Harrogate and District NHS Foundation Trust

Bank GP OOH Support Technician

The closing date is 12 October 2025

Job summary

Harrogate GP Out of Hours provide an urgent primary care service when GP surgeries are closed. The position offers the chance to join a team who work together in a friendly, open and respectful way in line with our Trust Values, ensuring that the team and service accomplishes a high quality service for patients.

The administrative bank position offers an opportunity for people who can provide excellent and accurate administration, customer service and communication skills. Duties include the booking in of patients, reception support, stock control, driving duties, equipment checking all in line with Trust policy.

The service runs 7 days a week with weekday evenings starting from 18.00-08.00 and a 24 hr service on weekends and bank holidays.

Shift pattern required:

1730-2300 (Mon-Fri)
2245-0815 (Mon-Fri)
0800-2000 (Weekends)
1945-0815 (Sat- Sun)

Applicants must be available and prepared to work a variety of the shift patterns, especially night shift cover.

Main duties of the job

Set up of unit and support the reception team with the smooth running of the unit.
Face to face patient welcome and booking in using SystmOne with an accurate level of data entry.
Multi discipline communication with GP's, Healthcare Professionals, Emergency Dept, 111 and patients.
Stock control procedures and policy in line with Trust policy.
Equipment checks to endeavour that all property belonging to the Trust is looked after safely and securely.
Supporting clinical staff in their duties as necessary, including setting up or the use of medical equipment (setting up and administering oxygen, setting up nebuliser, using defibrillator) and handling prescription medications as requested.
Drive and operate the GP OOHs vehicle in a safe and secure manner when taking clinical staff to visit patients.
Chaperone support when called on by Clinical staff.

About us

At Harrogate and District NHS Foundation Trust we provide outstanding care to both our patients and our staff. We support staff through benefits, health and wellbeing initiatives and opportunities for personal and professional development.

An inclusive and supportive culture our Trust encourages staff to bring their whole selves to work and active Staff Networks identify areas for improvement.

Staff Recognition - as well as regular appraisals, we recognise staff with our Making a Difference, Team of the Month Awards & Colleague Recognition Awards

Employee Support and wellbeing - we have a comprehensive Employee Assistance Programme, counselling service and fast track physiotherapy service for employees.

Staff Benefits - We have a range of staff benefits and schemes to support staff health, engagement, wellbeing and inclusion.

Date posted

26 September 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

421-LTUCC-3246R-A

Job locations

Harrogate Hospital

Lancaster Park Road

Harrogate

HG2 7SX

Job description

Job responsibilities

Please see the attached Job Description and Person Specification. If you have any questions, please contact Susan Thompson at susan.thompson3@nhs.net

Job description

Job responsibilities

Please see the attached Job Description and Person Specification. If you have any questions, please contact Susan Thompson at susan.thompson3@nhs.net

Person Specification

Experience

Essential

Experience of working with members of the public/customer care environment
Experience of driving in all weather conditions
Ability to remain flexible within a rota system including evenings, weekends and bank holidays
Computer literate - Microsoft office & confident learning in-house systems

Desirable

Good knowledge of the appropriate geographical area
Experience of driving a company vehicle on behalf of the employer
Ability to assist doctors in their duties, including knowledge of relevant medical equipment

Person Specification

Experience

Essential

Experience of working with members of the public/customer care environment
Experience of driving in all weather conditions
Ability to remain flexible within a rota system including evenings, weekends and bank holidays
Computer literate - Microsoft office & confident learning in-house systems

Desirable

Good knowledge of the appropriate geographical area
Experience of driving a company vehicle on behalf of the employer
Ability to assist doctors in their duties, including knowledge of relevant medical equipment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

Certificate of Sponsorship

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Harrogate and District NHS Foundation Trust

Address

Harrogate Hospital

Lancaster Park Road

Harrogate

HG2 7SX

Employer's website

https://www.hdft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Harrogate and District NHS Foundation Trust

Address

Harrogate Hospital

Lancaster Park Road

Harrogate

HG2 7SX

Employer's website

https://www.hdft.nhs.uk/ (Opens in a new tab)