Job summary
The IT EUC Engineer role is to provide reliable and efficient support for the Trust's network and IT infrastructure, maintaining all operational activities of the technical infrastructure environment and the associated services as they are provided to the Trust.
To provide technical expertise within the deployment, configuration and asset management of the Trust's 3000+ devices including identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the Trust and its customers.
Work closely with other members within the team and department, troubleshooting issues and working on complex projects..
This is a customer facing role, including face-to-face, spoken, and written communication. You will also need to attend and lead in business meetings, liaising with internal departments and external companies providing a high-quality customer & professional service at all times.
This role will be expected to participate in a 24/7 on-call rota and planned maintenance activities outside of core office hours as required by the business.
Main duties of the job
Responsible for implementing and maintaining all end user devices, solutions and infrastructure to ensure the IT operational services are available to the Trust's users, including:
- Maintaining of the Trust's IT assets (both hardware and software) and the future procurement of replacements
- Cyber prevention and protection technologies
- Office 365 - NHS Shared Tenant - including NHS Licensing model
- Clinical Applications including Mobile Applications
- Network (Ethernet & Wi-Fi)
- External Connectivity (WAN)
- All network and Infrastructure systems/equipment hosted locally and offsite
- Infrastructure support (UC) and associated systems
- Data Centre Management
- Virtual Server environment
- Storage Area Network (SAN)
- Microsoft Server infrastructure
- Service Availability
- Mobile Device Management (Intune)Responsible for completing all assigned tickets within the ServiceDesk system (diagnosing and resolving faults) in line with service level agreements and escalating any likely breaches.
- Managing system updates and upgrades with minimal impact on the production environment as part of the Change Management Team
- Responsible for documenting systems and infrastructure configuration, install and configuration guides.
- Safeguard Trust Data and participate in the secure disposal of data storage devices
Further info available in the attached Job Description
About us
We are always looking for enterprising and innovative approaches to the way we provide our services. We are a national centre for telemedicine and introduced telehealth to the UK offender healthcare sector and also provide the service to patients in their care homes. Community matters to us and we are supported by 400 dedicated volunteers and have strong links with Bradford University, Craven College and Leeds City College to ensure we inspire the workforce of the future.We want to attract staff who embrace our 'Right Care' behaviours of compassion, a commitment to quality of care and working together for patients - we want to make these part of our DNA.
Job description
Job responsibilities
For further details and full details of the role please see the attached job description and person specification attached.
Job description
Job responsibilities
For further details and full details of the role please see the attached job description and person specification attached.
Person Specification
Experience
Essential
- Sufficient experience within an IT Infrastructure setting
Desirable
- Experience of providing IT technical services in the NHS
- Experience in managing tasks for teams
Skills
Essential
- Ability to understand, interpret and communicate highly complex IT Functionality issues, whilst working under extreme pressure
- Able to plan and prioritise work. Analyse, investigate and resolve highly complex IT issues/problems
Desirable
- Project Management
- Change Management
- Lifecycle Management
- Mobile Device Management
Qualifications
Essential
- Degree educated or equivalent experience
Desirable
- ITIL v3 Foundation
- MCSE or equivalent
Knowledge
Essential
- Extensive IT experience focussing on IT infrastructure gained within an enterprise environment
- Evidence of delivering IT solutions across multiple disciplines
- Knowledge of IT "best practice" standards, procedures, policies and protocols
- Detailed specialist knowledge and expertise in Microsoft Active Directory,
Desirable
- Thorough understanding of IT Security
- Knowledge of the following: Mobile Device Management, Dell hardware
- Knowledge and expertise in Cyber prevention and protection
- Detailed specialist knowledge and expertise in the following key infrastructure areas: LAN, WAN, Wireless
Person Specification
Experience
Essential
- Sufficient experience within an IT Infrastructure setting
Desirable
- Experience of providing IT technical services in the NHS
- Experience in managing tasks for teams
Skills
Essential
- Ability to understand, interpret and communicate highly complex IT Functionality issues, whilst working under extreme pressure
- Able to plan and prioritise work. Analyse, investigate and resolve highly complex IT issues/problems
Desirable
- Project Management
- Change Management
- Lifecycle Management
- Mobile Device Management
Qualifications
Essential
- Degree educated or equivalent experience
Desirable
- ITIL v3 Foundation
- MCSE or equivalent
Knowledge
Essential
- Extensive IT experience focussing on IT infrastructure gained within an enterprise environment
- Evidence of delivering IT solutions across multiple disciplines
- Knowledge of IT "best practice" standards, procedures, policies and protocols
- Detailed specialist knowledge and expertise in Microsoft Active Directory,
Desirable
- Thorough understanding of IT Security
- Knowledge of the following: Mobile Device Management, Dell hardware
- Knowledge and expertise in Cyber prevention and protection
- Detailed specialist knowledge and expertise in the following key infrastructure areas: LAN, WAN, Wireless
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
