Patient Systems Trainer

Harrogate and District NHS Foundation Trust

The closing date is 12 May 2025

Job summary

We are pleased to be able to offer an exciting opportunity to join the Patient Systems Team at Harrogate District Foundation Trust. In partnership with our chosen supplier, we have embarked on our digital excellence journey to implement an Electronic Patient System (EPR) system that will transform the quality of care for our patients and staff by having instantly accessible information using the latest mobile technology, reducing paper usage and utilising clinical decision support tools.

The Patient Systems Trainer will be part of a specialist team of multi skilled Digital professionals responsible for Nervecentre, you'll play a pivotal role in delivering meaningful, useful training, working closely with clinical, administrative and managerial colleagues to ensure it supports both clinical and operational needs.

Main duties of the job

Plan, design and deliver a range of training courses .2. Work as part of the Patient Systems Team, ensuring that staff are fully trained and reviewed on a regular basis in order to promote to users a high standard of data quality, in accordance with local and national standards.3. Responsible for creating relevant course materials including hand-outs and consolidation exercises. 4. Act as a point of contact and support on training enquiries and issues, escalating issues to the EPR Manager as needed. 5. Promote and embed a culture of continuous quality and service improvement.

About us

At Harrogate and District NHS Foundation Trust we provide 'outstanding' care to both our patients and our staff. We support staff through benefits, health and wellbeing initiatives and opportunities for personal and professional development.

An inclusive and supportive culture - our Trust encourages staff to bring their whole selves to work and active Staff networks identify areas for improvement.
Staff Recognition - as well as regular appraisals, we recognise our staff with our Making a Difference, Team of the Month Awards & Colleague Recognition Awards
Employee Support and wellbeing - we have a comprehensive Employee Assistance Programme, counselling service and fast track physiotherapy service for employees.
Staff Benefits - We have a range of staff benefits and schemes to support staff health, engagement, wellbeing and inclusion.

Date posted

28 April 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£29,970 to £36,483 a year per annum (pro rata)

Contract

Fixed term

Duration

10 months

Working pattern

Full-time

Reference number

421-CORP-2079R

Job locations

Harrogate District Hospital

Lancaster Park Road

Harrogate

HG2 7SX

Job description

Job responsibilities

The Patient Systems Teams are specialist multi skilled information professionals responsible for the administration, support, management, training and further development of the Trusts Patient and Information systems, such as Nervecentre, PCS, eRS, Ascom, Dragon Medical (Dragon Medical Workflow Manager and Dragon Medical One) Endosoft, Patientrack, EPMA (Medchart), ICE, SystmOne and WebV, used by teams across the acute and community based services.

This is an exciting opportunity for an enthusiastic, customer focused individual to join the Patient Systems Team. You will provide Training, specialist knowledge and support to system users, be committed to service delivery and continual customer focused improvement.

Job description

Job responsibilities

Person Specification

Qualifications

Essential

Training qualification or equivalent experience of training delivery/planning
Educated to diploma level or equivalent experience

Desirable

ITIL Qualification
Training Qualification

Experience

Essential

Experience of comprehensive clinical patient systems e.g PAS/EPRs

Desirable

Previous NHS experience
Experience of Trust systems i.e. PCS, ePMA, Patientrack, ICE, SystmOne, WebV, DMWM, ERS.

Skills and Knowledge

Essential

Customer service skills
Comprehensive verbal and written communication skills
Skills in building relationships and communication techniques that enable project delivery

Desirable

Change management skills

Person Specification

Qualifications

Essential

Training qualification or equivalent experience of training delivery/planning
Educated to diploma level or equivalent experience

Desirable

ITIL Qualification
Training Qualification

Experience

Essential

Experience of comprehensive clinical patient systems e.g PAS/EPRs

Desirable

Previous NHS experience
Experience of Trust systems i.e. PCS, ePMA, Patientrack, ICE, SystmOne, WebV, DMWM, ERS.

Skills and Knowledge

Essential

Customer service skills
Comprehensive verbal and written communication skills
Skills in building relationships and communication techniques that enable project delivery

Desirable

Change management skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information