Support Technician

Harrogate and District NHS Foundation Trust

The closing date is 14 April 2025

Job summary

GP Out of Hours provide an urgent primary care service when GP surgeries are closed, open weekday evenings from 18.00-08.00 and weekends and bank holidays 24 hours.

The Support Technician role supports the service undertaking admin, booking in patients, driving GPs, maintaining and checking equipment and stock in line with Trust policy.

GP OOH locations

Northallerton, Catterick, Harrogate and Ripon.

This role is primarily in Northallerton and Catterick and the requirement is primarily on overnights but other shifts will also be available.

Main duties of the job

To use SystmOne to book patients in, ensuring data entry to accurate.
To use the computer systems to respond to general enquiries from patients and Health Care Professionals
To ensure that all property belonging to the Trust is looked after safely and securely.
To assist clinical staff in their duties as necessary, including setting up or use of medical equipment (setting up and administering oxygen, setting up nebuliser, using defibrillator) and handling prescription medications as requested.
To safely drive and operate the GP OOHs vehicle conveying clinical staff as required.
To clean up bodily fluids, as required, using appropriate spillage kit e.g. when a patient has vomited.
To chaperone for clinician's as required.

At Harrogate and District NHS Foundation Trust we provide outstanding care to both our patients and our staff. We support staff through benefits, health and wellbeing initiatives and opportunities for personal and professional development.

An inclusive and supportive culture our Trust encourages staff to bring their whole selves to work and active Staff Networks identify areas for improvement.

Staff Recognition - as well as regular appraisals, we recognise staff with our Making a Difference, Team of the Month Awards & Colleague Recognition Awards

Employee Support and wellbeing - we have a comprehensive Employee Assistance Programme, counselling service and fast track physiotherapy service for employees.

About us

Harrogate and District NHS Foundation Trust (HDFT) cares for the population in Harrogate and the local area, as well as across North Yorkshire, Leeds and parts of the North East.

At HDFT we provide outstanding care to both our patients and our staff and we value Kindness, Integrity, Teamwork and Equality. If you're looking for an interesting and rewarding career in the NHS, where you can make a real difference to patients' lives, HDFT could be the place for you!

We offer colleagues:

A supportive culture so colleagues can bring their whole selves to work.
Staff Recognition - as well as regular appraisals, we recognise achievements with our Making a Difference & Team of the Month Awards, along with annual Colleague Recognition Awards.
Employee Support and wellbeing - we offer a wide range of staff benefits including an Employee Assistance Programme, counselling service and a fast-track Physiotherapy service.

Please note:

Due to high levels of interest, posts may close early if we reach a sufficient number of applications
Visa sponsorship is only available for certain roles. Please ensure the role you are interested in meets the criteria for a visa before submitting your application.
Please also be aware that the Trust does not offer relocation packages for Agenda for Change roles.

Date posted

31 March 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

421-LTUCC-2009S

Job locations

Friarage Hospital

Bullamoor Road

Northallerton

DL6 1JG

Job description

Job responsibilities

Please see the attached Job Description and Person Specification. If you have any questions, please contact Sue Thompson Tel:07767648722susan.thompson3@nhs.net

GP OOH locations

Northallerton, Catterick, Harrogate and Ripon.

This role is primarily in Northallerton and Catterick and the requirement is primarily on overnights but other shifts will also be available.

Job description

Job responsibilities

Please see the attached Job Description and Person Specification. If you have any questions, please contact Sue Thompson Tel:07767648722susan.thompson3@nhs.net

GP OOH locations

Northallerton, Catterick, Harrogate and Ripon.

This role is primarily in Northallerton and Catterick and the requirement is primarily on overnights but other shifts will also be available.

Person Specification

Experience

Essential

oExperience of working with members of the public/customer care environment
oExperience of driving in all weather conditions
oAbility to remain flexible within a rota system including evenings, weekends and bank holidays
oComputer literate - Microsoft office & confident learning in-house systems

Desirable

oGood knowledge of the appropriate geographical area
oExperience of driving a company vehicle on behalf of the employer
oAbility to assist doctors in their duties, including knowledge of relevant medical equipment

Person Specification

Experience

Essential

oExperience of working with members of the public/customer care environment
oExperience of driving in all weather conditions
oAbility to remain flexible within a rota system including evenings, weekends and bank holidays
oComputer literate - Microsoft office & confident learning in-house systems

Desirable

oGood knowledge of the appropriate geographical area
oExperience of driving a company vehicle on behalf of the employer
oAbility to assist doctors in their duties, including knowledge of relevant medical equipment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).