Harrogate and District NHS Foundation Trust

Endoscopy Scheduling & Audit Manager

The closing date is 01 July 2025

Job summary

This role will manage the Endoscopy Scheduling function and take a lead role on behalf of the service in demonstrating ongoing compliance with JAG accreditation. They will be responsible for the first line management of Endoscopy Reception & Administration staff, offering guidance, experience and advice, whilst developing a culture of collaborative working.

The successful post-holder will positively contribute to positive patient experience by supporting the Directorate's performance and embedding efficient working practices. There is an expectation to provide leadership without direct supervision, by demonstrating initiative and sound judgement in managing deadlines, workloads & practices.

There is a requirement to lead by example, including by following Standard Operating Procedures while contributing towards Quality Improvement initiatives. A sound understanding of performance targets and the role of effective administration is essential. They will be responsible for planning, evidencing performance and escalating issues which may impact on service delivery for patients. Therefore, a natural ability to focus on patient experience is a must, while recognising the impact of their leadership on colleagues.

The post holder will demonstrate and champion the core values of Harrogate and District NHS Foundation Trust:

Kindness, Integrity, Teamwork and Equality.

Main duties of the job

1. Lead, develop and maintain a working environment which encourages teamwork, mutual support and excellence in service delivery, reviewing all current functions and practices to ensure efficient and effective operational management and performance.

2. Build collaboration with relevant departments and individuals, including standards for verbal & written communication with staff and patients.

3. Liaise effectively with stakeholders to maintain continuity of information, including the sensitive and transparent handling of cancellations with patients & carers.

4. Line manage Scheduling staff, including work allocation & evaluation, while acting as a role model to inspire & encourage their development.

5. Chair monthly team meetings and support the coordination/administration of other meetings relating to Endoscopy.

6. Manage patient surveillance systems, processes and related administration, including audits and reporting.

7. Manage staff performance and coordinate provision of wellbeing, training, Capability and Occupational Health support.

8. Promote and lead a culture of improving access for patients, reducing waiting times and streamlining the patient journey, through administration processes are integrated with internal & external partners.

9. Develop and maintain processes and reports for management of patient targeted lists and other performance, according to national guidance.

About us

Harrogate and District NHS Foundation Trust (HDFT) cares for the population in Harrogate and the local area, as well as across North Yorkshire, Leeds and parts of the North East.

At HDFT we provide outstanding care to both our patients and our staff and we value Kindness, Integrity, Teamwork and Equality. If you're looking for an interesting and rewarding career in the NHS, where you can make a real difference to patients' lives, HDFT could be the place for you!

We offer colleagues:

A supportive culture so colleagues can bring their whole selves to work.
Staff Recognition - as well as regular appraisals, we recognise achievements with our Making a Difference & Team of the Month Awards, along with annual Colleague Recognition Awards.
Employee Support and wellbeing - we offer a wide range of staff benefits including an Employee Assistance Programme, counselling service and a fast-track Physiotherapy service.

Please note:

Due to high levels of interest, posts may close early if we reach a sufficient number of applications
Visa sponsorship is only available for certain roles. Please ensure the role you are interested in meets the criteria for a visa before submitting your application.
Please also be aware that the Trust does not offer relocation packages for Agenda for Change roles.
All job offers are subject to satisfactory pre-employment checks.

Date posted

17 June 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£29,970 to £36,483 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

421-LTUCC-3106R

Job locations

Harrogate District Hospital

Lancaster Park Road

Harrogate

HG27SX

Job description

Job responsibilities

The post holder will be expected to work flexibly to meet service needs, carrying out tasks unsupervised and collaboratively with other members of staff, tailoring their approach as needed. They will coordinate staffing of the Scheduling function and delegate daily supervision responsibilities, while ensuring all team members receive support to develop their skills & experience. The Service Manager will be visible and regularly review progress against long & short term objectives. Processes and standards may vary over time, as directed by National and Local bodies, i.e. the Endoscopy Users Group.

Job description

Job responsibilities

Person Specification

Criteria

Essential

Degree level education or equivalent experience applicable to managing a team/service
Level 2 qualifications in Maths and English, or equivalent
Experience and knowledge of leading audits including planning, data extraction, reporting and presentation.

Desirable

Leadership/management qualification
Experience of leading a team within a NHS or public sector organisation
Experience with JAG accreditation processes

Person Specification

Criteria

Essential

Degree level education or equivalent experience applicable to managing a team/service
Level 2 qualifications in Maths and English, or equivalent
Experience and knowledge of leading audits including planning, data extraction, reporting and presentation.

Desirable

Leadership/management qualification
Experience of leading a team within a NHS or public sector organisation
Experience with JAG accreditation processes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

Certificate of Sponsorship

Employer details

Employer name

Harrogate and District NHS Foundation Trust

Address

Harrogate District Hospital

Lancaster Park Road

Harrogate

HG27SX

Employer's website

https://www.hdft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Harrogate and District NHS Foundation Trust

Address

Harrogate District Hospital

Lancaster Park Road

Harrogate

HG27SX

Employer's website

https://www.hdft.nhs.uk/ (Opens in a new tab)