Ward Administrator (Band 2)

Airedale NHS Foundation Trust

This job is now closed

Job summary

Ward Administrator Position (Castleberg Hospital)

10 Hours per week - Thursday and Friday 8.30am to 1.30pm

An opportunity has arisen for an experienced, motivated, enthusiastic and flexible individual to join our busy team working as a Ward Administrator at Castleberg Hospital. The hours of work are as stated above.

You will mainly play a key role in the day to day running of a busy ward ensuring that the administration of the patients is completed in a timely manner. You will be expected to carry out a wide range of clerical and administrative duties. Previous administration experience essential, as is computer literacy and customer service skills.

You must be able to work with discretion and maintain confidentiality at all times. You will be well organised and able to use your own initiative in a demanding environment, have the ability to work under pressure and be flexible. You should possess excellent communication and interpersonal skills, and have an good understanding of Patient Administration systems but not essential as training will be given.

Main duties of the job

Assist in the welcome and reception of patients and visitors to the inpatient unit, maintaining a courteous and professional manner at all times.

Handle telephone calls and face to face enquiries from relatives, hospital staff and members of the Public in a constructive and sympathetic manner referring to the appropriate person where necessary.

Use computer skills and other clerical activity to perform the correct procedure for admission, discharge, transfer and death of patients and make arrangements for follow up appointments in the manner laid down by the Trust.

To be responsible for any information entered onto the computer whilst carrying out the duties required by the Trust, and maintaining confidentiality.

Report any errors, duplications or omissions in patient information to the appropriate department and carry out the correct procedure to rectify the problem as per Trust policy.

Ensure that patients' medical records are available on the ward, obtaining these where necessary from other departments according to Trust policy. Ensuring notes are traced to the correct location.

Ensure patient confidentiality/privacy is maintained at all times in accordance with Trust policy.

For further information and full details of the job role please see the attached job description.

About us

We want to attract staff who embrace our Right Care behaviours of compassion, a commitment to quality of care and working together for patients we want to make these part of our DNA

Date posted

14 September 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year pro rata per annum

Contract

Permanent

Working pattern

Part-time, Job share

Reference number

423-5640954

Job locations

Castleberg Hospital

Raines Road

Giggleswick

BD24 0BN

Job description

Job responsibilities

For further information and full details of the job role please see the attached job description and person specification.

Job description

Job responsibilities

For further information and full details of the job role please see the attached job description and person specification.

Person Specification

Qualifications

Essential

GCSE English & Maths or equivalent Willingness to undergo any further training and development
Computer Experience
Experience of Microsoft Packages

Desirable

ECDL/CLAIT qualifications
OCR/RSA II qualifications or equivalent
Experience of working with Medical Notes/Paperwork

Knowledge

Essential

Knowledge of maintaining administration systems
Experience of working with the public
Experience of working in an office environment / Reception - clerical duties
Understanding of the need for confidentiality at all times

Desirable

Experience of working for the NHS
Working Knowledge of Patient Administration Systems (PAS) or equivalent
Knowledge of medical terminology

Skills

Essential

Good verbal and written communication skills
Ability to manage time effectively and demonstrate good organisational abilities
Demonstrate a commitment to quality of work, accuracy and presentation

Desirable

Able to demonstrate initiative and the ability to deal with queries competently

Personal Attributes

Essential

Ability to work under pressure & as part of a team
Ability to demonstrate reliability, motivation and commitment
Ability to maintain a calm attitude with a diplomatic and professional approach
Good inter-personal skills and the ability to show empathy to patients and relatives

Desirable

Demonstrate a commitment to personal development
Flexible and enthusiastic approach to working hours in order to meet the needs of the service

Person Specification

Qualifications

Essential

GCSE English & Maths or equivalent Willingness to undergo any further training and development
Computer Experience
Experience of Microsoft Packages

Desirable

ECDL/CLAIT qualifications
OCR/RSA II qualifications or equivalent
Experience of working with Medical Notes/Paperwork

Knowledge

Essential

Knowledge of maintaining administration systems
Experience of working with the public
Experience of working in an office environment / Reception - clerical duties
Understanding of the need for confidentiality at all times

Desirable

Experience of working for the NHS
Working Knowledge of Patient Administration Systems (PAS) or equivalent
Knowledge of medical terminology

Skills

Essential

Good verbal and written communication skills
Ability to manage time effectively and demonstrate good organisational abilities
Demonstrate a commitment to quality of work, accuracy and presentation

Desirable

Able to demonstrate initiative and the ability to deal with queries competently

Personal Attributes

Essential

Ability to work under pressure & as part of a team
Ability to demonstrate reliability, motivation and commitment
Ability to maintain a calm attitude with a diplomatic and professional approach
Good inter-personal skills and the ability to show empathy to patients and relatives

Desirable

Demonstrate a commitment to personal development
Flexible and enthusiastic approach to working hours in order to meet the needs of the service

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.