained within an enterprise environment
- Experience in providing EUC support
- Knowledge of IT "best practice" standards, procedures, policies, and protocols
- Expertise in Office 365, AD, Network
Desirable
- Mobile Device Management
- Dell Hardware and Infrastructure
- Cybersecurity and Information Governance
- Networks (LAN, Wireless)
Access to vehicle
Essential
- Access to a vehicle which can be used for work purposes
Desirable
- Personal Business Use of vehicle (travel between offsites)
Person Specification
Qualifications
Essential
- A levels or International Baccalaureate or relevant Experience
Desirable
Experience
Essential
- Experience of working within an enterprise environment
Desirable
- Experience of working within NHS
- Experience in working as part of a EUC team (or similar role)
Skills
Essential
- Ability to understand, interpret, resolve and communicate complex IT issues with all levels of staff
- Able to plan and prioritise work
- Analyse, investigate and resolve complex IT issues/problems
Desirable
- Change Management knowledge
- Asset lifecycle management knowledge
- Auditing
Knowledge
Essential
- Experience on IT infrastructure gained within an enterprise environment
- Experience in providing EUC support
- Knowledge of IT "best practice" standards, procedures, policies, and protocols
- Expertise in Office 365, AD, Network
Desirable
- Mobile Device Management
- Dell Hardware and Infrastructure
- Cybersecurity and Information Governance
- Networks (LAN, Wireless)
Access to vehicle
Essential
- Access to a vehicle which can be used for work purposes
Desirable
- Personal Business Use of vehicle (travel between offsites)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
