Lead Patient Pathway Coordinator - LTUCC

Harrogate and District NHS Foundation Trust

The closing date is 28 April 2025

Job summary

An exciting opportunity has arisen for a lead patient pathway coordinator to join the Long Term and Unscheduled Care directorate.

The successful candidate will provide efficient and effective administration services for outpatient bookings and patient pathway management. This role will supervises a small team that will manage the Rheumatology, Respiratory and Cardiology bookings team.

The successful candidate will be expected to prioritise their own workload to ensure that registration of all referrals and booking of appointments are in line with the Trust's waiting time standards and the Trust's Patient Access Policy seeking reference from the Manager as required.

The successful candidates will work to defined working procedures to maximise effective use of clinic capacity and help ensure that the Trust meets local and national waiting time targets.

A significant responsibility of the role is to accurately record information on to systems and maintain patient appointment information submitted to the Trust.

Main duties of the job

The Patient Pathway Team is located in the Trust's Operational Directorates and work closely with the management team to deliver an effective and efficient Outpatient Service ensuring a high level of support for patients.

The team responsibilities includes:

Management of referrals, supporting clinical teams through the triage process and booking outpatient appointments.
Understanding clinic templates and monitoring utilisation.
Monitoring waiting list and carrying out validation.
Patient communication via letter and telephone.
Supervising a small team to deliver the above

Building relationships with clinicians, nurses, managers and other admin teams.

About us

This role provides a great insight into the NHS and requires excellent inter-personal skills when communicating with patients and members of staff at all levels within the Trust.

Values lie at the heart of who we are, what we do and the culture we want to establish, having a direct impact upon both colleagues and the public we service. Our values are Kindness, Integrity, Teamwork and Equality.

At Harrogate and District NHS Foundation Trust we provide outstanding care to both our patients and our staff. We support staff through benefits, health and wellbeing initiatives and opportunities for personal and professional development.

An inclusive and supportive culture our Trust encourages staff to bring their whole selves to work and active Staff Networks identify areas for improvement.

Staff Recognition - as well as regular appraisals, we recognise staff with our Making a Difference, Team of the Month Awards & Colleague Recognition Awards

Employee Support and wellbeing - we have a comprehensive Employee Assistance Programme, counselling service and fast track physiotherapy service for employees.

Staff Benefits - We have a range of staff benefits and schemes to support staff health, engagement, wellbeing and inclusion.

Date posted

14 April 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

421-LTUCC-2051C

Job locations

Harrogate & District NHS Foundation Trust

Lancaster Park Road

Harrogate

HG2 7SX

Job description

Job responsibilities

For further information, please see Job Description and Personal Specification attached and for any questions contact Victoria Reeve, Patient Pathway Manager ; victoria.reeve1 @nhs.net.

Job description

Job responsibilities

For further information, please see Job Description and Personal Specification attached and for any questions contact Victoria Reeve, Patient Pathway Manager ; victoria.reeve1 @nhs.net.

Person Specification

Qualifications

Essential

Educated to 5 GCSE level grade A* - C or equivalent

Desirable

Undertaken 'Medical Terminology' training
Data entry

Experience

Essential

Experience of working within an outpatient appointment environment.
Experience of booking outpatient appointments.
Experience of working within the NHS

Desirable

Experience in co-ordination of a care pathway
Experience of identifying and rectifying data quality issues and introducing procedures to rectify problem areas

Knowledge

Essential

Experienced PCS and ERS user
Experience of managing outpatient clinics

Person Specification

Qualifications

Essential

Educated to 5 GCSE level grade A* - C or equivalent

Desirable

Undertaken 'Medical Terminology' training
Data entry

Experience

Essential

Experience of working within an outpatient appointment environment.
Experience of booking outpatient appointments.
Experience of working within the NHS

Desirable

Experience in co-ordination of a care pathway
Experience of identifying and rectifying data quality issues and introducing procedures to rectify problem areas

Knowledge

Essential

Experienced PCS and ERS user
Experience of managing outpatient clinics

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information