Job summary
We require an enthusiastic person, with significant experience of working with the general public in an administrative role, to join our busy Outpatient appointment team to deliver high quality care by ensuring the efficient running of the out-patient appointment booking system for the Hospital.
Applicants must possess excellent written and verbal communication and interpersonal skills.
You must have good VDU and keyboard skills, with knowledge of Microsoft Office packages and preferably have or be working towards an ECDL qualification. You should have recent relevant customer-focused office experience. Previous hospital/ GP Practice administration experience is advantageous.
**Previous applicants need not apply *
Main duties of the job
To assist the appointment supervisors in the administration of patient appointment bookings and also the management of waiting lists and referrals. To facilitate the delivery of high quality care by ensuring efficient and accurate use of the SystmOne clinic booking module and the national ERS system including the processing of Indirectly (IBS) and Directly (DBS) booked services for all Consultant led out patient clinics at Airedale General Hospital and across peripheral sites. Reception duties included.
In pursuing these duties the post holder will ensure compliance with the NHS Constitution and be familiar with the NHS England Guidance 'Understanding the new NHS' (details of which can be found in the links section of NHS Jobs).
About us
We are always looking for enterprising and innovative approaches to the way we provide our services. We are a national centre for telemedicine and introduced telehealth to the UK offender healthcare sector and also provide the service to patients in their care homes. Community matters to us and we are supported by 400 dedicated volunteers and have strong links with Bradford University, Craven College and Leeds City College to ensure we inspire the workforce of the future.
We want to attract staff who embrace our Right Care behaviours of compassion, a commitment to quality of care and working together for patients we want to make these part of our DNA.
Job description
Job responsibilities
For further information and full details of the job role please see the attached job description and person specification.
Job description
Job responsibilities
For further information and full details of the job role please see the attached job description and person specification.
Person Specification
Qualifications
Essential
- Good general standard of education including English and Maths grade A-C or equivalent
- oNVQ Level 2 Business Administration or equivalent
Desirable
- ECDL
- NVQ 3 or equivalent in business admin
- OCR Level 3 or equivalent
Experience
Essential
- oRelevant experience of administration/ clerical work within the customer service area.
- Experience of handling calls from the public
Desirable
- Previous hospital/GP surgery experience
- Knowledge and experience of using the national ERS system and System One
- Experience of complex and difficult calls
- Dealing with complaints.
Skills
Essential
- IT and keyboard skills in an office setting. Knowledge of Microsoft office software packages.
- Good communication and interpersonal skills and good telephone manner
- Ability to manage own workload
Knowledge
Essential
- Awareness of national waiting list targets/timelines and Trust policies on the management of waiting lists
- NHS Organisations and working practices
Desirable
- Knowledge of data protection
- Knowledge of Caldicott guidelines
- Understanding of equality and diversity
Person Specification
Qualifications
Essential
- Good general standard of education including English and Maths grade A-C or equivalent
- oNVQ Level 2 Business Administration or equivalent
Desirable
- ECDL
- NVQ 3 or equivalent in business admin
- OCR Level 3 or equivalent
Experience
Essential
- oRelevant experience of administration/ clerical work within the customer service area.
- Experience of handling calls from the public
Desirable
- Previous hospital/GP surgery experience
- Knowledge and experience of using the national ERS system and System One
- Experience of complex and difficult calls
- Dealing with complaints.
Skills
Essential
- IT and keyboard skills in an office setting. Knowledge of Microsoft office software packages.
- Good communication and interpersonal skills and good telephone manner
- Ability to manage own workload
Knowledge
Essential
- Awareness of national waiting list targets/timelines and Trust policies on the management of waiting lists
- NHS Organisations and working practices
Desirable
- Knowledge of data protection
- Knowledge of Caldicott guidelines
- Understanding of equality and diversity
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
