Integration Analyst (Band 5)

Job responsibilities

The Integration Analyst role will be responsible for integration development using Intersystems Healthconnect integration engine HL7 and JSON/XML REST services, including support and the technical management as prioritised by the Trust under the guidance and direction of the Integration Lead.

The post-holder will also be responsible for automation application monitoring and development with the application, troubleshooting any issues that arise and applying remediation where required in line with standard procedures. The post holder will work closely with the Integration Lead in developing automations and be responsible for delivering smaller projects of predefined scope.

Work closely with other members within the team and department, troubleshooting issues and working on complex projects across all Trust locations.

This is a customer facing role, including face-to-face, spoken, and written communication. You will also need to attend and lead in business meetings, liaising with internal departments and external companies providing a high-quality customer & professional service at all times.

This role will be expected to participate in a 24/7 on-call rota and planned maintenance activities outside of core office hours as required by the business, covering the main hospital site and offsites.

KEY RESULT AREAS/RESPONSIBILITIES

• Responsible for integration development using Intersystems Healthconnect integration engine HL7 and JSON/XML REST services, including:
  • Technical design, technical documentation, software development, implementation, maintenance, technical support and problem resolution for solutions produced by the Automation and Integration team
  • Analysis and continual improvement of new and existing process to ensure they are efficient and provide the most benefit possible
  • Troubleshooting issue as they arise from the day to day running of automated processes and communicating solutions to end users using the trusts Service management tool.
  • Office 365 NHS Shared Tenant
  • Clinical Applications including Mobile Applications
  • Network (Ethernet & Wi-Fi)
  • All network and Infrastructure systems/equipment hosted locally and offsite.
  • Service Availability
  • Responsible for completing all assigned tickets within the ServiceDesk system (diagnosing and resolving faults) in line with service level agreements and escalating any likely breaches.
  • Participate in system updates and upgrades with minimal impact on the production environment as instructed by the Change Management Team
  • Responsible for creation of and maintaining of install and configuration guides.
  • Providing specialist knowledge and expertise to the business to help deliver business objectives, including directly liaising with clinical staff.
  • Safeguard Trust Data and participate in the secure disposal of data storage devices.
  • Take part in IT Auditing and provide direct or indirect input.
  • Travel to off-sites to attend meetings.

Qualifications

Essential

• A Levels or International Baccalaureate or relevant experience

Desirable

• ITIL
• MSCE

Knowledge

Essential

• Knowledge of the NHS Constitution & 'Understanding the New NHS
• Experience on IT infrastructure gained within an enterprise environment
• Computer system analysis, design and programming skills of a high level
• Knowledge of IT "best practice" standards, procedures, policies, and protocols.
• Ability to create concise, effective documentation of computer programs and systems.
• Expertise in the following areas: - Maintenance of the Trust's IT assets - Office 365 - NHS Shared Tenant - Network (Ethernet & Wi-Fi) - Service Availability
• Thorough understanding of Information Governance

Desirable

• Knowledge and experience of working in Healthcare environment
• Thorough understanding of IT Security
• Software design, development and support environment that involves complex computer systems.
• Use of Web Services (SOAP, RESTFul JSON), FHIR HL7
• Experience in message transformation and use of Integration Engine.
• Knowledge of the following: - Dell Hardware and Infrastructure - Asset management tools - Microsoft SQL - VMWare vSphere - Cybersecurity knowledge

Experience

Essential

• Sufficient experience within an enterprise environment

Desirable

• Experience of working within the NHS
• Experience in working as part of a busy Digital IT team

Skills

Essential

• Ability to understand, interpret and communicate complex IT Functionality issues, whilst working under extreme pressure.
• Analyse, investigate and resolve complex IT issues/problems
• Able to communicate effectively with all levels of staff both within and external to the organisation

Desirable

• Knowledge and experience of Javascript, c#, TSQL and XML
• Auditing

Other

Essential

• Access to own transport as travel to other sites maybe required
• Will be required to participate in On Call rota, providing emergency 24/7 support or for scheduled maintenance work.
• Flexible approach to working hours

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).